Skills you'll gain: Content Performance Analysis, Multimedia, Microsoft PowerPoint, Microsoft Copilot, Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft Teams, Spreadsheet Software, Presentations, Microsoft 365, Microsoft Office, Email Automation, Content Creation, Productivity Software, Collaborative Software, Generative AI, Data Visualization, Data Analysis, Business Communication

Skills you'll gain: Mediation, Customer Complaint Resolution, Root Cause Analysis, Conflict Management, Discussion Facilitation, Solution Design, AI literacy, Professionalism, Service Improvement, Customer Service, Customer experience improvement, Quality Improvement, Problem Solving, Decision Intelligence, Service Recovery, AI Enablement, Customer Analysis, Customer Insights, Customer Success Management, Customer Engagement

Skills you'll gain: Data Visualization, Data Presentation, Generative AI, Version Control, Git (Version Control System), Matplotlib, Exploratory Data Analysis, Data Cleansing, Pandas (Python Package), R Programming, Tidyverse (R Package), Ggplot2, Python Programming, Jupyter, Microsoft Visual Studio, GitHub, Statistical Visualization, Data Storytelling, NumPy, Machine Learning Methods

Skills you'll gain: Excel Formulas, Data Storytelling, Microsoft Excel, Dashboard Creation, Dashboard, Pivot Tables And Charts, Power BI, Data-Driven Decision-Making, Microsoft Copilot, Spreadsheet Software, Extract, Transform, Load, Data Presentation, Data Visualization Software, Generative AI, Data Visualization, Data Analysis, Interactive Data Visualization, Business Intelligence, Data Collection, Business Metrics

Skills you'll gain: Microsoft Copilot, Responsible AI, Prompt Patterns, AI Orchestration, Microsoft 365, Data Ethics, Prompt Engineering, Risking, AI Workflows, Prompt Engineering Tools, Agentic Workflows, Workflow Management, Generative AI Agents, Agentic systems, Business Workflow Analysis, Analysis, Data Access, Research Reports, Verification And Validation, Business Research

Skills you'll gain: Customer Insights, Customer Analysis, AI Personalization, Data Storytelling, Conversion Funnel Analysis, Campaign Management, Customer Data Management, Data-Driven Marketing, Marketing Analytics, Data Presentation, Power BI, Customer Relationship Management (CRM) Software, Upselling, Customer Relationship Management, Personalized Campaigns, Cross-Channel Marketing, Performance Reporting, Key Performance Indicators (KPIs), Campaign Planning, Email Marketing

Skills you'll gain: Governance Risk Management and Compliance, Responsible AI, Compliance Management, AI Security, Governance, Compliance Auditing, Regulatory Compliance, Performance Measurement, ISO/IEC 27001, Auditing, Internal Controls, Key Performance Indicators (KPIs), Gap Analysis, Risk Management Framework, Cloud Security, Policy Development, Risk Control, Risk Management, Risk Analysis, Cybersecurity

Skills you'll gain: Excel Macros, Data Visualization, Prompt Engineering, Excel Formulas, Microsoft Excel, Data Presentation, Pivot Tables And Charts, Microsoft Copilot, Data Visualization Software, Data Storytelling, Spreadsheet Software, Forecasting, Dashboard Creation, Report Writing, Data Cleansing, Data Analysis, Data Synthesis, Predictive Modeling, Workflow Management, Data Manipulation

Skills you'll gain: Storyboarding, User Research, Information Architecture, User Experience Design, Design Thinking, Mockups, User Interface (UI), User Experience, Prototyping, UI/UX Research, Usability Testing, User Interface and User Experience (UI/UX) Design, Wireframing, Interactive Design, Design Research, Ideation, User Centered Design, Interaction Design, Figma (Design Software), Artificial Intelligence

Skills you'll gain: Stored Procedure, Star Schema, Microsoft SQL Servers, Database Design, Transact-SQL, SQL, Data Integrity, Database Architecture and Administration, Transaction Processing, Database Development, Database Management, Data Integration, Relational Databases, Power BI, Data Warehousing, Data Maintenance, Query Languages, Database Administration, Database Systems, Data Management

Skills you'll gain: Agentic Workflows, AI Workflows, AI Enablement, Agentic systems, Microsoft Power Platform, Decision Intelligence, Business Transformation, Workflow Management, Digital Transformation, AI Product Strategy, Business Process Automation, Responsible AI, Generative AI Agents, Enterprise Architecture, Software As A Service, Operational Excellence, Organizational Development, Strategic Leadership, Leadership Development, Risk Management

Skills you'll gain: Cyber Governance, Cyber Security Policies, Governance Risk Management and Compliance, Risk Analysis, Security Awareness, Cyber Security Strategy, Security Strategy, Enterprise Security, Compliance Management, Security Architecture Review, Cyber Risk, Computer Security Awareness Training, Performance Measurement, Governance, ISO/IEC 27001, Security Requirements Analysis, Cybersecurity, Generative AI, Risk Management, Zero Trust Network Access