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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


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    Starweaver

    AI in Clinical Decision Support & Diagnostics

    Skills you'll gain: Health Technology, Medical Imaging, Diagnostic Radiology, Clinical Documentation, Radiology, Clinical Assessment, Clinical Nursing, Responsible AI, Diagnostic Tests, Health Informatics, X-Ray Computed Tomography, Clinical Research, Predictive Analytics, Artificial Intelligence, Decision Support Systems, AI Personalization, Patient-centered Care

    Intermediate · Course · 1 - 3 Months

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    Amazon Web Services

    Choosing your AWS identity service

    Skills you'll gain: AWS Identity and Access Management (IAM), Amazon Web Services, Identity and Access Management, Web Content Accessibility Guidelines, Cloud Services, Technical Communication

    Beginner · Course · 1 - 4 Weeks

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    University of Alberta

    Reinforcement Learning

    Skills you'll gain: Reinforcement Learning, Machine Learning, Sampling (Statistics), Artificial Intelligence and Machine Learning (AI/ML), Machine Learning Algorithms, Artificial Intelligence, Deep Learning, Simulations, Feature Engineering, Markov Model, Supervised Learning, Algorithms, Model Evaluation, Artificial Neural Networks, Performance Testing, Performance Tuning, Pseudocode, Linear Algebra, Probability Distribution

    4.7
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    3.6K reviews

    Intermediate · Specialization · 3 - 6 Months

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    Coursera

    Clinic Operations: KPIs and Inventory

    Skills you'll gain: Inventory Management, Inventory Control, Key Performance Indicators (KPIs), Inventory Management System, Materials Management, Supply Management, Performance Measurement, Operational Performance Management, Health Care Administration, Operational Efficiency, Organizational Structure, Waste Minimization, Cost Control, Analysis, Business Communication, Prioritization, Trend Analysis

    Beginner · Course · 1 - 4 Weeks

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    Google Cloud

    Generative AI Leader

    Skills you'll gain: Prompt Engineering, Generative AI Agents, Google Gemini, Retrieval-Augmented Generation, Responsible AI, Generative AI, Google Workspace, AI Product Strategy, AI Security, AI Workflows, Google Cloud Platform, AI Enablement, Large Language Modeling, Prompt Patterns, Customer experience improvement, Artificial Intelligence, Technology Strategies, Cloud Infrastructure, Cloud Computing, Collaboration

    Beginner · Specialization · 3 - 6 Months

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    Packt

    Generative AI Foundations in Python

    Skills you'll gain: Prompt Engineering, Generative AI, Generative Model Architectures, Responsible AI, Model Deployment, Large Language Modeling, Generative Adversarial Networks (GANs), Natural Language Processing, Embeddings, Transfer Learning, Artificial Intelligence, Python Programming, Machine Learning, Deep Learning

    Intermediate · Course · 1 - 3 Months

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    Università Bocconi

    Food & Beverage Management

    Skills you'll gain: Food and Beverage, Hospitality Management, Restaurant Management, Product Quality (QA/QC), Global Marketing, Market Dynamics, Business Strategy, Consumer Behaviour, Value Propositions, Competitive Analysis, Brand Management, Growth Strategies, Marketing

    4.8
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    5K reviews

    Mixed · Course · 1 - 3 Months

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    Packt

    Advanced Backend Development, API Testing, and Deployment

    Skills you'll gain: API Testing, React.js, Containerization, Cloud Deployment, API Gateway, Software Documentation, Amazon Web Services, Cloud Applications, Front-End Web Development, Software Testing, Middleware, Test Automation, Technical Documentation

    Advanced · Course · 1 - 3 Months

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    Microsoft

    Modern Data Architecture Fundamentals with Microsoft Fabric

    Skills you'll gain: Data Architecture, Microsoft Azure, Data Lakes, Enterprise Architecture, Data Warehousing, Data Integration, Virtualization, Cloud Storage, Data Transformation, Data Governance, Real Time Data, Scalability

    Intermediate · Course · 1 - 3 Months

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    EDUCBA

    Apply C# Computer Graphics with Drawing & Visual Effects

    Skills you'll gain: Application Design, Software Visualization

    Beginner · Course · 1 - 4 Weeks

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    University of Michigan

    Evaluating Designs with Users

    Skills you'll gain: Usability Testing, User Experience Design, User Experience, UI/UX Research, User Research, Test Case, Usability, Human Computer Interaction, Test Planning, Interviewing Skills

    4.8
    Rating, 4.8 out of 5 stars
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    299 reviews

    Beginner · Course · 1 - 3 Months

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    Coursera

    Automate, Evaluate, and Optimize Email Marketing

    Skills you'll gain: Email Automation, Email Marketing, Marketing Automation, Performance Analysis, Performance Measurement, Quality Assurance, Campaign Management, Performance Metric, Benchmarking, Marketing Effectiveness, HubSpot CRM, Automation, Key Performance Indicators (KPIs), Marketing Analytics, Data-Driven Decision-Making, Personalized Service, Customer Engagement

    Beginner · Course · 1 - 4 Weeks

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • AI in Clinical Decision Support & Diagnostics: Starweaver
  • Choosing your AWS identity service: Amazon Web Services
  • Reinforcement Learning: University of Alberta
  • Clinic Operations: KPIs and Inventory: Coursera
  • Generative AI Leader: Google Cloud
  • Generative AI Foundations in Python: Packt
  • Food & Beverage Management: Università Bocconi
  • Advanced Backend Development, API Testing, and Deployment: Packt
  • Modern Data Architecture Fundamentals with Microsoft Fabric: Microsoft
  • Apply C# Computer Graphics with Drawing & Visual Effects: EDUCBA

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