Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Compétences que vous acquerrez: Retail Management, Retail Store Operations, Retail Sales, Merchandising, Customer Analysis, Market Intelligence, Business Strategies, Competitive Analysis, Business Management, Organizational Strategy, Consumer Behaviour, Inventory Management System, Market Analysis, Case Studies, Market Share, Strategic Decision-Making, Sustainable Business, Intellectual Property, Financial Analysis, Geographic Information Systems
Débutant · Spécialisation · 1 à 3 mois

Alfaisal University | KLD
Compétences que vous acquerrez: Customer Service, Telephone Skills, Personalized Service, Verbal Communication Skills, Customer experience improvement, Inbound Calls, Customer Support, Customer Relationship Building, Non-Verbal Communication, Customer Complaint Resolution, Friendliness, Communication, Tactfulness, Interpersonal Communications, Service Improvement, Consumer Behaviour
Débutant · Cours · 1 à 3 mois

IESE Business School
Compétences que vous acquerrez: Financial Statement Analysis, Financial Data, Financial Acumen, Financial Statements, Management Accounting, Working Capital, Financial Analysis, Balance Sheet, Financial Management, Financial Forecasting, Forecasting, Profit and Loss (P&L) Management, Operational Analysis, Finance, Business Metrics, Business Planning, Equities, Business Strategies, Accounts Receivable, Accounts Payable
Débutant · Cours · 1 à 4 semaines

Korea Advanced Institute of Science and Technology(KAIST)
Compétences que vous acquerrez: Opérations de fabrication, Prototypage, Penser la conception, Conception du produit, Conception centrée sur l'homme, L'idée, L'innovation, Technologies émergentes, L'esprit d'entreprise, Présentations, Modélisation d'entreprise, Développement de produits, Stratégies de conception, Financement de l'entreprise, Opportunités de marché, Méthodologies allégées, Présentations commerciales, Propositions de valeur
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Email Marketing, Paid media, Order Fulfillment, Media Planning, Social Media Campaigns, Google Ads, Social Media Marketing, Social Media Strategy, Performance Measurement, Order Processing, Customer Acquisition Management, Brand Loyalty, Search Engine Marketing, Order Management, Content Creation, Marketing Planning, Customer Relationship Management, Journey Mapping, Customer Retention, Content Performance Analysis
Débutant · Certificat Professionnel · 3 à 6 mois

Alex Genadinik
Compétences que vous acquerrez: Surveys, Overcoming Objections, Market Research, Business Development, Decision Making, Closing (Sales), Strategic Partnership, Marketing Planning, Survey Creation, Rapport Building, Strategic Decision-Making, Marketing Psychology, B2B Sales, Decisiveness, Business Modeling, Revenue Management, Price Negotiation, Search Engine Optimization, E-Commerce, Entrepreneurship
Débutant · Spécialisation · 3 à 6 mois

University of Colorado System
Compétences que vous acquerrez: Analyse coûts-avantages, Économie d'entreprise, Systèmes durables, Engagement des parties prenantes, Changement organisationnel, Analyse financière, Développement durable, Problématique environnementale, Réglementations environnementales, Économie, Gestion du changement, Pensée systémique, Emballage et étiquetage, Durabilité des entreprises, Flux de trésorerie, Entreprises durables, Analyse comparative, Élaboration de la proposition, Amélioration des performances, Budget d'investissement
Débutant · Cours · 1 à 3 mois

Fundação Instituto de Administração
Compétences que vous acquerrez: Customer Relationship Management, Customer Data Management, Data-Driven Decision-Making, Sales Pipelines, Customer Analysis, Sales Management, Customer Engagement, Big Data, Customer Relationship Building, Customer Insights, Customer experience strategy (CX), Business Analytics, Target Audience, Data-Driven Marketing, Customer experience improvement, Business Metrics, Analytics, AI Personalization, Consumer Behaviour, Artificial Intelligence
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Reconciliation, Accounts Payable, Accounts Receivable, Billing, Accounts Payable and Receivable, Billing & Invoicing, Invoicing, QuickBooks (Accounting Software), Accounting Software, Loss Prevention, Financial Controls, Auditing, Fraud detection, Vendor Management, Internal Controls, Payment Processing, Cash Management, Document Management, Financial Reporting, Cash Flows
Intermédiaire · Spécialisation · 3 à 6 mois

LearnKartS
Compétences que vous acquerrez: Salesforce, User Provisioning, Customer Relationship Management (CRM) Software, Cloud Applications, Email Automation, Account Management, Identity and Access Management, Role-Based Access Control (RBAC), Data Management
Débutant · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: Canva (Software), Timelines, Marketing Materials, Presentations, Milestones (Project Management), Marketing Collateral, Marketing Design, Project Schedules, Product Promotion, Value Propositions, Visual Storytelling, Sales Presentation, Sales Presentations, Graphic Design, Entrepreneurship
Intermédiaire · Projet Guidé · Moins de 2 heures
Compétences que vous acquerrez: Email Marketing, Social Media Marketing, Point of Sale, Customer Relationship Building, Conversion Funnel Analysis, Brand Loyalty, Driving engagement, Customer Retention, Order Delivery, Social Media Management, Social Media Analytics, Drive Engagement, Social Media Content, Target Market, Customer Relationship Management, Customer Engagement, Digital Media Strategy, E-Commerce, Digital Marketing, Business Marketing
Débutant · Spécialisation · 3 à 6 mois