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  • Skills you'll gain: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI

  • Skills you'll gain: CrewAI, Prompt Engineering, Anthropic Claude, Email Automation, Generative AI, ChatGPT, AI Orchestration, AI Workflows, Responsible AI, AI Product Strategy, Agentic Workflows, Automation, AI Enablement, Workflow Management, Report Writing, Productivity, Innovation, Operational Efficiency, Performance Reporting, Customer Support

  • Skills you'll gain: Google Docs, Gmail, Google Sheets, Google Workspace, Presentations, Calendar Management, File Management, Spreadsheet Software, Productivity Software, Email Security, Email Automation, Collaborative Software, Excel Formulas, Data Visualization, Data Validation, Document Management, Setting Appointments, Meeting Facilitation, Sales Presentations, Version Control

  • Vanderbilt University

    Skills you'll gain: Prompt Engineering, ChatGPT, Prompt Patterns, LLM Application, AI literacy, AI Enablement, AI powered creativity, Artificial Intelligence, Large Language Modeling

  • Skills you'll gain: LangGraph, Generative AI Agents, AI Orchestration, LangChain, Agentic systems, AI Workflows, LLM Application, Agentic Workflows, OpenAI API, OpenAI, Large Language Modeling, Tool Calling, Retrieval-Augmented Generation, Artificial Intelligence, AI Integrations, Generative AI, Development Environment, Microsoft Azure, AI literacy, Microsoft Development Tools

  • Skills you'll gain: Infrastructure Architecture, Cloud Computing, Cloud Solutions, Cloud Hosting, Cost Reduction, Cost Management, Network Architecture, Database Management, Authorization (Computing), Operational Databases, Network Planning And Design, Load Balancing, Virtual Private Networks (VPN), Technical Support, Resource Management, Customer Support, Configuration Management

What brings you to Coursera today?

  • Skills you'll gain: Gmail, Google Docs, Google Sheets, Google Workspace, Calendar Management, Spreadsheet Software, Presentations, File Management, Setting Appointments, Version Control, Productivity Software, Document Management, Sales Presentations, Email Security, Meeting Facilitation, Data Visualization, Email Automation, Event Management, Cloud Storage, Collaborative Software

  • Skills you'll gain: Prompt Engineering, Customer Retention, Customer Acquisition Management, Customer experience improvement, Responsible AI, Customer Service, Customer experience strategy (CX), Customer Success Management, Customer Engagement, Generative AI, Customer Support, Customer Analysis, AI Personalization, ChatGPT, Anthropic Claude, Artificial Intelligence, Business Process Automation, Data-Driven Decision-Making, Automation, Predictive Analytics

  • Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis

  • Skills you'll gain: Google Gemini, Gemini, AI Security, Cloud Deployment, Google Cloud Platform, Kubernetes, Big Data, Software Development Life Cycle, Systems Development Life Cycle, Devops Tools, Cloud Development, Cloud Security, Development Testing, Virtual Networking, Application Deployment, Marketing Analytics, DevOps, Generative AI, Application Development, Security Engineering

  • Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Customer Support, Data Entry, Selling Techniques, Customer Relationship Building, Collaboration, Upselling, Teamwork, Customer Complaint Resolution, Communication, Time Management

  • Skills you'll gain: Django (Web Framework), Restful API, AI Personalization, Payment Processing, Content Management Systems, Blogs, API Design, Application Deployment, Order Management, Content Management, Payment Systems, Payment Processing and Collection, Learning Management Systems, User Accounts, Data Sharing, Web Applications, Web Frameworks, Python Programming, Ajax, Javascript