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  • Skills you'll gain: Procurement, Order Management, Inventory Management, Supply Chain Management, Supply Chain, Order Delivery, Inventory Control, Production Planning, Contract Management, Supply Management, Sustainability Reporting, Supplier Performance Management, Sustainable Systems, Sustainability Standards, Vendor Contracts, Environmental Social And Corporate Governance (ESG), Logistics, Risk Management, Negotiation, Billing & Invoicing

  • Skills you'll gain: Microsoft Azure, Cloud Management, Cloud Computing, Dashboard Creation, Identity and Access Management, Cloud Computing Architecture, Cloud Solutions, Virtual Networking, Cloud Infrastructure, Cloud Platforms, System Monitoring, Cloud Services, Infrastructure As A Service (IaaS), Public Cloud, Cloud Deployment, Kubernetes, Infrastructure as Code (IaC), Data Governance, Load Balancing, Scalability

  • Skills you'll gain: ServiceNow, Help Desk Support, Triage, IT Service Management, Desktop Support, Service Management, Technical Support and Services, Technical Communication, Technical Documentation, Service Level, Health Informatics, Network Troubleshooting, Technical Writing, Technical Support, Information Technology, Issue Tracking, Epic EMR, End User Training and Support, Microsoft Azure, Public Health

  • Skills you'll gain: Plant Operations and Management, Water Quality, Pump Stations, Energy and Utilities, Thermal Management, Mechanical Engineering, Chemical Engineering, Process Control, Process Engineering, Water Resource Management, Analytical Chemistry, Environmental Engineering, Water Resources, Equipment Design, Reliability

  • Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis

  • Skills you'll gain: Prompt Engineering, Prompt Engineering Tools, Prompt Patterns, Responsible AI, Operational Efficiency, Natural Language Processing, AI literacy, Multimodal Prompts, Workflow Management, Data Ethics, Customer Service, AI Enablement, ChatGPT, Generative AI, Customer and Client Support, Artificial Intelligence, Communication, Business Communication, Productivity, Problem Solving

What brings you to Coursera today?

  • Skills you'll gain: Role-Based Access Control (RBAC), Azure Active Directory, Microsoft Azure, Virtual Networking, Active Directory, Load Balancing, Cloud Management, Virtual Machines, Kubernetes, Network Monitoring, Authorization (Computing), Identity and Access Management, User Provisioning, Network Troubleshooting, Virtualization and Virtual Machines, Containerization, Network Planning And Design, Cloud Storage, Cloud Computing, Cloud-Native Computing

  • Skills you'll gain: Microsoft Azure, Azure Active Directory, Virtual Machines, Virtual Private Networks (VPN), Cloud Computing, Disaster Recovery, Azure DevOps, Containerization, Cloud Infrastructure, Cloud Storage, IT Management, Scalability, Role-Based Access Control (RBAC), Data Management, User Accounts, Identity and Access Management, Authorization (Computing), Network Security, Continuous Monitoring, System Configuration

  • Amazon Web Services

    Skills you'll gain: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, Identity and Access Management, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Customer Relationship Building, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, IT Automation, Cloud Computing, Technical Support and Services, Web Applications, Information Technology, Customer Service, Software Development

  • Skills you'll gain: Mediation, Customer Complaint Resolution, Root Cause Analysis, Customer Relationship Management, Customer Engagement, Customer Relationship Management (CRM) Software, Power BI, Conflict Management, Customer Insights, Discussion Facilitation, Customer Retention, Constructive Feedback, Customer Analysis, Customer Relationship Building, Dashboard Creation, Service Level, Service Level Agreement, Storytelling, Customer Service, Responsible AI

  • Skills you'll gain: Hardware Troubleshooting, Generative AI, Microsoft Azure, Hybrid Cloud Computing, Generative Model Architectures, Authorization (Computing), Enterprise Application Management, Load Balancing, Collaborative Software, Cloud Services, Cloud Solutions, Computer Networking, Microsoft Power Automate/Flow, General Networking, Microsoft Teams, Dashboard Creation, Cloud Computing, IT Automation, Security Controls, Network Protocols

  • Skills you'll gain: Systems Architecture, Systems Design, Mechanical Design, Control Systems, Technical Design, Electrical Systems, Human Factors, Structural Analysis, Electric Power Systems, Concept Of Operations, System Configuration