Process Improvement and Fix Failures

This course is part of Supplier Performance & Risk Management Specialization

Instructor: LearningMate

Access provided by Interbank

1 module

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

2 hours to complete

Flexible schedule

Learn at your own pace

1 module

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

2 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Apply lessons learned and root-cause analysis to analyze operational errors and prevent future mistakes in procurement processes.

Skills you'll gain

Corrective and Preventive Action (CAPA)
Case Studies
Performance Improvement
Root Cause Analysis
Continuous Improvement Process
Process Analysis
Problem Management
Document Management
Process Improvement
Skills section collapsed. Showing 8 of 9 skills.

Details to know

Shareable certificate

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Assessments

2 assignments¹

AI Graded see disclaimer

Taught in English

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This course is part of the Supplier Performance & Risk Management Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There is 1 module in this course

Turn mistakes into your greatest asset with Process Improvement and Fix Failures. This beginner-level course is designed for professionals in procurement, project management, and operations who want to build a resilient system for learning from experience. You will move beyond quick fixes and learn to identify the real reasons for errors.

Through practical case studies and hands-on activities, you will master the art of creating and using a lessons learned log to capture critical insights. You will learn to apply the powerful 5 Whys technique to conduct a root-cause analysis, ensuring that you solve the underlying problem, not just the symptom. By the end of this course, you will build your own Process Improvement Toolkit, equipping you to drive meaningful change, prevent repeat mistakes, and foster a culture of continuous improvement within your organization.

This module guides learners through the essential practice of turning operational failures into valuable learning opportunities. You will discover why documenting mistakes is critical for organizational growth, learn how to distinguish between minor hiccups and significant incidents, and master the "5 Whys" technique to uncover the true root cause of a problem. By the end of this module, you will have the skills to not only identify what went wrong but to implement changes that prevent the same error from happening again, fostering a culture of continuous improvement.