Microsoft

Microsoft Cloud Support Associate Professional Certificate

Microsoft

Microsoft Cloud Support Associate Professional Certificate

Launch your career as a Cloud Support Associate.

Build job-ready skills for an in-demand career in information technology in as little as 6 months. No prior experience required to get started.

 Microsoft

Instructor: Microsoft

Access provided by Gov Academy - DGE

16,456 already enrolled

Earn a career credential that demonstrates your expertise

from 1,594 reviews of courses in this program

Beginner level

Recommended experience

5 months to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise

from 1,594 reviews of courses in this program

Beginner level

Recommended experience

5 months to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Gain skills to succeed in Information technology and cloud support using Microsoft Azure solutions and services.

  • Apply concepts such as Data Backup, Cloud Computing, and Mobile Device Management to practical IT and cloud support scenarios.

  • Demonstrate a holistic understanding of IT and cloud support, combining hardware, software, networking and compliance concepts in problem-solving.

  • Learn to adapt diagnostic skills to diverse IT and cloud problems and manage Azure resources, including security and cost optimization.

Details to know

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Taught in English

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Prepare for a career in Information Technology

  • Receive professional-level training from Microsoft
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Microsoft

Earn 50% off your Certification Exam (AZ-900)

Professional Certificate - 12 course series

Introduction to Computers

Introduction to Computers

Course 1, 17 hours

What you'll learn

  • Identify key computer components including CPU, memory, storage, and peripherals

  • Explain how operating systems manage processes, memory, and hardware interactions

  • Describe enterprise systems including servers, storage, and computing environments

  • Understand how security, hardware, and software work together in IT systems

Skills you'll gain

Category: Data Storage
Category: Operating Systems
Category: Computer Hardware
Category: System Software
Category: Computer Systems
Category: Servers
Category: Business Software
Category: System Configuration
Category: Cybersecurity
Category: Solution Architecture
Category: Generative AI
Category: Data Loss Prevention
Category: Data Storage Technologies
Category: Data Maintenance
Category: Hardware Architecture
Category: Enterprise Security
Category: Information Technology
Category: OS Process Management
Category: Technical Support and Services
Category: Computer Architecture
 Introduction to Secure Networking

Introduction to Secure Networking

Course 2, 23 hours

What you'll learn

  • Explain networking fundamentals including TCP/IP, OSI models, and IP addressing 

  • Describe network infrastructure, devices, and communication models 

  • Understand network security concepts including firewalls and authentication 

  • Identify cloud networking concepts including Azure services and virtualization

Skills you'll gain

Category: Cloud Computing
Category: Network Security
Category: OSI Models
Category: TCP/IP
Category: Software As A Service
Category: General Networking
Category: Microsoft Azure
Category: Virtualization
Category: Network Protocols
Category: Firewall
Category: Networking Hardware
Category: Virtual Machines
Category: Network Infrastructure
Category: Network Architecture
Category: Computer Networking
Category: Cloud Services
Category: Network Monitoring

What you'll learn

  • Implement secure software configurations and access control practices 

  • Apply hardware security concepts including encryption and physical protection 

  • Describe data storage, compression, and processing techniques

  • Develop effective data backup and recovery strategies

Skills you'll gain

Category: Firewall
Category: Disaster Recovery
Category: Encryption
Category: Computer Hardware
Category: Data Storage
Category: Role-Based Access Control (RBAC)
Category: Information Technology Operations
Category: Hardening
Category: Data Security
Category: Security Management
Category: Data Management
Category: Information Systems Security
Category: Data Storage Technologies
Category: Identity and Access Management
Category: Software Installation
Category: Cybersecurity
Category: System Configuration
Category: Application Security
Category: Security Controls
 Cybersecurity and Privacy

Cybersecurity and Privacy

Course 4, 18 hours

What you'll learn

  • Gain insight into the fundamentals of cybersecurity concepts for ensuring user data privacy.

  • Learn how to secure digital communications, optimize network performance, and understand how VPNs work.

  • Gain knowledge about the diverse landscapes of on-premises computing, cloud services, and server communication.

Skills you'll gain

Category: Network Security
Category: Multi-Factor Authentication
Category: Cloud Computing
Category: Virtual Private Networks (VPN)
Category: Data Security
Category: Server Side
Category: Security Controls
Category: Cyber Security Strategy
Category: Cloud Computing Architecture
Category: Application Security
Category: Technical Support and Services
Category: Cybersecurity
Category: Cyber Security Policies
Category: Desktop Support
Category: Authentications
Category: Servers
Category: Information Privacy
Category: Network Performance Management
Category: Remote Access Systems
Category: Information Systems Security
The Microsoft 365 Ecosystem

The Microsoft 365 Ecosystem

Course 5, 17 hours

What you'll learn

  • Gain insight into the components and services within Microsoft 365, such as Office applications, collaboration tools, and cloud-based services.

  • Understand the integration between Microsoft 365 applications and their pivotal role in enhancing business productivity and security.

  • Learn about the automation tools available within Microsoft 365 and how to leverage them to streamline workflows and improve overall efficiency.

