Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

John Wiley & Sons
Compétences que vous acquerrez: Financial Modeling, Investment Banking, Financial Statement Analysis, Financial Statements, Financial Data, Financial Analysis, Finance, Business Valuation, Cash Flows, Mergers & Acquisitions, Financial Forecasting, Analysis, Cash Flow Forecasting, Capital Markets, Corporate Finance, Benchmarking, Equities
Intermédiaire · Cours · 1 à 4 semaines

AI Business School
Compétences que vous acquerrez: Prompt Engineering, Agentic Workflows, Prompt Patterns, Prompt Engineering Tools, Agentic systems, AI Workflows, AI literacy, Sales Enablement, No-Code Development, AI Personalization, Sales, Responsible AI, Generative AI Agents, Generative AI, LLM Application, Artificial Intelligence, ChatGPT, Innovation, Productivity, Operational Efficiency
Débutant · Spécialisation · 1 à 3 mois

Compétences que vous acquerrez: Organizational Structure, Business Planning, Corporate Finance, Corporate Strategy, Business Administration, Digital Transformation, Business, Business Strategy, Budget Management, Franchising, Business Management, Business Economics, Business Modeling, Strategic Thinking, E-Commerce, Organizational Strategy, Economic Development, Strategic Decision-Making, Decision Making, Small Business Accounting
Mixte · Cours · 1 à 3 mois

Compétences que vous acquerrez: Reverse Logistics, Retail Management, Retail Store Operations, Strategic Sourcing, Inventory and Warehousing, Customer experience improvement, Procurement, Customer experience strategy (CX), Warehouse Management, Warehousing, Transportation, Supply Chain, and Logistics, Supply Chain, Supply Management, Customer Service, Logistics, Operations Management, Customer Relationship Management, Relationship Management, Operations, Operational Efficiency
Mixte · Cours · 1 à 3 mois

John Wiley & Sons
Compétences que vous acquerrez: Dashboard, Business Planning, Performance Measurement, Financial Management, Performance Metric, Business Strategies, Budgeting, Financial Forecasting, Performance Management, Strategic Leadership, Business Metrics, Strategic Planning, Forecasting, Market Analysis, Business Administration, Microsoft Excel, Strategic Decision-Making, Benchmarking, Innovation
Intermédiaire · Cours · 1 à 3 mois

Compétences que vous acquerrez: Customer Service, Customer Support, Customer Relationship Building, Customer experience improvement, Interpersonal Communications, Customer Complaint Resolution, Empathy, Customer experience strategy (CX), Customer Retention, Customer Success Management, Communication, Communication Strategies, Business Communication, IT Service Management, Business, Business Strategies, Business Management, Growth Strategies, Culture, Environment
Mixte · Cours · 1 à 3 mois

University of Arizona
Compétences que vous acquerrez: Active Listening, Surveys, Customer Relationship Building, Customer Service, Team Oriented, Customer Retention, Team Collaboration, User Feedback, Team Building, Customer Relationship Management, Loyalty Programs, Customer Insights, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer experience strategy (CX), Customer Analysis, Service Design, Entrepreneurship, Data Presentation
Débutant · Spécialisation · 3 à 6 mois

Microsoft
Compétences que vous acquerrez: Customer Relationship Management, Customer Relationship Management (CRM) Software, Power BI, Customer Insights, Customer Analysis, Dashboard Creation, AI Personalization, Customer experience improvement, Microsoft Copilot, Customer Data Management, Customer Service, Personalized Service, Analytical Skills, Data Validation, Data Analysis, AI Integrations, Data Integrity, Performance Analysis, Data Quality, Customer Communications Management
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: QuickBooks (Accounting Software), Accounts Payable, Cash Handling, Accounting Software, Bookkeeping, Accounts Payable and Receivable, Payroll Administration, Accounts Receivable, Financial Reporting, Banking, Accounting, Small Business Accounting, Payroll Processing, Payroll, Inventory Accounting, Operations, Business Operations, Operations Management, Business Process, Business
Mixte · Cours · 1 à 3 mois

Interplay Learning
Compétences que vous acquerrez: Punch Work, Project Closure, Operational Efficiency, HVAC, Verification And Validation, Client Services, System Testing, Customer Service, Corrective and Preventive Action (CAPA), Active Listening, Customer Relationship Building, Facility Repair And Maintenance, Customer experience improvement, Communication, Communication Strategies, Service Improvement, Hardware Troubleshooting, Problem Management, Professionalism, Facility Management and Maintenance
Débutant · Cours · 1 à 3 mois

Microsoft
Compétences que vous acquerrez: Customer Insights, Customer Analysis, Customer Data Management, Data-Driven Marketing, Customer Relationship Management (CRM) Software, Customer Relationship Management, Marketing Analytics, Customer Engagement, Target Audience, Customer experience improvement, Personalized Campaigns, Data Integration, Email Marketing, Web Analytics, Driving engagement, Data Governance, Digital Analysis, Performance Measurement, Data Storytelling, Data Modeling
Débutant · Cours · 1 à 3 mois

Coursera
Compétences que vous acquerrez: HubSpot CRM, Customer Relationship Management (CRM) Software, Data Cleansing, Customer Relationship Management, Data Quality, Data Maintenance, Customer Data Management, Data-Driven Marketing, Marketing Automation, Data Integrity, Workflow Management, Data Validation, Auditing, Records Management, Record Keeping
Débutant · Cours · 1 à 4 semaines