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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Free Trial
    Free Trial
    D

    Dell

    Dell Technologies Technical Support for Hardware

    Skills you'll gain: Hardware Troubleshooting, Computer Hardware, Digital Transformation, Technical Support, System Support, Servers, Network Security, Data Security, IT Infrastructure, Operating Systems, Data Storage, Computer Networking

    4.9
    Rating, 4.9 out of 5 stars
    ·
    18 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    A

    Arizona State University

    Digital Communication and Emotion

    Skills you'll gain: digital literacy, Media and Communications, Digital Communications, Interpersonal Communications, Empathy & Emotional Intelligence, Conflict Management, De-escalation Techniques

    4.6
    Rating, 4.6 out of 5 stars
    ·
    22 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Preview
    Preview
    N

    Northeastern University

    Introduction to Service Innovation and Management

    Skills you'll gain: Process Improvement, Data-Driven Decision-Making, Performance Improvement, Quality Improvement, Service Design, Process Design, Business Process Improvement, Patient Flow, Healthcare Industry Knowledge, Operations Management, Organizational Change, Organizational Effectiveness, Health Care, Customer experience improvement, Innovation, Change Management, Decision Making, Consumer Behaviour

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Get Started with User Experience (UX) Design in Miro

    Skills you'll gain: User Interface (UI), User Experience, Persona (User Experience), User Interface (UI) Design, User Flows, User Interface and User Experience (UI/UX) Design, User Experience Design, UI Components, Visualization (Computer Graphics), User Centered Design

    4.8
    Rating, 4.8 out of 5 stars
    ·
    9 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Preview
    Preview
    N

    Northeastern University

    Agile Dev Practices: SDLC & Project Management

    Skills you'll gain: Software Development Life Cycle, Agile Software Development, Agile Methodology, Requirements Analysis, Agile Project Management, Software Development Methodologies, Application Lifecycle Management, Interpersonal Communications, Scrum (Software Development), Sprint Retrospectives, User Story, Waterfall Methodology, Sprint Planning, Quality Management, Project Management, Cross-Functional Collaboration, Continuous Improvement Process

    4.8
    Rating, 4.8 out of 5 stars
    ·
    19 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Test Management in Software Testing

    Skills you'll gain: Test Planning, Software Testing, Test Tools, Test Execution Engine, Acceptance Testing, Software Quality Assurance, System Testing, Test Case, User Acceptance Testing (UAT), Quality Assurance, Software Documentation, Agile Methodology, Risk Management Framework

    4.1
    Rating, 4.1 out of 5 stars
    ·
    10 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    E

    Edureka

    Programming with Golang

    Skills you'll gain: Development Environment, Web Development, Computer Programming, Program Development, Other Programming Languages, Software Development Tools

    2.7
    Rating, 2.7 out of 5 stars
    ·
    24 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    U

    University of Illinois Urbana-Champaign

    اللغة والمفاهيم التنظيمية

    Skills you'll gain: Product Lifecycle Management, Performance Measurement, Business Strategy, Data Visualization Software, Business Analysis, Strategic Communication, Competitive Analysis, Organizational Strategy, Analytics, Accounting, Business, Corporate Strategy, Marketing, Innovation, Consumer Behaviour, Data Analysis

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Agile and Scrum Mastery: Fundamentals to Advanced Leadership

    Skills you'll gain: Agile Project Management, Stakeholder Engagement, Scrum (Software Development), Agile Methodology, Stakeholder Management, Team Motivation, Agile Software Development, Team Leadership, Sprint Retrospectives, Kanban Principles, Team Building, Sprint Planning, Risk Analysis, Agile Product Development, Earned Value Management, Team Management, Backlogs, Continuous Improvement Process, Lean Methodologies, Risk Management

    4.3
    Rating, 4.3 out of 5 stars
    ·
    12 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Preview
    Preview
    I

    IBM

    Application Modernization for Enterprise Systems

    Skills you'll gain: Event-Driven Programming, DevOps, Data Integration, z/OS, IBM Cloud, Hybrid Cloud Computing, CI/CD, Mainframe Technologies, Mainframe Computing, Cloud Development, Cloud Applications, Enterprise Application Management, Application Deployment, Middleware, Data Access, Application Design, Containerization, Cloud API, Application Programming Interface (API), Computer Programming

    4.9
    Rating, 4.9 out of 5 stars
    ·
    8 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    S

    Starweaver

    Hotel Digital Marketing and Social Media Strategy

    Skills you'll gain: Social Media Campaigns, Social Media Marketing, Social Media, Digital Media Strategy, Content Creation, Social Media Content, Search Engine Optimization, Social Media Strategy, Guest Relations, Hospitality, Web Analytics and SEO, Digital Marketing, Storytelling, Instagram, Key Performance Indicators (KPIs), Customer Engagement

    3.8
    Rating, 3.8 out of 5 stars
    ·
    23 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free
    Free
    A

    Amazon Web Services

    Amazon Connect: Creating & Managing Amazon Connect Instances

    Skills you'll gain: Amazon Web Services, Call Center Experience, Customer Service, Customer Communications Management, Inbound Calls, Scalability, Outbound Calls, Customer Relationship Management, Network Routing, Real Time Data, Performance Analysis, Cost Reduction, Operational Efficiency, Capacity Planning

    4.6
    Rating, 4.6 out of 5 stars
    ·
    7 reviews

    Mixed · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer journey courses

  • Dell Technologies Technical Support for Hardware: Dell
  • Digital Communication and Emotion: Arizona State University
  • Introduction to Service Innovation and Management: Northeastern University
  • Get Started with User Experience (UX) Design in Miro: Coursera
  • Agile Dev Practices: SDLC & Project Management: Northeastern University
  • Test Management in Software Testing: Coursera
  • Programming with Golang: Edureka
  • اللغة والمفاهيم التنظيمية: University of Illinois Urbana-Champaign
  • Agile and Scrum Mastery: Fundamentals to Advanced Leadership: EDUCBA
  • Application Modernization for Enterprise Systems: IBM

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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