What jobs can I get with IT support specialist skills?

Qualify for in-demand job titles: <text variant="body1">· Entry-level IT Support Specialist or IT Support Professional <text variant="body1">· Help Desk Technician <text variant="body1">· Technical support specialist <text variant="body1">· Network Support Specialist <text variant="body1">· Systems Administrator

Will I be able to complete this course online?

This course is completely online. You can access your lessons, readings, and assignments anytime and anywhere via the web or your mobile device.

How long does it take to complete the professional certificate?

It typically takes 3 months to complete the 6 courses. But some learners may go through the content faster.

What will I get if I subscribe to this Specialization?

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Introduction to Secure Networking

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Introduction to Secure Networking

Dieser Kurs ist Teil von Spezialisierung „Microsoft Foundations of IT Systems, Networking, and Data Protection“

Dozent: Microsoft

Bei enthalten

Mehr erfahren

5 Module

Verschaffen Sie sich einen Einblick in ein Thema und lernen Sie die Grundlagen.

Stufe Anfänger

Empfohlene Erfahrung

2 Wochen zu vervollständigen

unter 10 Stunden pro Woche

Flexibler Zeitplan

In Ihrem eigenen Lerntempo lernen

5 Module

Verschaffen Sie sich einen Einblick in ein Thema und lernen Sie die Grundlagen.

Stufe Anfänger

Empfohlene Erfahrung

2 Wochen zu vervollständigen

unter 10 Stunden pro Woche

Flexibler Zeitplan

In Ihrem eigenen Lerntempo lernen

Was Sie lernen werden

Explain networking fundamentals including TCP/IP, OSI models, and IP addressing
Describe network infrastructure, devices, and communication models
Understand network security concepts including firewalls and authentication
Identify cloud networking concepts including Azure services and virtualization

Wichtige Details

Zertifikat zur Vorlage

Zu Ihrem LinkedIn-Profil hinzufügen

Kürzlich aktualisiert!

Mai 2026

Bewertungen

23 Aufgaben

Unterrichtet in Englisch

Erfahren Sie, wie Mitarbeiter führender Unternehmen gefragte Kompetenzen erwerben.

Weitere Informationen zu Coursera für Unternehmen

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Erweitern Sie Ihre Fachkenntnisse

Dieser Kurs ist Teil der Spezialisierung Spezialisierung „Microsoft Foundations of IT Systems, Networking, and Data Protection“

Wenn Sie sich für diesen Kurs anmelden, werden Sie auch für diese Spezialisierung angemeldet.

Lernen Sie neue Konzepte von Branchenexperten
Gewinnen Sie ein Grundverständnis bestimmter Themen oder Tools
Erwerben Sie berufsrelevante Kompetenzen durch praktische Projekte
Erwerben Sie ein Berufszertifikat zur Vorlage

In diesem Kurs gibt es 5 Module

This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in the field of IT support.

In this course, you’ll cover the basics of computer networking, including the TCP/IP and OSI models. You'll learn how different network layers and devices work together. You'll also explore common network infrastructure and monitoring techniques as well as the physical and data link layers in more detail. By the end of the course, you'll have an overview of important components for an IT Support Specialist focused on maintaining the security of corporate networks. After completing this course, you’ll be able to: • Identify the main concepts of networking. • Explain common network infrastructure and monitoring techniques. • Describe network security components, approaches, and mitigation strategies. This is also a great way to prepare for the Microsoft MS-900 exam. By passing the MS-900 exam, you’ll earn the Microsoft 365 Fundamentals certification.

This module deals with the fundamental structure and type of a network, and explores the core element of IP addresses.you will learn how a physical network is put together as well as its underlying logic. You will also discover the reason behind the need for IP addresses and how they form the basis for network communication.

Das ist alles enthalten

6 Videos10 Lektüren3 Aufgaben

6 VideosInsgesamt 34 Minuten

Course introduction: Introduction to Secure Networking5 Minuten
Types of networks5 Minuten
Topologies6 Minuten
What is IP, and what’s an IP address?7 Minuten
Using IP addresses on a network6 Minuten
Module summary: Computer networking6 Minuten

10 LektürenInsgesamt 90 Minuten

Course syllabus: Introduction to Secure Networking10 Minuten
Area networks10 Minuten
Physical and logical topology10 Minuten
Data transmission10 Minuten
Exemplar: Network construction10 Minuten
Additional resources: Understanding types and topologies5 Minuten
What’s the difference between IPv4 and IPv6?10 Minuten
Exemplar: Find your IP10 Minuten
How does a device get its IP address?10 Minuten
Additional resources: IP addressing5 Minuten

3 AufgabenInsgesamt 55 Minuten

Knowledge check: Understanding types and topologies15 Minuten
Knowledge check: IP addressing10 Minuten
Module quiz: Computer Networking30 Minuten

In this module, you'll explore the devices present on networks and understand the underlying architecture facilitating their communication. The content will cover different protocols and the corresponding ports they connect to.

