Results for "customer service skills"

LearnKartS
Skills you'll gain: Active Listening, Verbal Communication Skills, Communication, Communication Strategies, Empathy & Emotional Intelligence, Emotional Intelligence, Persuasive Communication, Public Speaking, Non-Verbal Communication, Business Communication, Teamwork

Knowledge Accelerators
Skills you'll gain: Customer Service, Problem Solving, Customer Support, Greeting Customers, Help Desk Support, Customer and Client Support, Personal Attributes, Customer Relationship Management, Communication, Customer Complaint Resolution, Empathy, Customer Engagement, Customer experience improvement, Process Management, Concision, Persistence

Madecraft
Skills you'll gain: Overcoming Objections, Persuasive Communication, Sales Presentations, Sales Presentation, B2B Sales, Selling Techniques, Rapport Building, Prospecting and Qualification, Sales, Closing (Sales), Sales Process, General Sales Practices, Sales Strategy, Sales Prospecting, Personalized Service, Sales Management, Consultative Selling, Verbal Communication Skills, Communication, Lead Generation

Logical Operations
Skills you'll gain: Customer Service, Customer Retention, Customer Relationship Building, Customer Support, Service Recovery, Customer Complaint Resolution, Greeting Customers, Customer experience improvement, Customer Engagement, De-escalation Techniques, Interpersonal Communications, Personalized Service, Telephone Skills, Friendliness, Verbal Communication Skills, Active Listening, Professionalism, Conflict Management, Crisis Management, Crisis Intervention

Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Service, Conflict Management, Coordinating, Hospitality, Professionalism, Teamwork, Coordination, Customer experience improvement, Collaboration, Communication, Empathy, Active Listening

Madecraft
Skills you'll gain: Customer Service, Customer Complaint Resolution, Campaign Planning, Customer experience strategy (CX), Customer Support, Service Design, Customer Relationship Building, Customer experience improvement, Assertiveness, Personalized Service, Customer Engagement, Customer Retention, Experimentation, De-escalation Techniques, Customer Relationship Management, Customer Insights, Leadership and Management, Conflict Management, Team Leadership, Active Listening
What brings you to Coursera today?

Chris Croft Training
Skills you'll gain: Cold Calling, Sales Training, General Sales Practices, Phone Sales, Sales, Closing (Sales), Sales Presentations, Sales Process, Sales Development, Sales Presentation, Specialized Sales, Sales Management, Sales Strategy, Sales Pipelines, Sales Prospecting, B2B Sales, Sales Operations, Retail Sales, Enterprise Sales, Entrepreneurship

Alex Genadinik
Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis

Chris Croft Training
Skills you'll gain: Overcoming Objections, Sales Process, Prospecting and Qualification, Selling Techniques, Sales, Sales Training, Sales Strategy, Sales Prospecting, B2B Sales, Value Propositions, Closing (Sales), Telephone Skills, Concision, Direct Selling, Sales Pipelines, Customer Relationship Management, Call Center Experience, Lead Generation, Relationship Building, Business Development

University of California, Davis
Skills you'll gain: Critical Thinking and Problem Solving, Problem Solving, Empathy & Emotional Intelligence, Growth Mindedness, Emotional Intelligence, Adaptability, Social Skills, Brainstorming, Active Listening, Critical Thinking, Resilience, Empathy, Constructive Feedback, Stress Management, Culture Transformation, Lifelong Learning, Positivity, Self-Awareness, Cognitive flexibility, Growth Strategies

Skills you'll gain: Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Engagement, Customer Service, Problem Solving, Conflict Management, Communication

CVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Data Entry, Customer Relationship Building, Collaboration, Upselling, Telephone Skills, Conflict Management, Product Knowledge, Transaction Processing, Customer Engagement, Communication, Time Management