Retail Supply Chain and Relationship Management

This course is part of Retail Management and Supply Chain Strategy Specialization

Instructor: EDUCBA

Included with

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5 modules

Gain insight into a topic and learn the fundamentals.

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

5 modules

Gain insight into a topic and learn the fundamentals.

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

What you'll learn

Analyze retail supply chain, sourcing, warehousing, and logistics processes to improve efficiency.
Apply inventory, procurement, and distribution strategies to optimize retail operations.
Evaluate customer experience and relationship management practices across retail channels.

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Build your subject-matter expertise

This course is part of the Retail Management and Supply Chain Strategy Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 5 modules in this course

Master retail supply chain, logistics, and customer experience in one course.

Learn how top retailers optimize operations, sourcing, and service delivery. This course provides a complete understanding of retail relationship management, covering transportation, warehousing, inventory, procurement, and customer service strategies. Learners will explore how goods move across the supply chain, how sourcing decisions impact profitability, and how customer experience drives retail success. You will gain practical insights into cross docking, global sourcing, reverse logistics, and multi-channel retailing. The course also explores modern retail formats such as airport retailing, online shopping, and service retailing. By the end of this course, you will be able to analyze supply chain processes, improve operational efficiency, and design customer-centric retail strategies. A real-world case study on Khadims Footwear strengthens applied learning. Ideal for students and professionals aiming to build expertise in retail operations, logistics, and customer relationship management.

Learn how transportation planning, execution, and IT systems optimize retail logistics efficiency, cost, and sustainability.

What's included

7 videos4 assignments

7 videosTotal 48 minutes

Transport Planning Legs in transportation4 minutes
Transportation Planning Drivers Tools12 minutes
Transportation constraints & Transportation Execution Process7 minutes
Transportation Cycle & IT for transport management8 minutes
Measures of Transport Management & Green transport4 minutes
Retail Warehousing - Overview and Functions9 minutes
Value added services of a retail warehouse Cross docking introduction4 minutes

4 assignmentsTotal 60 minutes

Fundamentals of Transport Planning10 minutes
Managing Transport Execution10 minutes
Sustainable & Efficient Transport Systems10 minutes
Transportation & Logistics Foundations in Retail30 minutes

Explore warehouse operations, inventory optimization, supplier management, and procurement decisions for efficient retail operations.

What's included

7 videos4 assignments

7 videosTotal 50 minutes

Cross docking Types applications advantages working9 minutes
why inventory cost of inventory inventory pyramid7 minutes
Factors to consider to decide on inventory measures of inventory conclusion7 minutes
Important concepts & Supplier Relationship Management Process8 minutes
Merchandise Procurement Decisions Procurement Process7 minutes
Merchandise Procurement Decisions Procurement Process Continue8 minutes
Global Sourcing Pros and Cons6 minutes

4 assignmentsTotal 60 minutes

Cross Docking & Warehouse Efficiency10 minutes
Inventory Decision-Makingn10 minutes
Procurement Fundamentals10 minutes
Warehousing & Inventory Optimization 30 minutes

Understand global sourcing processes and build customer-centric retail strategies through service excellence and order management.

What's included

7 videos4 assignments

7 videosTotal 58 minutes

Major Processes in Global Sourcing8 minutes
Sourcing & Conclusion11 minutes
Introduction Retail Customer Service Customer Service Mix8 minutes
Customer Service Pyramid Customer Service over Retail Life cycle7 minutes
Ways to improve Customer Service for a Retailer9 minutes
Order Management Process Concept of Perfect Order6 minutes
Multi Channel Retailing9 minutes

4 assignmentsTotal 60 minutes

Global Sourcing Strategy10 minutes
Retail Customer Service Excellence10 minutes
Enhancing Customer Experience10 minutes
Global Sourcing & Customer-Centric Retailing30 minutes

Analyze product returns, reverse logistics, loyalty programs, and diverse retail formats including rural and organized retail.

What's included

7 videos4 assignments

7 videosTotal 55 minutes

Retail Returns & Reverse Logistics8 minutes
Reverse Logistics process11 minutes
Retail Loyalty Programmes8 minutes
Retail kiosk advanced payment technologies conclusion9 minutes
Types of Retailer & Organised B2C Retail Format examples5 minutes
Cash carry Retailing Rural Retailing6 minutes
Cash & carry Retailing Rural Retailing Continue8 minutes

4 assignmentsTotal 60 minutes

Returns & Reverse Logistics10 minutes
Loyalty & Payment Innovations10 minutes
Retail Formats & Market Expansion10 minutes
Reverse Logistics & Retail Formats30 minutes

Examine emerging retail channels, service retailing, and supply chain innovations with real-world case applications.

What's included

8 videos4 assignments

8 videosTotal 71 minutes

Airport Retailing Non Store based Retail Formats Online Shopping7 minutes
Airport Retailing Non Store based Retail Formats Online Shopping Continue8 minutes
Service Retailing Banking Courier and Conclusion9 minutes
Understanding development process supply chain characteristics13 minutes
Pre pack Planning6 minutes
Apparel retail Supply Chain Innovations11 minutes
Footwear retailing & Supply Chain Drivers9 minutes
Case study of Khadims Footwear Conclusion8 minutes

4 assignmentsTotal 60 minutes

Emerging Retail Channels10 minutes
Service Retailing & Supply Chain Basics10 minutes
Apparel & Footwear Supply Chain Excellence10 minutes
Advanced Retail Formats & Supply Chain Innovation 30 minutes

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Instructor

EDUCBA

1,510 Courses317,934 learners

Offered by

EDUCBA

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