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  • Customer Journey

Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


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    Starweaver

    Lean Management Fundamentals

    Skills you'll gain: Lean Manufacturing, Lean Methodologies, Process Mapping, Cross-Functional Collaboration, Kanban Principles, Process Analysis, Employee Engagement, Process Optimization, Operational Excellence, Operational Efficiency, Continuous Improvement Process, Quality Management, Process Improvement, Workflow Management, Leadership, Waste Minimization, Change Management

    4.6
    Rating, 4.6 out of 5 stars
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    78 reviews

    Beginner · Course · 1 - 4 Weeks

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    Alfaisal University | KLD

    تجربة العملاء وخلق القيمة

    Skills you'll gain: Market Dynamics, Product Knowledge, Customer experience strategy (CX), Market Analysis, Team Oriented, Product Lifecycle Management, Value Propositions, Customer Insights, Competitive Analysis, Innovation, Cost Management

    4.9
    Rating, 4.9 out of 5 stars
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    96 reviews

    Beginner · Course · 1 - 4 Weeks

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    S.P. Jain Institute of Management and Research

    Marketing Management

    Skills you'll gain: Product Strategy, Strategic Marketing, Marketing Management, Marketing Strategies, Consumer Behaviour, Target Market, Marketing Communications, Product Lifecycle Management, Integrated Marketing Communications, Marketing Analytics, Brand Strategy, Marketing Channel, Market Analysis, Price Negotiation, Value Propositions

    4.8
    Rating, 4.8 out of 5 stars
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    32 reviews

    Beginner · Course · 1 - 3 Months

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    Northwestern University

    Social Marketing Capstone Project

    Skills you'll gain: Marketing Budgets, Peer Review, Key Performance Indicators (KPIs), Social Media Marketing, Strategic Marketing, Marketing Strategies, Marketing Effectiveness, Social Media, Social Media Strategy, Marketing Planning, Performance Measurement, Business Planning, Market Analysis, Customer Engagement, Planning

    4.9
    Rating, 4.9 out of 5 stars
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    371 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
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    Simplilearn

    Behavioral Marketing

    Skills you'll gain: Marketing Strategies, Marketing, Email Marketing, Marketing Analytics, Digital Marketing, Marketing Psychology, Customer Relationship Management, Digital Advertising, Google Ads, Social Media Marketing, Target Audience, Data Collection

    4.7
    Rating, 4.7 out of 5 stars
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    19 reviews

    Beginner · Course · 1 - 4 Weeks

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    National Academy of Sports Medicine

    Nutrition and Weight Management for Fitness Professionals

    Skills you'll gain: Nutrition and Diet, Nutrition Counseling, Preventative Care, Public Health and Disease Prevention, Nutritional Assessment, Health And Wellness Coaching, Exercise Science, Physiology, Biology, Anatomy, Communication

    4.7
    Rating, 4.7 out of 5 stars
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    48 reviews

    Beginner · Course · 1 - 3 Months

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    Michigan State University

    Photography Capstone Project

    Skills you'll gain: Photography, Peer Review, Photo Editing, Image Quality, Creative Design, Creativity, Content Creation, Storytelling, Writing

    4.8
    Rating, 4.8 out of 5 stars
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    587 reviews

    Intermediate · Course · 1 - 3 Months

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    IBM

    DevOps Capstone Project

    Skills you'll gain: DevOps, CI/CD, Cloud Deployment, User Story, Microservices, OpenShift, Application Deployment, Continuous Integration, Cloud-Native Computing, Code Review, Kubernetes, Test Driven Development (TDD), Scrum (Software Development), Agile Methodology, Sprint Planning, Containerization, Restful API, Kanban Principles, Agile Project Management, Cloud Computing

    4.8
    Rating, 4.8 out of 5 stars
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    168 reviews

    Intermediate · Course · 1 - 3 Months

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    EDUCBA

    Introduction to CATIA V5

    Skills you'll gain: Technical Drawing, Engineering Drawings, Mechanical Drawings, Computer Aided Three-Dimensional Interactive Application (CATIA), Assembly Drawing, 3D Modeling, Mechanical Design, Drafting and Engineering Design, Computer-Aided Design, Visualization (Computer Graphics), File Management, Engineering Design Process, Interoperability

    4.7
    Rating, 4.7 out of 5 stars
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    207 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
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    LearnKartS

    Cloud Fundamentals

    Skills you'll gain: Cloud Deployment, Virtualization, Cloud Computing Architecture, Cloud Computing, Public Cloud, Network Protocols, TCP/IP, Amazon Web Services, File Transfer Protocol (FTP), General Networking, Virtual Machines, Infrastructure As A Service (IaaS), Software As A Service, Platform As A Service (PaaS), Servers, Private Cloud, Hybrid Cloud Computing

    4.4
    Rating, 4.4 out of 5 stars
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    77 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
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    IBM

    Project Management Job Search, Resume, and Interview Prep

    Skills you'll gain: Interviewing Skills, Professional Networking, Project Management, Applicant Tracking Systems, LinkedIn, Recruitment, Project Management Institute (PMI) Methodology, Negotiation, Portfolio Management, Writing and Editing, Verbal Communication Skills

    4.8
    Rating, 4.8 out of 5 stars
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    102 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
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    Google Cloud

    Vertex AI Search for Retail

    Skills you'll gain: Google Cloud Platform, Dataflow, Big Data, Data Pipelines, Serverless Computing, Data Migration, Data Lakes, Apache Hadoop, Identity and Access Management, Data Storage, Tensorflow, Cloud Storage, Data Infrastructure, AI Personalization, Advanced Analytics, AI Enablement, Scalability, Data Integration, Data Integrity, Data Processing

    4.1
    Rating, 4.1 out of 5 stars
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    128 reviews

    Beginner · Specialization · 3 - 6 Months

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In summary, here are 10 of our most popular customer journey courses

  • Lean Management Fundamentals: Starweaver
  • تجربة العملاء وخلق القيمة: Alfaisal University | KLD
  • Marketing Management: S.P. Jain Institute of Management and Research
  • Social Marketing Capstone Project: Northwestern University
  • Behavioral Marketing: Simplilearn
  • Nutrition and Weight Management for Fitness Professionals: National Academy of Sports Medicine
  • Photography Capstone Project: Michigan State University
  • DevOps Capstone Project: IBM
  • Introduction to CATIA V5: EDUCBA
  • Cloud Fundamentals: LearnKartS

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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