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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: Free Trial
    Free Trial
    I

    IE Business School

    Gestión de marca y producto

    Skills you'll gain: Product Lifecycle Management, Customer experience strategy (CX), Brand Strategy, Brand Management, Branding, Brand Awareness, Product Management, Product Strategy, Brand Loyalty, New Product Development, Product Improvement, Customer Engagement, Business Strategies, User Experience, Customer Insights, Consumer Behaviour, Portfolio Management, Competitive Analysis, Employee Engagement

    4.8
    Rating, 4.8 out of 5 stars
    ·
    752 reviews

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Clinic Communication: Greet, Listen, Schedule, Brief

    Skills you'll gain: Patient Communication, Active Listening, Medical Office Procedures, Patient-centered Care, Care Coordination, Trustworthiness, Health Care Administration, Verbal Communication Skills, Empathy, Patient Safety, Communication, Professionalism, Relationship Building, Clinical Documentation

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    L

    Logical Operations

    Project Management: Predictive/Adaptive Method Fundamentals

    Skills you'll gain: Project Closure, Project Scoping, Project Risk Management, Project Schedules, Cost Management, Sprint Planning, Agile Project Management, Project Planning, Project Management, Scope Management, Change Control, Project Performance, Microsoft Excel, Communication Planning, Team Leadership, Leadership, User Story, Microsoft Word, Microsoft Office, Leadership Development

    Beginner · Specialization · 1 - 3 Months

  • Status: New
    New
    P

    Packt

    Google Cloud Platform Administration

    Skills you'll gain: Google Cloud Platform, Cloud Management, Cloud Infrastructure, Application Deployment, Kubernetes, Cloud Computing, Cloud Platforms, Public Cloud, Identity and Access Management, Cloud Security, Network Administration, Cloud Storage, Devops Tools, Virtual Machines, System Monitoring, Containerization, Application Performance Management, Virtual Networking, Firewall

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    Edureka

    Autonomous AI Agent Systems and Orchestration

    Skills you'll gain: LangGraph, AI Orchestration, Model Deployment, Retrieval-Augmented Generation, AI Workflows, Generative AI Agents, CrewAI, Agentic Workflows, LangChain, Artificial Intelligence and Machine Learning (AI/ML), LLM Application, Agentic systems, OpenAI, Systems Integration, Tool Calling, Google Gemini, Workflow Management, Automation, Prompt Engineering, Responsible AI

    Intermediate · Specialization · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    L

    Logical Operations

    Introduction to Programming with Python

    Skills you'll gain: Object Oriented Programming (OOP), Data Structures, File I/O, Debugging, Data Processing, Application Development, File Management, File Systems, Programming Principles, Computer Programming, Python Programming, Scripting, Scripting Languages, Operating Systems, Software Development, Virtual Machines, Cross Platform Development

    Beginner · Specialization · 1 - 3 Months

  • Status: Preview
    Preview
    T

    The University of Sydney

    Positive Psychiatry and Mental Health

    Skills you'll gain: Mental Health, Stress Management, Community Mental Health Services, Mindfulness, Psychiatry, Positivity, Mental Health Counseling, Rehabilitation, Resilience, Behavioral Health, Clinical Psychology, Mental Health Therapies, Psychotherapy, Personal Development, Mental and Behavioral Health, Creativity, Cognitive Behavioral Therapy, Occupational Therapy, Empowerment, Physical Therapy

    4.8
    Rating, 4.8 out of 5 stars
    ·
    3.9K reviews

    Mixed · Course · 1 - 3 Months

  • Status: New
    New
    Status: Preview
    Preview
    C

    Coursera

    Implementing Open Policy Agent for Policy-Driven Control

    Skills you'll gain: DevSecOps, Kubernetes, Cloud Security, Cloud-Native Computing, Cyber Security Policies, Security Controls, Continuous Monitoring, Authorization (Computing), Policy Development, CI/CD, Policy Analysis, Open Source Technology, Cross Platform Development, Configuration Management, JSON

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    Building and Managing High-Performance Teams

    Skills you'll gain: Meeting Facilitation, Conflict Management, Team Management, Performance Management, Teamwork, Communication, Constructive Feedback, Data-Driven Decision-Making, Decision Making, Leadership, Influencing, Innovation, Goal Setting, Coaching

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Preview
    Preview
    C

    Coursera

    Mulesoft Integration on Salesforce Platform

    Skills you'll gain: OAuth, Salesforce Development, Authentications, Salesforce, Cloud Deployment, Cloud-Based Integration, Systems Integration, Application Programming Interface (API), Application Deployment, Data Integration, API Design, Data Mapping, Restful API, Application Performance Management, System Monitoring, Data Transformation, Secure Coding, Event Monitoring, Security Controls, Real Time Data

    Advanced · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Analyze and Visualize Marketing Funnels

    Skills you'll gain: Dashboard, Data-Driven Decision-Making, Web Analytics, Google Analytics, Marketing Analytics, Performance Analysis, Business Intelligence, Looker (Software), Process Optimization, Customer Analysis, Analytics, Grafana, Tableau Software, Gap Analysis, Interactive Data Visualization, Data Presentation, Data Synthesis, User Flows, User Research, Descriptive Analytics

    Beginner · Course · 1 - 4 Weeks

  • U

    Universidad de Chile

    Marketing Gerencial

    Skills you'll gain: Brand Management, Consumer Behaviour, Strategic Marketing, Marketing, Marketing Strategies, Marketing Strategy and Techniques, Customer experience strategy (CX), Customer Relationship Management, Customer Insights, Value Propositions, Market Dynamics

    4.8
    Rating, 4.8 out of 5 stars
    ·
    2.3K reviews

    Intermediate · Course · 1 - 4 Weeks

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1…808182…549

In summary, here are 10 of our most popular customer experience courses

  • Gestión de marca y producto: IE Business School
  • Clinic Communication: Greet, Listen, Schedule, Brief: Coursera
  • Project Management: Predictive/Adaptive Method Fundamentals: Logical Operations
  • Google Cloud Platform Administration: Packt
  • Autonomous AI Agent Systems and Orchestration: Edureka
  • Introduction to Programming with Python: Logical Operations
  • Positive Psychiatry and Mental Health : The University of Sydney
  • Implementing Open Policy Agent for Policy-Driven Control: Coursera
  • Building and Managing High-Performance Teams: Packt
  • Mulesoft Integration on Salesforce Platform: Coursera

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