Customer-Centric Innovation

Customer-Centric Innovation

This course is part of Strategy and Innovation for Agile Organizations Specialization

Instructor: Duke Corporate Education

1,807 already enrolled

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1 module

Gain insight into a topic and learn the fundamentals.

Intermediate level

Recommended experience

2 hours to complete

Flexible schedule

Learn at your own pace

1 module

Gain insight into a topic and learn the fundamentals.

Intermediate level

Recommended experience

2 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Align your business with evolving customer needs and expectations.
Gain insights into understanding customer goals to drive meaningful innovation.
Develop strategies to out-innovate competitors by embedding customer-centric agility into your organization.

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

1 assignment

Taught in English

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Build your subject-matter expertise

This course is part of the Strategy and Innovation for Agile Organizations Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There is 1 module in this course

In this course, you will explore how to develop agile business strategies focused on delivering value to customers in dynamic markets. You will learn techniques to foster customer-driven innovation, incorporating customer insights into strategic decisions and product development. Additionally, the course will focus on creating customer-centric organizations that are agile, responsive, and capable of evolving with market needs.

In this module, you will learn how companies can build greater customer-centricity, speed, and flexibility into their DNA, allowing them to out-innovate the competition and thrive in the “age of agility.”

What's included

1 video8 readings1 assignment1 discussion prompt

1 videoTotal 10 minutes

Customer-Centric Innovation10 minutes

8 readingsTotal 75 minutes

Welcome to Customer-Centric Innovation10 minutes
Meet Your Instructor: Hari Nair10 minutes
Report a problem with the course5 minutes
Key Takeaways10 minutes
Case Study10 minutes
Case Study Reflection Questions10 minutes
Curated Content10 minutes
Share your learning experience10 minutes

1 assignmentTotal 30 minutes

Customer-Centric Innovation Quiz30 minutes

1 discussion promptTotal 10 minutes

Course Reflection10 minutes

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Duke Corporate Education

Duke University

15 Courses23,898 learners

Offered by

Duke University

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