Skills you'll gain: Information Technology Infrastructure Library, Problem Management, IT Service Management, Service Management, IT Management, Change Control, Information Technology Operations, Information Technology, Service Level, Operations Management, Technical Support and Services, Incident Management, Governance, Technical Management, Help Desk Support, Asset Management, Operations, Automation

Skills you'll gain: Claude Code, Prompt Engineering, Model Context Protocol, ChatGPT, Prompt Patterns, Anthropic Claude, AI Workflows, Prompt Engineering Tools, LLM Application, Generative AI Agents, Multimodal Prompts, Agentic Workflows, AI Orchestration, AI Enablement, Generative AI, Artificial Intelligence and Machine Learning (AI/ML), AI Security, Agentic systems, AI Product Strategy, AI Personalization

Skills you'll gain: AI Security, Responsible AI, Authorization (Computing), JSON, VPN Clients

Skills you'll gain: Project Management Life Cycle, Change Management, Project Management, Organizational Structure, Generative AI Agents, Project Planning, Organizational Skills, Agile Methodology, Waterfall Methodology, Cross-Functional Collaboration, Strategic Thinking

Skills you'll gain: Sprint Retrospectives, Project Management, Quality Management, Milestones (Project Management), Stakeholder Management, Project Implementation, AI Enablement, Project Closure, Interviewing Skills, Project Scoping, Smart Goals, Project Documentation, Project Planning, Stakeholder Analysis, Project Estimation, Communication, Problem Solving

Skills you'll gain: Stakeholder Communications, Crisis Management, Smart Goals, Agile Project Management, Leadership and Management, Leadership, Business Leadership, Case Studies

Skills you'll gain: Service Management, Information Technology Infrastructure Library, IT Service Management, IT Management, Managed Services, Technical Services, Information Technology, Information Technology Operations, Service Improvement, Operations Management, Asset Management, Operations