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  • Status: Free Trial

    Skills you'll gain: Customer experience improvement, Workflow Management, Process Design, Customer Service, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication

  • Status: New
    Status: Preview

    Skills you'll gain: Responsible AI, Retrieval-Augmented Generation, Generative AI, Generative AI Agents, Microsoft Copilot, Generative Model Architectures, Microsoft Azure, OpenAI API, Fine-tuning, Model Optimization, Prompt Engineering, AI Security, OpenAI, Model Deployment, Microsoft Power Platform, LLM Application, AI Integrations

  • Status: Free Trial

    Skills you'll gain: Prompt Engineering, Prompt Patterns, Generative AI Agents, Prompt Engineering Tools, Generative AI, ChatGPT, Self Service Technologies, Customer Service, AI Personalization, Content Performance Analysis, Customer Support, Customer Communications Management, Customer Inquiries, AI Workflows, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Knowledge Transfer, Customer Relationship Management

  • Status: Free Trial

    Skills you'll gain: Prompt Engineering, Prompt Patterns, AI Product Strategy, ChatGPT, Generative AI, Commercialization, Product Management, AI Enablement, Google Gemini, Product Lifecycle Management, Stakeholder Communications, Technical Product Management, LLM Application, Prompt Engineering Tools, AI literacy, Customer experience improvement, Team Building, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML), Creativity

  • Status: Free Trial

    Skills you'll gain: Prompt Engineering, Process Modeling, Prompt Patterns, Generative AI, Business Workflow Analysis, Systems Analysis, AI Workflows, AI literacy, Process Optimization, Miro AI, Process Mapping, Systems Architecture, Solution Architecture, Software Architecture, Systems Thinking, Responsible AI, Machine Learning, Project Documentation, Stakeholder Communications, Technical Consulting

  • Status: Free Trial

    Skills you'll gain: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Generative AI Agents, Standard Operating Procedure, Customer Support, AI literacy, Customer Service, Procedure Development, Customer Analysis, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML), AI Integrations, Customer experience improvement, Customer Insights, Business Process Automation, Augmented and Virtual Reality (AR/VR), User Feedback, Machine Learning

What brings you to Coursera today?

  • Status: New
    Status: Free Trial

    Skills you'll gain: Retrieval-Augmented Generation, Prompt Engineering, Generative AI, Responsible AI, Fine-tuning, Agentic Workflows, AI Workflows, Generative Model Architectures, AI Security, Generative AI Agents, AI Orchestration, Data Ethics, ChatGPT, Artificial Intelligence and Machine Learning (AI/ML), Agentic systems, Microsoft Azure, Artificial Intelligence, Deep Learning, Artificial Neural Networks, Machine Learning

  • Status: New
    Status: Free Trial

    Skills you'll gain: Generative AI, Data Analysis, Model Training, Data-Driven Marketing, Data Wrangling, Customer Relationship Management (CRM) Software, Predictive Analytics, Machine Learning Algorithms, Machine Learning, Data Science, Data Processing

  • Status: New
    Status: Free Trial

    Skills you'll gain: Prompt Engineering, Business Leadership, Dashboard Creation, Strategic Leadership, Prompt Engineering Tools, Project Management, Generative AI Agents, AI powered creativity, ChatGPT, Generative AI, Email Marketing, Digital Marketing, Leadership and Management, Artificial Intelligence and Machine Learning (AI/ML), Deepseek, Artificial Intelligence, Initiative and Leadership, Responsible AI, Business, Business Operations

  • Status: Free Trial

    Skills you'll gain: Prompt Engineering, Miro AI, Prompt Patterns, Generative AI Agents, Prompt Engineering Tools, Responsible AI, AI Product Strategy, No-Code Development, Generative AI, Workflow Management, Email Automation, Process Design, ChatGPT, Customer Analysis, Content Performance Analysis, Customer Data Management, Customer Inquiries, Customer and Client Support, AI Workflows, Emotional Intelligence

  • Status: Free Trial

    Skills you'll gain: LangChain, Large Language Modeling, LLM Application, Generative AI, Retrieval-Augmented Generation, Vector Databases, Generative Model Architectures, Oracle Cloud, Embeddings

  • Status: Free Trial

    Skills you'll gain: Miro AI, Customer Engagement, Responsible AI, AI Product Strategy, No-Code Development, Customer experience improvement, Email Automation, Customer Service, Customer Analysis, Automation, Generative AI, Customer Data Management, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Support, Workflow Management, Artificial Intelligence, Customer and Client Support, Agentic systems, Ethical Standards And Conduct