Skills you'll gain: AI literacy, Retrieval-Augmented Generation, AI powered creativity, Vibe coding, Problem Solving, AI Enablement, Prompt Engineering Tools, AI Personalization, Multimodal Prompts, Productivity Software, Generative AI, Communication Strategies, Responsible AI, Business Communication, Productivity, Project Planning, Planning, Business Planning, Project Management, Business

Skills you'll gain: Hardware Troubleshooting, Generative AI, Virtual Networking, Microsoft Azure, Hybrid Cloud Computing, Authorization (Computing), Generative Model Architectures, Enterprise Application Management, Load Balancing, Collaborative Software, Cloud Services, Cloud Solutions, Microsoft Power Automate/Flow, Microsoft Teams, Cloud Deployment, Dashboard Creation, Hardening, Cloud Computing, Network Protocols, Security Controls

Skills you'll gain: Responsible AI, AI Enablement, Decision Intelligence, AI Product Strategy, Data Strategy, Data-Driven Decision-Making, Strategic Decision-Making, Digital Transformation, Data Management, Technology Strategies, Strategic Leadership, Strategic Thinking, Business Transformation, Business Strategy, Cloud Services, Project Management, Data Governance, Artificial Intelligence, Business, Business Process Improvement

Skills you'll gain: Mediation, Customer Complaint Resolution, Root Cause Analysis, Customer Relationship Management, Customer Engagement, Customer Relationship Management (CRM) Software, Power BI, Conflict Management, Customer Insights, Discussion Facilitation, Customer Retention, Customer Analysis, Customer Relationship Building, Dashboard Creation, Relationship Management, AI Personalization, Customer experience improvement, Customer Communications Management, Customer Service, Solution Design

Skills you'll gain: ServiceNow, Service Level, Systems Administration, User Accounts, Service Management, User Provisioning, Database Application, Security Controls, Business Process Automation, Enterprise Application Management, Email Automation, Role-Based Access Control (RBAC), System Configuration, Identity and Access Management, Information Management, Data Security, Automation, Content Management, Scripting

Skills you'll gain: ServiceNow, AI Workflows, Workflow Management, IT Service Management, Process Design, Digital Transformation, AI Enablement, Business Process Automation, Automation, Self Service Technologies, Artificial Intelligence, Service Management, Technical Support and Services, Service Improvement, Operational Efficiency, Incident Management, Event Monitoring, Change Management, Performance Analysis

Skills you'll gain: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Configuration Management, IT Management, IT Automation, Change Requests, Automation, Problem Solving, Data Integration, Design, Order Fulfillment

Skills you'll gain: Cloud-Native Computing, Software-Defined Networking, Cloud Deployment, Virtual Networking, Cloud Infrastructure, Network Infrastructure, Application Deployment, Network Architecture, Cloud Computing Architecture, Cloud Technologies, Containerization, Business Transformation, Digital Transformation, Cloud Platforms, Kubernetes, Network Performance Management, Cloud Solutions, Network Planning And Design, Computing Platforms, Microservices

Skills you'll gain: Amazon Bedrock, AWS Identity and Access Management (IAM), Identity and Access Management, Retrieval-Augmented Generation, Large Language Modeling, Responsible AI, Cloud Computing Architecture, Generative Model Architectures, Cloud Solutions, Generative AI, Amazon Web Services, Cloud Computing, Cloud Services, Cloud Technologies, Generative AI Agents, AWS CloudFormation, AI Security, Agentic Workflows, Governance, Amazon CloudWatch

Skills you'll gain: GitHub Copilot, Responsible AI, Cloud Development, Microsoft Azure, Anomaly Detection, Image Analysis, Prompt Engineering, Prompt Patterns, Cloud Applications, Software Development, Text Mining, Unsupervised Learning, Cloud Deployment, Natural Language Processing, Data Store, Cloud Hosting, Data Storage, Computer Vision, Cloud Computing, Machine Learning

Skills you'll gain: Productivity Software, Administrative Support, Sales Process, Personalized Campaigns, Customer Service, Client Services, AI Personalization, Customer experience improvement, Sales Training, Sales, Customer Relationship Building, Verbal Communication Skills, Process Mapping, Account Management, Sales Development, Oral Expression, Microsoft Copilot, Customer Engagement, File Management, Personalized Service

Skills you'll gain: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Generative AI Agents, Standard Operating Procedure, Customer Support, AI literacy, Product Support, Customer Service, Procedure Development, Customer Analysis, LLM Application, Responsible AI, AI Workflows, Artificial Intelligence and Machine Learning (AI/ML), AI Integrations, Augmented and Virtual Reality (AR/VR), Model Evaluation, Machine Learning