Das ist alles enthalten

9 Videos19 Lektüren7 Aufgaben

9 VideosInsgesamt 50 Minuten

Hybrid networking7 Minuten
Introduction to cloud computing5 Minuten
What is the OSI model?6 Minuten
TCP/IP7 Minuten
What is a port?5 Minuten
Ports and protocols 5 Minuten
DNS and networking 4 Minuten
Health and metric analysis4 Minuten
Module summary: Network devices and protocols6 Minuten

19 LektürenInsgesamt 215 Minuten

The internet10 Minuten
Infrastructure10 Minuten
Virtual Private Network Technology10 Minuten
Internet of Things10 Minuten
Additional resources: Infrastructure5 Minuten
Layered architecture10 Minuten
TCP/IP versus OSI10 Minuten
Exercise: Expanding the network layout30 Minuten
Exemplar: Expanding the network layout10 Minuten
Additional resources: Network communication models5 Minuten
Protocols10 Minuten
Reserved and commonly allocated ports10 Minuten
Exercise: Ports in use30 Minuten
Exemplar: Ports in use10 Minuten
Additional resources: Protocols and ports5 Minuten
DNS attacks15 Minuten
Introduction to network traffic monitoring10 Minuten
Network logs10 Minuten
Additional resources: Network traffic monitoring5 Minuten

7 AufgabenInsgesamt 110 Minuten

Knowledge check: Infrastructure15 Minuten
Self-review: Expanding the network layout10 Minuten
Knowledge check: Network communication models15 Minuten
Self-review: Ports in use10 Minuten
Knowledge check: Protocols and ports15 Minuten
Knowledge check: Network traffic monitoring15 Minuten
Module quiz: Network devices and protocols30 Minuten

In this module you'll expand upon your knowledge of networks by going into greater depth on the operations of the network. The role of the server as the central point of the network will be discussed. Additionally, you will explore the area of security as well as the role of the firewall in protecting the user.

Das ist alles enthalten

10 Videos14 Lektüren4 Aufgaben

10 VideosInsgesamt 56 Minuten

Client-server network5 Minuten
Remote access6 Minuten
Introduction to authentication7 Minuten
Types of authorization7 Minuten
Authentication versus authorization3 Minuten
Common network attacks6 Minuten
Network security5 Minuten
Firewalls6 Minuten
Security tools5 Minuten
Module summary: Network security7 Minuten

14 LektürenInsgesamt 125 Minuten

Client-server models10 Minuten
Different types of servers10 Minuten
Dynamic Host Configuration Protocol (DHCP)10 Minuten
Additional resources: Network client and server5 Minuten
Authorization10 Minuten
Internet, extranet and intranet10 Minuten
Authorization protocols on VPNs10 Minuten
Additional resources: Authentication and authorization5 Minuten
Network attacks10 Minuten
Network security best practices10 Minuten
Firewall types10 Minuten
Firewall rules10 Minuten
Firewall threats and network analysis10 Minuten
Additional resources: Firewalls and security tools5 Minuten

4 AufgabenInsgesamt 75 Minuten

Knowledge check: Network client and server15 Minuten
Knowledge check: Authentication and authorization15 Minuten
Knowledge check: Firewall and security tools15 Minuten
Module quiz: Network security30 Minuten

In this module, you delve into cloud computing and networking. You will evaluate Azure and its diverse services in relation to cloud computing and networking, providing you with a solid understanding of its capabilities. Additionally, you will explore the concept of virtualization as well as the various types of artificial intelligence (AI) and the resources that underpin their functionality. Lastly, you will review a few enterprise-level as a service models and their common applications and advantages.

