Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Skills you'll gain: Prompt Engineering, AI Product Strategy, Prompt Patterns, Generative AI, Commercialization, Product Management, ChatGPT, Google Gemini, Product Lifecycle Management, Stakeholder Communications, LLM Application, Artificial Intelligence, Customer experience improvement, Team Building, Return On Investment, Product Development, Data Ethics, Artificial Intelligence and Machine Learning (AI/ML), Creativity, Responsible AI
Intermediate · Specialization · 1 - 3 Months

Alfaisal University | KLD
Skills you'll gain: Market Dynamics, Product Knowledge, Customer experience strategy (CX), Market Analysis, Team Oriented, Product Lifecycle Management, Value Propositions, Customer Insights, Competitive Analysis, Innovation, Cost Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Prompt Engineering, Prompt Patterns, Generative AI, Interactive Data Visualization, Business Intelligence, ChatGPT, Data Presentation, Infographics, Data Visualization, Dashboard, Data Ethics, Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence, SQL, Data Analysis, Responsible AI, Machine Learning, Presentations, Context Management, Natural Language Processing
Intermediate · Specialization · 1 - 3 Months

Skills you'll gain: Operating System Administration, Identity and Access Management, File Systems, Intrusion Detection and Prevention, Network Security, TCP/IP, Malware Protection, Endpoint Security, Operating Systems, Authentications, Cybersecurity, Network Administration, OSI Models, Cyber Attacks, Information Technology Infrastructure Library, Compliance Auditing, Microsoft Windows, Endpoint Detection and Response, Incident Response, IT Service Management
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Cloud Deployment, Agile Software Development, Scrum (Software Development), Agile Methodology, Cloud Computing Architecture, Cloud Services, Kanban Principles, Cloud Infrastructure, Cloud-Native Computing, DevOps, Cloud Computing, Cloud Storage, Agile Product Development, Agile Project Management, Cloud Security, CI/CD, User Story, Microservices, Sprint Retrospectives, Infrastructure as Code (IaC)
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: AI Product Strategy, Sprint Retrospectives, Backlogs, Agile Product Development, Agile Software Development, Scrum (Software Development), Stakeholder Communications, Agile Methodology, Responsible AI, Kanban Principles, Generative AI, Product Roadmaps, Virtual Teams, Information Technology, Agile Project Management, Computer Hardware, Product Strategy, ChatGPT, Stakeholder Management, Sprint Planning
Beginner · Professional Certificate · 3 - 6 Months
University of Illinois Urbana-Champaign
Skills you'll gain: Marketing, Digital Marketing, Marketing Strategies, Digital Transformation, Consumer Behaviour, Digital Advertising, Promotional Strategies, Innovation, Customer Engagement, Emerging Technologies, Product Development, Price Negotiation
Build toward a degree
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Service Management, Information Technology Infrastructure Library, IT Management, Service Design, Organizational Structure, Strategic Partnership, Information Management, Supplier Relationship Management, Supplier Management, Vendor Relationship Management, Process Management, People Development, Organizational Strategy, Continuous Improvement Process
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Service Management, Information Technology Infrastructure Library, IT Service Management, Systems Integration, Control Objectives for Information and Related Technology (COBIT), Supplier Relationship Management, Strategic Sourcing, Risk Management Framework, Governance, Process Management, Process Improvement and Optimization, Risk Management, Continuous Improvement Process, Organizational Change, Performance Measurement, Lean Methodologies
Beginner · Course · 1 - 3 Months

Skills you'll gain: User Story, Software Development Life Cycle, Software Architecture, Agile Software Development, Scrum (Software Development), Sprint Retrospectives, Software Design, Kanban Principles, Cloud-Native Computing, DevOps, Information Technology, Software Engineering, Computer Hardware, Software Design Patterns, Agile Product Development, Agile Methodology, Sprint Planning, Leadership, Risk Management, Communication
Beginner · Professional Certificate · 3 - 6 Months

Vanderbilt University
Skills you'll gain: Prompt Engineering, ChatGPT, Generative AI Agents, Agentic Workflows, Prompt Patterns, AI Orchestration, Generative AI, Workflow Management, AI Enablement, Agentic systems, Strategic Decision-Making, Business Intelligence, Business Leadership, Data-Driven Decision-Making, Organizational Leadership, Automation, Strategic Planning, Talent Acquisition, Procurement, Planning
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Cloud Deployment, Peripheral Devices, Cloud Computing Architecture, Cloud Services, Cloud Infrastructure, Cloud Computing, Cloud Storage, Cybersecurity, Data Storage, OSI Models, Computer Hardware, General Networking, Cyber Attacks, Disaster Recovery, Data Strategy, Data Security, Artificial Intelligence, Generative AI, Computer Programming, Technical Support
Beginner · Specialization · 3 - 6 Months