Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Rutgers the State University of New Jersey
Compétences que vous acquerrez: Prise de décision, Prévisions, Mesure de la performance, Analyse des tendances, Planification de la chaîne d'approvisionnement, Gestion de la chaîne d'approvisionnement, Estimation, Planification, Planification de la demande des clients, Microsoft Excel, Analyse des séries temporelles et prévisions, Planification de la demande
Débutant · Cours · 1 à 4 semaines

Starweaver
Compétences que vous acquerrez: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Relationship Building, Brand Loyalty, Customer Analysis, Customer Retention, Relationship Management, Customer Success Management, Sales Management, Marketing Automation, Marketing Strategies, Target Audience, Data-Driven Marketing, Business Development, Performance Management, Performance Measurement, Data-Driven Decision-Making
Débutant · Cours · 1 à 4 semaines

Kennesaw State University
Compétences que vous acquerrez: Sales Prospecting, Prospecting and Qualification, Trustworthiness, Sales Process, Sales Development, Overcoming Objections, Closing (Sales), Selling Techniques, Verbal Communication Skills, Sales, Cold Calling, Consultative Selling, Sales Presentation, General Sales Practices, Customer Relationship Building, Needs Assessment, Oral Expression, Sales Presentations, Rapport Building, Sales Pipelines
Débutant · Spécialisation · 3 à 6 mois

Kennesaw State University
Compétences que vous acquerrez: Trustworthiness, Sales Process, Selling Techniques, Verbal Communication Skills, Sales, Sales Development, General Sales Practices, Rapport Building, Relationship Building, Communication, Consumer Behaviour, Customer Relationship Building, Non-Verbal Communication, Marketing Psychology, Decision Making, Purchasing, Customer Insights
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Customer Retention, Customer Success Management, Needs Assessment, Customer Relationship Management (CRM) Software, Customer Relationship Management, Microsoft Copilot, Proposal Development, Customer Engagement, Relationship Building, Data-Driven Decision-Making, Account Management, Strategic Partnership, Loyalty Programs, Customer Relationship Building, Proposal Writing, Power BI, Relationship Management, Customer experience improvement, Gap Analysis, Presentations
Intermédiaire · Cours · 1 à 4 semaines
Madecraft
Compétences que vous acquerrez: Competitive Analysis, Business Modeling, User Feedback, Entrepreneurship, Closing (Sales), Customer Acquisition Management, Business Planning, Customer Analysis, Selling Techniques, Market Analysis, Lean Methodologies, Business Strategy, Business Development, Go To Market Strategy, Professional Networking, Ideation, Team Building, Intellectual Property, Financial Planning, Communication
Débutant · Spécialisation · 3 à 6 mois

Dubai College of Tourism
Compétences que vous acquerrez: Service Recovery, Emotional Intelligence, Empathy & Emotional Intelligence, Sustainable Business, Loyalty Programs, Brand Loyalty, Hospitality, Customer Complaint Resolution, Hospitality Management, Personalized Service, AI Personalization, Customer Service, Customer experience improvement, Corporate Sustainability, Drive Engagement, Driving engagement, Customer Insights, Customer Relationship Building, Sustainability Standards, Experience Design
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Outbound Calls, Telemarketing, Customer Communications Management, Lead Generation, Direct Marketing, Telephone Skills, Phone Sales, Call Center Experience, Regulatory Compliance, Compliance Training, Telecommunications, Compliance Management, Legal Risk, General Sales Practices, Informed Consent, Law, Regulation, and Compliance, Compliance Reporting, Regulatory Requirements, Record Keeping, Risk Analysis
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: QuickBooks (Accounting Software), Reconciliation, Accounting Software, Financial Reporting, Bookkeeping, Sales Management, Business Reporting, Ledgers (Accounting), Accounting and Finance Software, Small Business Accounting, Expense Management, Accounting Records, Accounting Systems, Accounts Payable, Payment Processing and Collection, Standard Accounting Practices, Accounting, Accounts Receivable, User Accounts, Transaction Processing
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Futures Exchange, Market Data, Derivatives, Financial Trading, International Finance, Economics, Forecasting, Risk Management, Financial Forecasting, Market Trend, Risk Management Framework, Portfolio Risk, Securities (Finance), Financial Market, Market Dynamics, Financial Policy, Retail Sales, Depreciation
Mixte · Cours · 1 à 3 mois
University of Illinois Urbana-Champaign
Compétences que vous acquerrez: L'innovation, Marketing mondial, Marketing numérique, Comportement du consommateur, Études de cas, Marketing stratégique, Stratégie commerciale, Gestion du marketing, Stratégies de marketing, Transformation numérique, Marketing, alphabétisation numérique, Canal de commercialisation, Marketing cross-canal
Préparer un diplôme
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: L'écoute active, Vente, Prospection et qualification, Stratégie de vente, Développement des ventes, Surmonter les objections, Empathie, Génération de leads, Intelligence émotionnelle, Vente par téléphone, Le démarchage téléphonique, Vente consultative, Développement de la personnalité, Clôture (ventes), Marketing cross-canal, Prospection commerciale, Techniques de vente, Établissement de rapports
Débutant · Cours · 1 à 3 mois