Managing Conflict

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Managing Conflict

This course is part of Conflict Management For Everyone Specialization

Instructor: CareerCatalyst

2,362 already enrolled

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6 modules

Gain insight into a topic and learn the fundamentals.

28 reviews

Beginner level

Recommended experience

7 hours to complete

Flexible schedule

Learn at your own pace

6 modules

Gain insight into a topic and learn the fundamentals.

28 reviews

Beginner level

Recommended experience

7 hours to complete

Flexible schedule

Learn at your own pace

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English

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This course is part of the Conflict Management For Everyone Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 6 modules in this course

Do you want the best strategies for handling conflict in person, over the phone or in an email? Learn the skills to recognize and address conflicts from this Managing Conflict course!

What's included

1 reading2 plugins

What's included

3 readings1 peer review1 discussion prompt3 plugins

3 readingsTotal 12 minutes

Practice the solution: Recognizing conflict mindsets1 minute
Infographic: Function of the brain10 minutes
Natural reactions can be counterproductive: Key takeaways1 minute

1 peer reviewTotal 60 minutes

Apply the solution: Identifying conflict mindsets 60 minutes

1 discussion promptTotal 10 minutes

Reflect on the solution: Identifying conflict mindsets 10 minutes

3 pluginsTotal 19 minutes

Identifying conflict mindsets: Causes and resources 2 minutes
Identifying conflict mindsets: Recognizing conflict mindsets2 minutes
Practice the solution: Recognizing conflict mindsets15 minutes

What's included

3 readings1 peer review1 discussion prompt3 plugins

3 readingsTotal 12 minutes

Practice the solution: Managing conflict in-person1 minute
Infographic: Managing in-person conflict10 minutes
Less time and space create more pressure: Key takeaways1 minute

1 peer reviewTotal 60 minutes

Apply the solution: Handling in-person conflict 60 minutes

1 discussion promptTotal 10 minutes

Reflect on the solution: Handling in person conflict 10 minutes

3 pluginsTotal 19 minutes

Handling conflict in person: Causes and resources 2 minutes
Handling conflict in person: Managing in-person conflict 2 minutes
Practice the solution: Managing in-person conflict15 minutes

What's included

3 readings1 peer review1 discussion prompt3 plugins

3 readingsTotal 12 minutes

Practice the solution: Managing email conflicts1 minute
Infographic: Managing email conflicts10 minutes
Emails provide more time but less context: Key takeaways1 minute

1 peer reviewTotal 60 minutes

Apply the solution: Handling conflict over email60 minutes

1 discussion promptTotal 10 minutes

Reflect on the solution: Handling conflict over email 10 minutes

3 pluginsTotal 19 minutes

Handling conflict over email: Causes and resources 2 minutes
Handling conflict over email: Managing email conflicts 2 minutes
Practice the solution: Managing email conflicts15 minutes

What's included

3 readings1 peer review1 discussion prompt3 plugins

3 readingsTotal 12 minutes

Practice the solution: Managing conflict on the phone1 minute
Infographic: Managing conflict on the phone10 minutes
A hybrid conflict, for better or worse: Key takeaways 1 minute

1 peer reviewTotal 60 minutes

Apply the solution: Handling conflict over the phone 60 minutes

1 discussion promptTotal 10 minutes

Reflect on the solution: Handling conflict on the phone10 minutes

3 pluginsTotal 19 minutes

Handling conflict on the phone: Causes and resources 2 minutes
Handling conflict on the phone: Managing conflict on the phone 2 minutes
Practice the solution: Managing conflict on the phone15 minutes

What's included

1 reading1 plugin

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Instructor ratings

(5 ratings)

CareerCatalyst

Arizona State University

29 Courses126,202 learners

Offered by

Arizona State University

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Reviewed on Aug 29, 2023

Easy to followReceived useful tips to use in every day situationsWill recommend to others

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Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

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