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  • Skills you'll gain: Customer experience improvement, Customer experience strategy (CX), Service Design, Change Management, Social Media Analytics, Organizational Change, Hospitality Management, Content Creation, Hospitality Services, Design Thinking, Social Media Marketing, Brand Marketing, Service Management, Digital Marketing, Content Marketing, Social Media Management, Search Engine Optimization, Design, Prototyping, Leadership

  • Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis

  • Skills you'll gain: Overcoming Objections, Persuasive Communication, Sales Presentations, Sales Presentation, B2B Sales, Selling Techniques, Rapport Building, Sales Development, Prospecting and Qualification, Booking (Sales), Sales Enablement, Sales Process, General Sales Practices, Sales, Closing (Sales), Price Negotiation, Sales Management, Consultative Selling, Communication, Lead Generation

  • SkillsBooster Academy

    Skills you'll gain: Prompt Engineering, Prompt Engineering Tools, Generative AI Agents, LLM Application, ChatGPT, Email Automation, Make.com, Business Process Automation, Workflow Management, Generative AI, File Management, Automation, AI Personalization, Artificial Intelligence and Machine Learning (AI/ML), Document Management, Operational Efficiency, Artificial Intelligence, AI Integrations, Model Deployment, Agentic systems

  • Skills you'll gain: ChatGPT, Prompt Engineering, Prompt Patterns, Large Language Modeling, Email Automation, Agentic Workflows, AI Workflows, AI Orchestration, Generative AI Agents, Agentic systems, Business Process Automation, Infographics, OpenAI, Token Optimization, LLM Application, AI literacy, Operational Efficiency, Generative AI, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML)

  • Skills you'll gain: Revenue Management, Hospitality Management, Competitive Analysis, Digital Marketing, Data-Driven Decision-Making, Stakeholder Communications, Forecasting, Budgeting, Demand Generation, Asset Management, Hospitality, Marketing, Revenue Forecasting, Demand Planning, Financial Forecasting, Hotels and Accommodations, Target Market, Customer Demand Planning, Hotel Operations, Marketing Channel

What brings you to Coursera today?

  • Skills you'll gain: Prompt Engineering, Agentic Workflows, Anthropic Claude, AI Workflows, AI Orchestration, Email Automation, Generative AI Agents, LLM Application, Agentic systems, Vibe coding, Business Process Automation, Statistical Reporting, AI Personalization, Microsoft Excel, Workflow Management, Automation, Data Analysis Software, Context Management, Spreadsheet Software, Research Reports

  • University of Geneva

    Skills you'll gain: Portfolio Management, Wealth Management, Risk Management, Financial Systems, Investment Management, Financial Market, Portfolio Risk, Capital Markets, Risk Analysis, Risk Modeling, Investments, Asset Management, Performance Measurement, Market Dynamics, Environmental Social And Corporate Governance (ESG), Financial Planning, Securities (Finance), Risk Appetite, Finance, Equities

  • Skills you'll gain: Agentic Workflows, Google Gemini, Google Cloud Platform, Generative AI Agents, Model Context Protocol, AI Orchestration, LLM Application, Agentic systems, Vector Databases, AI Integrations, Model Deployment, Generative AI, Tool Calling, Cloud Deployment, SQL, Databases, Retrieval-Augmented Generation, Embeddings, Application Deployment, Prototyping

  • California Institute of the Arts

    Skills you'll gain: Intellectual Property, Business Planning, Competitive Analysis, Financial Data, Service Improvement, Risk Management, Financial Acumen, Tax Preparation, Business Process Automation, Budget Management, Risk Mitigation, Contract Management, Business Strategies, Tax Management, Accounting and Finance Software, Business Strategy, Process Improvement, Entrepreneurship, Marketing, Leadership and Management

  • Skills you'll gain: Database Application, Project Schedules, Milestones (Project Management), Database Software, Calendar Management, Databases, Relational Databases, Project Management, Content Management Systems, Client Support, Process Management, Project Documentation, Document Management, Process Improvement and Optimization, User Accounts

  • Corporate Finance Institute

    Skills you'll gain: Market Data, Wealth Management, Equities, Financial Market, Financial Planning, Retail Banking, Portfolio Management, Securities (Finance), Consumer Behaviour, Market Liquidity, Investments, Capital Markets, Economics, Financial Management, Banking, Economic Development, Investment Management, Banking Services, Personalized Service, Financial Services