Das ist alles enthalten

11 Videos21 Lektüren7 Aufgaben1 Diskussionsthema

11 VideosInsgesamt 52 Minuten

What is Azure?6 Minuten
Business enterprise use case3 Minuten
What is virtualization?5 Minuten
Azure Virtual Desktop5 Minuten
Virtual world3 Minuten
Cloud capabilities6 Minuten
Machine learning services4 Minuten
AI business uses4 Minuten
Business benefits of XaaS5 Minuten
What is Software as a Service?5 Minuten
Module Summary: Cloud computing and networking6 Minuten

21 LektürenInsgesamt 230 Minuten

What is cloud computing?10 Minuten
What services are available with Azure10 Minuten
Azure technologies10 Minuten
Exercise: Cloud transformation30 Minuten
Exemplar: Cloud transformation10 Minuten
Additional resources: Introduction to Azure5 Minuten
What are virtual environments or machines10 Minuten
Virtual machines and containers10 Minuten
Get started with Figma10 Minuten
Exercise: Virtual network simulation30 Minuten
Exemplar: Virtual network simulation 10 Minuten
Additional resources: Virtual environments5 Minuten
Cloud capabilities in action10 Minuten
Types of AI10 Minuten
Cloud and AI10 Minuten
Additional resources: Cloud services5 Minuten
A general overview of XaaS10 Minuten
SaaS in action10 Minuten
SaaS and XaaS as a comparison 10 Minuten
IaaS and PaaS as a comparison10 Minuten
Additional resources: X as a Service5 Minuten

7 AufgabenInsgesamt 110 Minuten

Self-review: Cloud transformation10 Minuten
Knowledge check: Introduction to Azure15 Minuten
Self-review: Virtual network simulation10 Minuten
Knowledge check: Virtual environments15 Minuten
Knowledge check: Cloud services15 Minuten
Knowledge check: X as a service15 Minuten
Module quiz: Cloud computing and networking30 Minuten

1 DiskussionsthemaInsgesamt 10 Minuten

What types of AI have you interacted with?10 Minuten

In this module, you’ll put your skills into practice. You’ll reflect on the key learning points that you studied during the course and complete the final assessment and hands-on activity.

Das ist alles enthalten

2 Videos4 Lektüren2 Aufgaben1 Diskussionsthema

2 VideosInsgesamt 11 Minuten

Course recap: Introduction to Secure Networking7 Minuten
Congratulations4 Minuten

4 LektürenInsgesamt 60 Minuten

About the final course project and assessment10 Minuten
Exercise: Digital transformation30 Minuten
Exemplar: Digital transformation10 Minuten
Next steps10 Minuten

2 AufgabenInsgesamt 120 Minuten

Self-review: Digital transformation30 Minuten
Course quiz: Introduction to Secure Networking90 Minuten

1 DiskussionsthemaInsgesamt 5 Minuten

Reflect on learning5 Minuten

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Fügen Sie dieses Zeugnis Ihrem LinkedIn-Profil, Lebenslauf oder CV hinzu. Teilen Sie sie in Social Media und in Ihrer Leistungsbeurteilung.

Dozent

Microsoft

302 Kurse2.541.960 Lernende

von

Microsoft

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Häufig gestellte Fragen

This program is for you:

· If you are interested in the field of Information Technology or just beginning to work in IT support-related roles.

· If you want to switch or start a career in the field of Information Technology (IT).

· If you already work in IT support, earning a Microsoft IT Support Specialist certificate can help advance your career or help you address gaps in your knowledge, skills, and abilities.

You don’t need any background knowledge to take this Professional Certificate. Whether you’re just starting out or a professional in a relevant field, this program can be the right fit for you.

The role of an IT support specialist includes technical skills such as conducting regular network assessments and assessing, testing, and upgrading an organization's network systems.

This role also includes problem-solving skills needed to identify and resolve hardware and software issues. guiding users through troubleshooting steps and providing training on the usage of new software and hardware, such as upgraded email systems and external hard drives.

An IT support specialist collaborates with clients and colleagues; therefore, effective communication is crucial for IT support specialists.

Yes. We highly recommend taking the courses of each certificate program in the order they are presented. The content in the courses builds on information from earlier courses. The final course contains a capstone project that assesses your knowledge of the content covered in the previous courses. As such, it makes the most sense to take the courses in the order they are presented.

When you complete the Microsoft IT Support Specialist Professional Certificate, you stand out with a unique set of skills and knowledge in the dynamic field of information technology (IT).

This certificate demonstrates your job readiness and can be shared with your professional network.

Throughout this program, you've engaged with instructional videos, assessments, and practical exercises, gaining a deep understanding of key aspects including:

· Proficiency in system analysis and maintenance.

· Skills in software configuration and recommendation using the Microsoft 365 ecosystem.

· Practice in establishing robust security protocols.

· Expertise in diagnostics and troubleshooting.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.