Implementing change is one of the most consequential things any leader does — and one of the hardest to do well. By the end of this course, you'll be able to classify the type of change you're facing, build the right plan and coalition to support it, communicate it without overwhelming your team, and respond to resistance with both empathy and authority. You'll come away with a complete seven-step framework for leading lasting change, along with practical tools for assessing readiness, identifying stakeholders, and making new behaviors stick.

What makes this course different is its grounding in nearly 30 years of real management experience. Drawing on academic research from Nadler and Tushman, Kotter, Kübler-Ross, and Lewin alongside lessons from restaurants, libraries, and consulting engagements, the lessons translate theory into the kind of judgment you can use in your next meeting. Whether you're initiating change at the top, implementing it on the ground, facilitating from the side, or simply trying to navigate change as a recipient, you'll leave better equipped to make your next change a lasting one.