Skills you'll gain

Category: Microsoft Teams
Category: Microsoft Outlook
Category: Microsoft Excel
Category: Microsoft Word
Category: Microsoft 365
Category: Data Security
Category: Microsoft Office
Category: Endpoint Security
Category: Microsoft PowerPoint
Category: Productivity Software
Category: Collaborative Software
Category: Business Process Automation
Category: Security Controls
Category: Automation
Category: Cloud Applications
Technical Diagnostics and Troubleshooting Techniques

Technical Diagnostics and Troubleshooting Techniques

Course 6, 21 hours

What you'll learn

  • Gain insight into troubleshooting approaches for both hardware and software issues across various operating systems

  • Learn to apply a systematic approach to diagnose technical issues across different hardware and software environments

  • Master diagnostic tools for efficient problem-solving in system maintenance, upgrades, network connectivity, software setup, and security

Skills you'll gain

Category: Network Troubleshooting
Category: Hardware Troubleshooting
Category: Network Monitoring
Category: Microsoft Windows
Category: Generative AI
Category: Technical Communication
Category: Mac OS
Category: System Support
Category: Operating Systems
Category: Problem Management
Category: Issue Tracking
Category: Performance Tuning
Category: Technical Support
Category: Desktop Support
Category: Unix
Category: Debugging
Category: Help Desk Support
Cloud Computing Essentials with Azure Management

Cloud Computing Essentials with Azure Management

Course 7, 19 hours

What you'll learn

  • Gain an understanding of the basics and benefits of cloud computing.

  • Describe various cloud computing models and their practical applications.

  • Discuss core Azure services, their features, applications, and advanced capabilities.

Skills you'll gain

Category: Microsoft Azure
Category: Cloud Computing
Category: Cloud Management
Category: Infrastructure as Code (IaC)
Category: Cloud Security
Category: Cloud Services
Category: Cloud Deployment
Category: System Monitoring
Category: Cloud Computing Architecture
Category: Scalability
Category: Cloud Solutions
Category: Infrastructure As A Service (IaaS)
Azure Cloud Services

Azure Cloud Services

Course 8, 19 hours

What you'll learn

  • Gain insight into Azure Compute, covering Virtual Machines, App Service, and Azure Kubernetes Service (AKS).

  • Explore Azure Networking, including Virtual Networks, Load Balancing, and Routes.

  • Gain Azure Security knowledge encompassing Identity and Access Management (IAM), Virtual Network Security Groups (NSGs), and Microsoft Sentinel.

Skills you'll gain

Category: Network Security
Category: Cloud Security
Category: Microsoft Azure
Category: Virtual Networking
Category: Scalability
Category: Network Routing
Category: Load Balancing
Category: Security Information and Event Management (SIEM)
Category: Cloud Services
Category: Cloud Infrastructure
Category: Infrastructure Security
Category: Identity and Access Management
Category: Cloud Platforms
Category: Cloud Solutions
Category: Virtual Machines
Category: Cloud Computing
Category: Cloud Deployment
Category: Kubernetes
Category: Operating System Administration
 Azure Identity and Networking Essentials

Azure Identity and Networking Essentials

Course 9, 22 hours

What you'll learn

  • Gain insight into Microsoft Entra ID and its function within Azure.

  • Learn efficient troubleshooting techniques for Microsoft Entra ID-related issues.

  • Implement identity and access management (IAM) strategies in Azure, including practical implementation insights.

Skills you'll gain

Category: Virtual Networking
Category: Azure Active Directory
Category: Network Security
Category: Virtual Machines
Category: Identity and Access Management
Category: Windows PowerShell
Category: Command-Line Interface
Category: Hybrid Cloud Computing
Category: Infrastructure as Code (IaC)
Category: Microsoft Azure
Azure Network Configuration

Azure Network Configuration

Course 10, 18 hours

What you'll learn

  • Gain insight into configuring load balancers in Azure to achieve optimal resource distribution.

  • Learn to implement and manage various types of Azure Storage accounts effectively.

  • Acquire skills in configuring virtual machines to align with specific workload requirements and troubleshooting virtual network issues efficiently.

Skills you'll gain

Category: Network Security
Category: Load Balancing
Category: Data Storage
Category: Cloud Storage
Category: Data Security
Category: Cloud Security
Category: Virtual Networking
Category: Virtual Machines
Category: System Configuration
Category: Cloud Management
Category: Network Troubleshooting
Category: Performance Tuning
Category: Microsoft Azure
Category: Network Planning And Design
Azure Monitoring and Analytics Fundamentals

Azure Monitoring and Analytics Fundamentals

Course 11, 17 hours

What you'll learn

  • Gain insight into the key features of Azure Monitor and its role in resource management.

  • Learn to configure basic monitoring in Azure to ensure proactive resource management.

  • Acquire skills in setting up and managing alerts based on diverse conditions and thresholds, facilitating timely responses to critical situations.

Skills you'll gain

Category: Query Languages
Category: Microsoft Azure
Category: Dashboard Creation
Category: Event Monitoring
Category: Virtual Machines
Category: Resource Management
Category: Continuous Monitoring
Category: Cloud Management
Category: System Monitoring
Category: Network Monitoring
Azure Backup, Security, and Compliance Administration

Azure Backup, Security, and Compliance Administration

Course 12, 24 hours

What you'll learn

  • Gain insight into implementing effective backup strategies for files, folders, and virtual machines in Azure.

  • Learn to manage automatic updates and patches.

  • Learn to implement and enforce compliance policies in Azure cloud environments, including monitoring and auditing Azure resources for compliance.

Skills you'll gain

Category: Cloud Security
Category: Disaster Recovery
Category: Patch Management
Category: Microsoft Azure
Category: Generative AI
Category: Microsoft Copilot
Category: Cloud Storage
Category: File Management
Category: Cloud Management
Category: System Monitoring
Category: Cyber Security Policies
Category: Virtual Machines
Category: Systems Administration
Category: Virtualization and Virtual Machines

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Instructor

 Microsoft
288 Courses2,510,457 learners

Offered by

Microsoft

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