Chevron Left
Back to Communication in the 21st Century Workplace

Learner Reviews & Feedback for Communication in the 21st Century Workplace by University of California, Irvine

4.1
1,014 ratings
186 reviews

About the Course

In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars...

Top reviews

NA

Apr 12, 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.

MM

Feb 01, 2016

The content of the course was good. Lectures were effective. I specially liked the last statement after every lecture "where ever you may be have a great time"

Filter by:

51 - 75 of 185 Reviews for Communication in the 21st Century Workplace

By Ari B S

Jun 14, 2016

Relevant Information, well documented and easy to understand !!!

By Suraj S

Oct 17, 2015

I really enjoyed this course.

Very good material and lots of hardwork from our tutor...

By Huy F

Feb 23, 2017

This course is a good one!

By Cristiano B d O

Nov 13, 2017

Excellent course!! I loved this course!!

By Huelvedra F

Nov 13, 2017

Congratulations to the teachers and all who contributed to this excellent course.

By VADIVELVIVEK.V

Apr 03, 2017

Very well organized course...

By Shailesh K

Nov 27, 2016

I liked it very much, helps to develop personal and corporate communication.

By Sarah S

Nov 28, 2016

A wonderful format. Easy to follow and great learning materials.

By Vũ Đ L

Mar 16, 2016

no comment

By Bruno B

Apr 12, 2016

Simple and direct. Just the way it should be.

By Rafat A A

Sep 27, 2017

good

By Noor A

Apr 12, 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.

By Mauy M S

Jul 16, 2016

Ótimo curso

By Angela P

Oct 07, 2016

Communication and Active listening is so very crucial.

By JATZIRI E P

Nov 15, 2017

Thank you for the explanation. The teacher is so good!!!.

By Đinh T L

Jan 14, 2016

Very good!

By Benjie L

Jul 04, 2016

hurry up. we need to finish all the course

By Oluwadara F

May 11, 2018

I never knew there was so much more to learn in communication, I'm excited about my new knowledge and can't wait to share it with my trainees!

By Stacy R

Apr 04, 2018

Phenomenal quick and efficient class! It was great how the style intentionally had us focused on her non verbal and verbal cue, and had little note taking and PowerPoint slides. The diversity in research, quizzes, videos, and added comedy really has me honed in on get the ,last out of this course! Quick class, completed in 1 full day.

By Le C D

Nov 05, 2016

good

By Nhân H N

Dec 09, 2016

This course very usefull!

By Asmaa A

Mar 16, 2017

excellent

By PAYAL M

Sep 25, 2017

Very informative and knowledgeable course.

By Muhammad A A

Nov 14, 2017

Great Course

Thank you

By shunewsever@outlook.com

Oct 19, 2016

good