Coaching & Mentoring Practice

This course is part of Microsoft Leadership Coaching and Mentoring using AI Professional Certificate

Instructor: Microsoft

What you'll learn

Implement a GROW coaching program using Microsoft Planner and Viva Insights to track progress and measure performance impact.
Design and launch a peer-mentoring network with strengths-based matching, SharePoint guidance materials, and a virtual kick-off.
Adapt coaching stances to employee readiness using CLEAR and Situational Coaching frameworks and Copilot-assisted session analysis.
Build a Power BI people analytics dashboard linking coaching hours to performance outcomes using regression analysis.

Skills you'll gain

Tools you'll learn

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

16 assignments¹

AI Graded see disclaimer

Taught in English

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Build your Leadership and Management expertise

This course is part of the Microsoft Leadership Coaching and Mentoring using AI Professional Certificate

When you enroll in this course, you'll also be enrolled in this Professional Certificate.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate from Microsoft

There are 9 modules in this course

Coaching & Mentoring Practice gives leaders, HR professionals, and talent development specialists the frameworks and tools to develop others systematically—and prove it with data.

You'll implement the GROW coaching framework, building roadmaps in Microsoft Planner, conducting structured 1-on-1s, and measuring impact using Viva Insights. You'll design and launch a peer-mentoring network using 15Five Strengths data for automated matching and SharePoint for guidance materials. You'll adapt your coaching stance to employee readiness using CLEAR and Situational Coaching decision matrices. And you'll close the loop with people analytics—combining Viva, HRIS, and 15Five data to build Power BI dashboards that show correlations between coaching investment and performance outcomes, including regression analysis to identify which coaching variables drive the most engagement improvement. Every skill is grounded in realistic scenarios and Microsoft tools. A portfolio project brings your work together into a coaching and engagement strategy you can present to leadership.

Learn the GROW framework (Goal, Reality, Options, Will) and apply it to build a coaching roadmap that aligns individual development with organizational priorities. You will schedule structured 1-on-1s and track progress using Microsoft tools.

What's included

2 videos2 readings1 assignment

Learn to measure coaching program impact using Viva Insights metrics. You'll export engagement and productivity data, calculate meaningful changes, and present a one-page impact summary to leadership.

What's included

3 videos1 reading3 assignments

3 videosTotal 14 minutes

Why Measuring Coaching Matters3 minutes
Viva Insights Metrics for Coaching Evaluation5 minutes
Export Viva Data and Build an Impact Summary5 minutes

1 readingTotal 5 minutes

Calculating and Interpreting Coaching Impact Metrics5 minutes

3 assignmentsTotal 53 minutes

Graded Quiz: GROW Coaching Sprint18 minutes
Hands-on Activity: Create a Coaching Impact Report30 minutes
Knowledge Check: Evaluate Coaching Effectiveness5 minutes

Using Excel and Sharepoint, learn to design a scalable peer-mentoring program using strengths-based matching. You'll leverage 15Five data to pair mentors and mentees strategically, create a Mentor Starter Kit, and host a virtual kick-off to launch the network.

What's included

2 videos3 readings1 assignment

2 videosTotal 11 minutes

Designing a Strengths-Based Mentoring Network5 minutes
Build and Publish a Mentor Starter Kit in SharePoint5 minutes

3 readingsTotal 25 minutes

The Business Case for Peer Mentoring Networks3 minutes
Mentor-Mentee Matching Strategies with 15Five Data4 minutes
Hands-on Activity: Pair Mentors and Mentees and Publish Starter Kit18 minutes

1 assignmentTotal 5 minutes

Knowledge Check: Design and Launch Peer-Mentoring Network5 minutes

Learn to extract insights from mentoring conversations at scale. You'll use Copilot to analyze check-in transcripts, identify recurring development themes across pairs, and recommend targeted learning resources to HR L and D.

What's included

3 videos1 reading3 assignments

3 videosTotal 16 minutes

Why Analyzing Mentoring Conversations Matters4 minutes
Using Copilot for Theme Clustering and Analysis5 minutes
Cluster Themes and Draft Recommendations7 minutes

1 readingTotal 4 minutes

From Themes to Learning Recommendations4 minutes

3 assignmentsTotal 30 minutes

Graded Quiz: Mentor Networks Mastery10 minutes
Hands-on Activity: Analyze Check-in Notes and Recommend Resources15 minutes
Knowledge Check: Analyze Check-in Themes and Recommend Resources5 minutes

Learn the CLEAR coaching model and Situational Leadership principles to adapt your coaching stance based on employee readiness. You'll create a practical decision matrix in PowerPoint and facilitate a lunch-and-learn to train your team.

What's included

2 videos2 readings1 assignment

Learn to evaluate coaching effectiveness by analyzing recorded sessions with AI assistance. You'll use Copilot to assess stance alignment, score coaching conversations, and deliver targeted improvement feedback to managers.

What's included

3 videos1 reading2 assignments

3 videosTotal 13 minutes

Why Coaching Session Analysis Improves Leadership Quality3 minutes
Using Copilot to Analyze Coaching Recordings5 minutes
Run Copilot Analysis and Deliver Feedback5 minutes

1 readingTotal 5 minutes

Scoring Stance Alignment and Writing Improvement Notes5 minutes

2 assignmentsTotal 30 minutes

Graded Quiz: Analyze Sessions for Stance Alignment 15 minutes
Hands-on Activity: Analyze Recordings and Deliver Feedback15 minutes

Learn to combine multiple HR data sources into a unified people analytics dashboard. You'll merge Viva Insights, HRIS, and 15Five data to create visualizations that reveal relationships between coaching investment and performance outcomes.

What's included

1 video2 readings1 assignment

Learn to use regression analysis to identify which coaching variables most strongly predict engagement improvements. You'll run regression in Excel or Power BI, interpret outputs to find significant predictors, and present optimization recommendations to HR leadership.

What's included

1 video2 readings3 assignments

1 videoTotal 7 minutes

Run Regression and Prepare HR Briefing7 minutes

2 readingsTotal 13 minutes

Why Regression Reveals What Actually Drives Engagement3 minutes
Regression Analysis for People Analytics10 minutes

3 assignmentsTotal 33 minutes

Graded Quiz: People Analytics in Power BI10 minutes
Hands-on Activity: Analyze Regression and Brief HR18 minutes
Knowledge Check: Analyse Regression for Coaching Optimization5 minutes

Apply your coaching frameworks and engagement analysis skills practically by designing a comprehensive people development plan for a realistic team scenario. You'll integrate GROW coaching, mentor network design, and situational coaching approaches to create a portfolio-ready deliverable that demonstrates your ability to develop talent systematically with data-driven insights.