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This course covers the largest section of the Core 1 exam and prepares you for both real-world IT challenges and exam success. You’ll follow a clear six-step troubleshooting process and apply it to desktops, laptops, mobile devices, printers, and networks. Through practical demonstrations, you’ll use common industry tools like multimeters, PSU testers, and loopback plugs. The course addresses frequent issues such as boot failures, storage errors, blue screens, video problems, and network connectivity. You’ll also practice tasks like disassembling mobile devices, recovering data, and fixing printer problems. The course wraps up with exam tips and sample questions to help you prepare.
This module covers hardware and network troubleshooting, the largest domain of the Core 1 exam, as well as essential troubleshooting scenarios. This module teaches a six-step troubleshooting methodology throughout. Topics include ESD prevention, testing tools, troubleshooting desktop and mobile systems, storage drive issues, video and printer problems, and wired and wireless network troubleshooting. The content concludes with exam tips, techniques, and sample questions. This material is critical for both the exam and for working in IT support roles.
Inclus
52 vidéos9 devoirs
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52 vidéos•Total 383 minutes
Module Introduction•1 minute
Learning objectives•1 minute
Introduction to Troubleshooting•10 minutes
ESD Prevention•17 minutes
Power Supply Tester•17 minutes
Multimeter and Voltage Tester•7 minutes
POST Devices•8 minutes
Loopback Plugs•8 minutes
Learning objectives•1 minute
Troubleshooting Boot Issues•18 minutes
Troubleshooting other Common Desktop Symptoms•12 minutes
Troubleshooting CPUs and RAM•22 minutes
Troubleshooting Power Issues•4 minutes
Learning objectives•1 minute
Troubleshooting Hard Drives•18 minutes
Hard Drive Issues•12 minutes
Laptop HDD Recovery•14 minutes
BSOD•9 minutes
S.M.A.R.T. Analysis•7 minutes
RAID Errors•13 minutes
Learning objectives•1 minute
Video Troubleshooting Part 1•15 minutes
Video Troubleshooting Part 2•10 minutes
Learning objectives•1 minute
Troubleshooting Common Mobile Device Issues Part 1•10 minutes
Troubleshooting Common Mobile Device Issues Part 2•6 minutes
Troubleshooting Common Mobile Device Issues Part 3•7 minutes
Troubleshooting Common Mobile Device Issues Part 4•5 minutes
Mobile Device Disassembling Processes•9 minutes
Learning objectives•1 minute
Connectivity Problems•9 minutes
APIPA•7 minutes
IP Conflicts•2 minutes
Slow Transfer Speeds•10 minutes
Low RF Signal Problem•5 minutes
SSID Not Found Issue•8 minutes
Authentication Failures•5 minutes
Learning objectives•0 minutes
Troubleshooting Common Printer Issues Part 1•7 minutes
Troubleshooting Common Printer Issues Part 2•5 minutes
Troubleshooting Common Printer Issues Part 3•6 minutes
Troubleshooting Common Printer Issues Part 4•8 minutes
Printer Troubleshooting Tools•6 minutes
Learning objectives•1 minute
A+ Test Taking Tips & Techniques•6 minutes
Sample A+ Core 1 Question #1•8 minutes
Sample A+ Core 1 Question #2•8 minutes
Sample A+ Core 1 Question #3•7 minutes
Sample A+ Core 1 Question #4•3 minutes
Sample A+ Core 1 Question #5•4 minutes
Sample A+ Core 1 Question #6•3 minutes
Course Summary•3 minutes
9 devoirs•Total 270 minutes
Computer Troubleshooting 101 Quiz•30 minutes
Troubleshoot Motherboards, CPUs, RAM, and Power Quiz•30 minutes
Troubleshoot Hard Drives and RAID Arrays Quiz•30 minutes
Troubleshoot Video Issues Quiz•30 minutes
Troubleshoot Mobile Devices Quiz•30 minutes
Troubleshoot Wired and Wireless Network Problems•30 minutes
Troubleshoot Printers Quiz•30 minutes
Exam Tips and Examples Quiz•30 minutes
End of Course Assessment•30 minutes
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