In this module, you will learn about the various aspects of healthcare outcomes and how you can choose the relevant and important ones. You will be introduced to the different types of measurements, the challenges of outcome measurement, and the importance of Patient-Reported Outcomes Measurements (PROMs). You will also learn about analyzing data, interpreting the results, and the challenges involved in collecting the data and using it to implement plans. 

In this module, you will learn how to define quality of care, explain the components of evaluating physicians and discuss how formal performance measures, as well as surveys, are tracked and reported. The content covered in this module will provide a better understanding of the relationship between using business analytics to guide and influence both process and change management.

In this module you will learn about physician burnout and its effects on patient care, the importance of the peer review panel process to ensuring quality care delivery, the characteristics and sustainability of high reliability organizations, and the role of business analytics to identify errors in high reliability organizations.