By the end of this project, you will create and execute a customer satisfaction survey using Google Forms, and then analyze the form responses. Creating your survey will depend on what your company wants to analyze. Are customers satisfied with the products offered? Or, are customers satisfied with the services offered? You have the option of deciding the specifics of the survey based on your company’s needs. In this course, you will create a survey to determine if customers are satisfied with the services of an appliance repair company. Once you have created and collected your survey responses, you will analyze the results using graphs provided by the Google form. Graphs are a great visual tool that allows you to quickly see different trends occurring within your business, instead of having to shuffle through pages of a report. In this project, your graph will visually show you customer satisfaction ratings. Creating a survey gives you the ability to review customer feedback, and allows you to more accurately adjust your business practices to fit the needs of your customers. Doing so will help your company improve products and/or services for increased customer satisfaction, and in the long run, increase your business’s bottom line. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
JJ
This course or project is very practical and doable. I can easily learn the steps on how to create survey form for free. Thank you for the opportunity given to me to join this course for free.
AS
i am so happy i am improve a business performance and i am create a google form only first time complete this course
PA
Everything was belaboured by the coach. I am truly grateful to you ma'am. Thank you so much for being such a great coach. I learned a lot in this course. Thank You
KN
Course is very useful and Instructor is very caring.My best wishes to My instructor.
SM
This is a simple and straightforward course for a beginner. The instructor explains everything clearly. Suitable for people absolutely new to Google Forms.
LP
I've filled up several Google Forms before and have always wondered how it's done. Now I know.
ZP
this course helped me gain my very first certificate in coursera!! soo amazing and really helpful!
JL
You must try this.. this is very usefull to get the profile of your customers
JD
Great Course, very informative and organized. Recommended if you want to learn how to create google forms at a quick pace.
AB
This guided project is well outlined. It is easy to understand and follow. Through this project, I was able to learn a new skill in creating viable survey forms to be used in my current profession.
GA
Course content was up to the mark with good explanation of features..
MA
This course has really enlightened me on how to use Google forms. Thanks allot to instructor
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This course is really very good and it is to the point and I recommend all the beginners who are curios and excited to learn how to create a google form in an easy way should definitely take this course.
This guided project is well outlined. It is easy to understand and follow. Through this project, I was able to learn a new skill in creating viable survey forms to be used in my current profession.
I would absolutely recommend this course to anyone who is completely new to Google Forms. The instructor spoke and provided directions in a clear and concise manner, and as a result, the Guided Project was very easy to follow.
Useful knowledge and explained in a simple manner that can be easily understandable. The instruction method used to do the project is also innovative as we will be able to practice it along with the instructor.
This course or project is very practical and doable. I can easily learn the steps on how to create survey form for free. Thank you for the opportunity given to me to join this course for free.
This is a good beginner course on creating a google survey for customer feedback. This saves time having to figure out all the functions and how-tos yourself. I recommend this project.
Everything was belaboured by the coach. I am truly grateful to you ma'am. Thank you so much for being such a great coach. I learned a lot in this course. Thank You
Great Course, very informative and organized. Recommended if you want to learn how to create google forms at a quick pace.
this course helped me gain my very first certificate in coursera!! soo amazing and really helpful!
I've filled up several Google Forms before and have always wondered how it's done. Now I know.
This course has really enlightened me on how to use Google forms. Thanks allot to instructor
Course is very useful and Instructor is very caring.My best wishes to My instructor.
You must try this.. this is very usefull to get the profile of your customers
wonderful, crisp,to the point.....future game changer course , thanks...
This course very efficiently taught me on how to create a google form.
Course content was up to the mark with good explanation of features..
Very good tutorial for a very short time. Thank you Coursera!
I'II give 5/5 because , this is very beneficial course for me
It helps me fine tune my skills in creating google forms.
breathtaking course. i enjoyed learning in the course