Coursera

Technology & Software Sales Fundamentals Specialization

Coursera

Technology & Software Sales Fundamentals Specialization

Build Skills in Tech and Software Sales. Learn to sell technology products, manage accounts, and leverage AI for client engagement.

Fatimata Hane
Starweaver
Karlis Zars

Instructors: Fatimata Hane

Access provided by Masterflex LLC, Part of Avantor

Get in-depth knowledge of a subject
Intermediate level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject
Intermediate level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Apply fundamental and consultative selling techniques to engage prospects, overcome objections, and close technology sales.

  • Develop strategic account and territory management plans using market analysis and CRM tools.

  • Leverage generative AI and predictive analytics to personalize client engagement and automate sales workflows.

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English
Recently updated!

January 2026

See how employees at top companies are mastering in-demand skills

 logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Advance your subject-matter expertise

  • Learn in-demand skills from university and industry experts
  • Master a subject or tool with hands-on projects
  • Develop a deep understanding of key concepts
  • Earn a career certificate from Coursera

Specialization - 6 course series

What you'll learn

  • Analyze the sales process and its alignment with the buyer's journey.

  • Demonstrate effective cold calling techniques using social media, telephone, and email.

  • Apply listening and questioning skills to discover customer needs and build rapport.

  • Master strategies for overcoming objections and maintaining momentum in sales conversations.

Skills you'll gain

Category: Overcoming Objections
Category: Selling Techniques
Category: Closing (Sales)
Category: Sales Process
Category: Sales Prospecting
Category: Customer Engagement
Category: Active Listening
Category: Sales
Category: Customer Relationship Building
Category: Cold Calling
Category: Communication Strategies
Category: Telephone Skills
Category: Sales Presentation
Category: Lead Generation
 Introduction to Tech Sales

Introduction to Tech Sales

Course 2 3 hours

What you'll learn

  • Master the fundamentals of calculating and articulating the return on investment (ROI) for technology products.

  • Learn to collaborate with customers to create tailored, mutually beneficial solutions.

  • Develop strategies to build and maintain customer relationships based on value rather than price.

  • Become adept at shifting sales conversations from price to the value proposition of technology products.

Skills you'll gain

Category: Value Propositions
Category: Return On Investment
Category: B2B Sales
Category: Customer Relationship Building
Category: Customer Analysis
Category: Stakeholder Engagement
Category: Solution Selling
Category: Consultative Approaches
Category: Sales Process
Category: Technical Sales
Category: Sales Presentation
Software Sales

Software Sales

Course 3 2 hours

What you'll learn

  • Explain the fundamentals of the software market.

  • Develop and implement effective sales strategies.

  • Demonstrate essential sales techniques and establish lasting customer relationships.

Skills you'll gain

Category: Technical Sales
Category: Sales Presentation
Category: Sales
Category: Market Analysis
Category: Company, Product, and Service Knowledge
Category: Selling Techniques
Category: Customer Relationship Management
Category: Market Opportunities
Category: Market Dynamics
Category: Sales Strategy
Category: Sales Process
Category: Competitive Analysis
Category: Customer Insights
Category: Customer Relationship Building

What you'll learn

  • Gain the ability to analyze market data and geographic information to segment territories strategically.

  • Develop skills in applying advanced sales methodologies, specifically in B2B environments.

  • Learn to conduct thorough assessments of client needs through direct interaction, observation, and the use of analytical tools.

  • Acquire proficiency in using modern CRM software and analytics platforms.

Skills you'll gain

Category: Consultative Selling
Category: Customer Relationship Management
Category: Sales Strategy
Category: Sales Territory Management
Category: Market Research
Category: Negotiation
Category: Sales Training
Category: Regional Sales
Category: Sales Process
Category: Sales
Category: Market Analysis
Category: Sales Management
Category: Selling Techniques
Category: B2B Sales
Category: Competitive Intelligence

What you'll learn

Skills you'll gain

Category: Data-Driven Decision-Making
Category: Relationship Management
Category: Account Strategy
Category: Needs Assessment
Category: Milestones (Project Management)
Category: Drive Engagement
Category: Customer Relationship Building
Category: Customer Success Management
Category: Goal Setting
Category: Account Management
Category: Customer Engagement
Category: Expectation Management
Category: Growth Strategies
Category: Customer Relationship Management

What you'll learn

  • Explore the foundational concepts of GenAI and evaluate its role in transforming client engagement for account managers.

  • Apply GenAI for personalized client communication and assess its effectiveness across channels.

  • Assess GenAI’s impact on client insights and develop strategies for stronger relationships using predictive analytics.

  • Develop scalable GenAI personalization strategies and assess automation for optimized, consistent client engagement.

Skills you'll gain

Category: Business Process Automation
Category: AI Personalization
Category: Scalability
Category: Customer Insights
Category: Email Automation
Category: Customer Engagement
Category: Customer Communications Management
Category: Prompt Engineering
Category: Automation
Category: Communication
Category: Generative AI
Category: Predictive Analytics
Category: Responsible AI
Category: Account Management
Category: Customer Relationship Management (CRM) Software
Category: Analytics

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructors

Fatimata Hane
Coursera
1 Course 10,322 learners
Starweaver
Coursera
538 Courses 981,498 learners
Karlis Zars
33 Courses 56,459 learners

Offered by

Coursera

Why people choose Coursera for their career

Felipe M.

Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."