Cross-Cultural Communication and Management

This course is part of Management of Multinational and Cross-Cultural Teams Specialization

Instructors: Daniel Student

Access provided by Seminole State College

5,995 already enrolled

4 modules

Gain insight into a topic and learn the fundamentals.

51 reviews

Intermediate level

Recommended experience

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

51 reviews

Intermediate level

Recommended experience

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

What you'll learn

Recognize your communication style and understand the role culture plays in communication, co-create a new team "language" through collaboration.

Skills you'll gain

Details to know

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Assessments

6 assignments

Taught in English

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This course is part of the Management of Multinational and Cross-Cultural Teams Specialization

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There are 4 modules in this course

Communication is much more than the words you say. And cultural communication is much more than just the language you speak. What you say is never interpreted exactly as you meant it and what you hear is never what was meant by what was said. When you mix in the differences of how different cultures draw lines between social interactions and work interactions, give and receive feedback, and engage in and resolve conflict, the barrier to understanding can feel impossible to overcome. You will learn how to recognize your own communication style and how it is being perceived in ways you never intended. From there, we will explore how to successfully integrate multiple cultural norms into your communications and to create a brand new language unique to your team. Before you know it, on the strength of your multinational cultures, your team will be the model to which less diverse teams aspire. We can’t wait to communicate with you!

In this module you will be able to compare and contrast different forms of communication and examine one's own communication style. You'll be able to practice explaining a need to others through multiple forms of communication and be able to identify how communication shows up in a team environment. You will also be able to define interpersonal gap and use strategies to minimize the distance.

What's included

7 videos9 readings2 assignments9 discussion prompts

7 videos Total 43 minutes

Course Introduction 7 minutes
Module Introduction 3 minutes
Non-Verbal Communication 8 minutes
Listening As a Skill 6 minutes
Active Listening 5 minutes
A Framework: Interpersonal Gap 7 minutes
Module Summary 7 minutes

9 readings Total 50 minutes

A Note From UC Davis 10 minutes
Professional Panelist: Anneli Adams 5 minutes
Professional Panelist: Manisha Gupta 5 minutes
Professional Panelist: Donald James 5 minutes
Professional Panelist: Maheedharan Thiagarajan 5 minutes
Professional Panelist: Pankaj Mehta 5 minutes
Professional Panelist: Renato Junqueira Santos Pereira 5 minutes
Professional Panelist: Karine Salanon 5 minutes
Professional Panelist: Yu-Chao (Justin) Wang 5 minutes

2 assignments Total 60 minutes

Non-Verbal Communication Practice Quiz (Ungraded) 30 minutes
Module 1 Quiz 30 minutes

9 discussion prompts Total 155 minutes

Learning Goals 10 minutes
Defining Communication 10 minutes
Important Types of Non-Verbal Communication 20 minutes
Partner Exercise 30 minutes
Partner Exercise, Take 2 30 minutes
Talking To An Alien 15 minutes
Partner Exercise 20 minutes
Talking To An Alien, Take 2 15 minutes
Reflection 5 minutes

In this module, you will be able to define the larger idea of "language" beyond words and be able to recognize how cultural communications changes in various settings. You will be able to analyze how context in culture can vary communications styles. You will also be able to examine how formal and informal communication will differ within a culture.

What's included

4 videos1 reading2 assignments4 discussion prompts

4 videos Total 34 minutes

Module Introduction 7 minutes
The "Language" of Culture 9 minutes
Differences In Communication 10 minutes
Formal vs. Informal 9 minutes

1 reading Total 10 minutes

Cross-Cultural Awareness 10 minutes

2 assignments Total 60 minutes

Formal and Informal Culture 30 minutes
Module 2 Quiz 30 minutes

4 discussion prompts Total 50 minutes

Sharing Your Reflection 10 minutes
Examples of Cultural Differences In Communication 20 minutes
Low and High Context 10 minutes
Formal or Informal? 10 minutes

In this module, you will be able to examine the challenges that culture might play in communication within your team, including concepts of social and work time. You will be able to assess where culture is connected in communication-based conflicts and apply strategies to create a consistent communication and feedback in the team to minimize cultural conflict. You will use strategies to resolve conflict within the team and use the awareness wheel tool to showcase effective communication on a team.

What's included

5 videos1 assignment7 discussion prompts

5 videos Total 27 minutes

Module Introduction 3 minutes
The Awareness Wheel 7 minutes
Awareness Wheel Activity 2 minutes
Communication That Negotiates Conflict 10 minutes
Confrontation and Culture 5 minutes

1 assignment Total 20 minutes

Module 3 Quiz 20 minutes

7 discussion prompts Total 105 minutes

Story Time 15 minutes
The Awareness Wheel 10 minutes
Direct/Indirect Feedback Scale 10 minutes
Translation 20 minutes
Creating A New Dialogue 20 minutes
Confrontation 10 minutes
Resolving Conflict With Trust 20 minutes

In this module, you will be able to apply various techniques that include all the cultural norms of your team and apply code mixing when working with individuals. You will be able to find common ground through shared experience, humor about cultural differences, and create interest in learning about each other. You will be able to define and use strategies to create your team norms and obtain buy-in. You will be able to write down your grammatical syntax that is unique to your team and also be able to identify that change is constant, so you will need to be able to create a plan that is iterative with your team norms.