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  • Technical Support

Technical Support Courses

Technical support courses can help you learn troubleshooting techniques, customer service skills, and network configuration. You can build expertise in diagnosing hardware and software issues, managing user accounts, and implementing security protocols. Many courses introduce tools like ticketing systems, remote desktop applications, and monitoring software, that support efficiently resolving technical problems and ensuring smooth operations in various environments.


Popular Technical Support Courses and Certifications


  • A

    Amazon Web Services

    Skills and Best Practices for Cloud Support Associates

    Skills you'll gain: Root Cause Analysis, Customer Relationship Building, Customer Relationship Management, Problem Management, Verbal Communication Skills, Customer Support, Amazon Web Services, Communication, Cloud Solutions, Technical Support, Cloud Security, Cloud Services, Automation, Collaboration, Incident Management, Generative AI, Innovation

    4.9
    Rating, 4.9 out of 5 stars
    ·
    26 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    Advanced Linux Troubleshooting and System Recovery

    Skills you'll gain: Hardening, Linux Administration, System Monitoring, Linux Commands, Performance Tuning, Linux, Systems Administration, File Management, Network Troubleshooting, Unix Commands, Debugging, Service Management, User Accounts, OS Process Management

    4.5
    Rating, 4.5 out of 5 stars
    ·
    6 reviews

    Advanced · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    G

    Google Cloud

    Google Cloud Customer Care Fundamentals

    Skills you'll gain: Product Support, Google Cloud Platform, End User Training and Support, Technical Support, Cloud Services, Identity and Access Management, Service Level, Technical Communication, Issue Tracking, Data Cleansing, Incident Management

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    C

    Coursera

    GenAI for Cloud Support Associates

    Skills you'll gain: Responsible AI, Generative AI, AI Product Strategy, Google Cloud Platform, Cloud Management, Cloud Engineering, System Support, Data Ethics, Technical Communication, Strategic Planning

    Intermediate · Course · 1 - 4 Weeks

  • A

    Amazon Web Services

    Cloud Support Essentials: A Technical Approach

    Skills you'll gain: Command-Line Interface, Network Troubleshooting, Linux Commands, Linux, Unix Commands, Linux Administration, Technical Support, Network Infrastructure, Amazon Web Services, File Management, Network Protocols, Network Security, Operating Systems, System Configuration, DevOps, Communication

    4.8
    Rating, 4.8 out of 5 stars
    ·
    22 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Trabajando de inicio a fin con GIT

    Skills you'll gain: Version Control, GitHub, Git (Version Control System), Collaborative Software

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    P

    Packt

    Intermediate Linux Troubleshooting

    Skills you'll gain: Linux Administration, File Systems, Linux, File Management, Firewall, Remote Access Systems, Linux Commands, Network Troubleshooting, Unix, Operating System Administration, Command-Line Interface, Unix Commands, System Support, Unix Shell, Data Storage, Virtual Machines, Scripting

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    J

    Johns Hopkins University

    Operations and Patient Safety for Healthcare IT Staff

    Skills you'll gain: Telehealth, Patient Safety, Health Technology, Help Desk Support, Medical Equipment, Technical Support, Issue Tracking, Change Control, Medical Devices, Electronic Medical Record, Disaster Recovery, Technical Documentation, General Networking

    4.8
    Rating, 4.8 out of 5 stars
    ·
    202 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    M

    Minnesota State University, Mankato

    Technical Communication and Artificial Intelligence

    Skills you'll gain: Technical Communication, Technical Writing, Technical Documentation, Writing, Communication, Report Writing, Organizational Structure, Artificial Intelligence, Procedure Development, Target Audience, Self-Awareness

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    P

    Packt

    Linux Troubleshooting Fundamentals

    Skills you'll gain: Ubuntu, System Configuration

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    P

    Packt

    Getting Technical with the Terminal

    Skills you'll gain: Linux Commands

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    I

    IBM

    SMP/E for z/OS Workshop

    Skills you'll gain: Package and Software Management, Mainframe Computing, Patch Management, Software Installation, File Transfer Protocol (FTP), Configuration Management, Issue Tracking, Change Control, Command-Line Interface

    Intermediate · Course · 1 - 3 Months

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In summary, here are 10 of our most popular technical support courses

  • Skills and Best Practices for Cloud Support Associates: Amazon Web Services
  • Advanced Linux Troubleshooting and System Recovery: Packt
  • Google Cloud Customer Care Fundamentals: Google Cloud
  • GenAI for Cloud Support Associates: Coursera
  • Cloud Support Essentials: A Technical Approach: Amazon Web Services
  • Trabajando de inicio a fin con GIT: Coursera
  • Intermediate Linux Troubleshooting: Packt
  • Operations and Patient Safety for Healthcare IT Staff: Johns Hopkins University
  • Technical Communication and Artificial Intelligence: Minnesota State University, Mankato
  • Linux Troubleshooting Fundamentals: Packt

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