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Learner Reviews & Feedback for Communication in the 21st Century Workplace by University of California, Irvine

4.1
1,014 ratings
186 reviews

About the Course

In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars...

Top reviews

NA

Apr 12, 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.

MM

Feb 01, 2016

The content of the course was good. Lectures were effective. I specially liked the last statement after every lecture "where ever you may be have a great time"

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76 - 100 of 185 Reviews for Communication in the 21st Century Workplace

By JATZIRI E P

Nov 15, 2017

Thank you for the explanation. The teacher is so good!!!.

By usama d

Sep 28, 2018

Really good course with a lot of information for communication at work places.

By Mayrine F

Aug 12, 2018

Every course I take in this specialization is helping me be a a more valuable employee! I am so enjoying this!

By Sonia S

Aug 13, 2018

v

By Aleksandar C

Jul 28, 2018

Good course!

By Sarah R M

May 16, 2019

Excellent class!

By S. M G M A

Jun 12, 2019

Nice course.

By Asmita M

Jun 04, 2019

Amazing course

By ABDUL N

Sep 02, 2019

I really am impressed.

By Indranil M

Nov 30, 2018

Very imformative.

By Nikii M

Feb 28, 2019

Great course with relevant concepts. Would have given 5 stars, but there were some sites i could not access without paying extra for a subscription.

By Dalton S

Mar 29, 2019

Very nice skills to have and I am happy to have gone through it as, what may seem like an obvious subject, few people understand and actually use the skills. This could definitely get you more of an edge if you are looking to advance in your career. Rated 4 of 5 stars due to the fact that it is more of a surface level course then something to really dive into in itself. Otherwise, really great.

By Jill J

Mar 06, 2019

Thank you for providing useful tips

By Barbara S

Mar 06, 2019

The study material is great and the extra reading material very useful, in general a great course. In my opinion some of the answers in the quiz tests are debatable.

By 申洪浩

Sep 30, 2015

特别好的入门课程,实践中反复会遇到课程中讲过的东西。

By AMITAVA D

Oct 07, 2015

This was a great course. I understood how important listening is in Communication.

By Jinghao C

Sep 08, 2015

Great lectures, the only problem is I could not find the entrance of forum. I want to discuss some topics with other learners.

By Diljith K

Dec 09, 2016

Simple and nice course

By Diana V M

Jan 11, 2016

Great course, but really short. Could have more content! :)

By Bassam D

Dec 07, 2015

Good tools, approaches, and guidance on communication with different people within an organization. The only drawback of this course is that it relies a lot on additional readings rather than lectures slides.

By Gilles R B

Aug 18, 2015

Interesting course

By kaushal

Jul 16, 2016

Good course to learn communicating with various types of people in various environment.

By Jan G

Mar 31, 2018

Interesting course.

By Patty W

Aug 19, 2015

Sound information. Would have liked more verbal communication regarding communication styles. Maybe some role playing scenarios.

By Mike D

Oct 25, 2016

Overall a good class but the required reading links could use some help as they didn't always seem to cover the videos of that section.