This course examines how modern digital marketing integrates technology, creativity, and analytics to shape discovery, competition, and customer experience across digital and physical channels. Through a progression from foundational strategy to content, ecosystem integration, and artificial intelligence, the course explores how brands build trust, deliver value, and drive measurable growth in the contemporary digital marketplace.

Digital Marketing: Customer Engagement Strategy

Digital Marketing: Customer Engagement Strategy
This course is part of multiple programs.

Instructor: Nathan Yang
Access provided by PSGR Krishnammal College for Women
142,683 already enrolled
4,828 reviews
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What you'll learn
Understand how digital technologies, data, and consumer behavior jointly shape modern marketing strategy
Learn to design content that is discoverable, shareable, and optimized for both humans and algorithms
Analyze the role of influencers, communities, and creators in building brand authenticity and trust
Examine how artificial intelligence transforms customer experience, personalization, and service delivery
Skills you'll gain
- Data Collection
- MarTech
- Analytics
- Digital Brand Strategy
- Social Media Marketing
- Loyalty Programs
- Marketing Communications
- Customer Engagement
- Digital Marketing
- Cross-Channel Marketing
- Marketing Strategies
- Data Visualization
- Content Marketing
- Consumer Behaviour
- Marketing Strategy and Techniques
- Data Analysis
- Driving engagement
- Digital Media Strategy
- Digital Advertising
Tools you'll learn
Details to know

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There are 4 modules in this course
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Build toward a degree
This course is part of the following degree program(s) offered by University of Illinois Urbana-Champaign. If you are admitted and enroll, your completed coursework may count toward your degree learning and your progress can transfer with you.¹
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Reviewed on Sep 22, 2020
Base content is goodConsider merging this course with the next one i.e Digital Analytics for Marketing Professionals: Marketing Analytics in Practice.Many of the readings and slides are common
Reviewed on Jan 30, 2016
Excellent information and presented in an easy-to-understand format. My only reason for not giving this course five stars was how many examples and details were out of date and not current to today.
Reviewed on Oct 9, 2019
Very interesting. Kevin explains things really well and introduces complex concepts clearly. I learned a lot from the peer review process -- seeing how other students respond to the exercises.
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