Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

DeepLearning.AI
Skills you'll gain: Data Storytelling, Google Sheets, Data Visualization, Spreadsheet Software, Large Language Modeling, Data Literacy, Data Visualization Software, Business Analysis, Requirements Analysis, Data Analysis, Analytics, Exploratory Data Analysis, Data-Driven Decision-Making, Trend Analysis, Data Transformation, Stakeholder Engagement
Beginner · Course · 1 - 4 Weeks

University of London
Skills you'll gain: Entrepreneurial Finance, Business Modeling, Entrepreneurship, Product Development, Growth Strategies, Customer Insights, Financial Modeling, Business Strategies, Case Studies, Revenue Management, Market Dynamics, Finance
Beginner · Course · 1 - 3 Months

Northwestern University
Skills you'll gain: Resource Allocation, Marketing Strategies, Marketing Analytics, Customer experience strategy (CX), Data Science, Analytics, Marketing, Data Analysis, Digital Transformation, Brand Strategy, Customer Insights, Data-Driven Decision-Making, Business Leadership, Consumer Behaviour, Business Strategy, Advertising, Organizational Change
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Application Deployment, Cloud Infrastructure, CI/CD, Cloud Security, Service Level Agreement, Microservices, Google Cloud Platform, Network Architecture, Site Reliability Engineering, Cloud Computing Architecture, Kubernetes, Restful API, Cloud Storage, Cloud Computing, Key Performance Indicators (KPIs), DevOps, Virtual Networking, System Design and Implementation, Load Balancing, Disaster Recovery
Advanced · Course · 1 - 3 Months

Coursera
Skills you'll gain: Google Analytics, Web Analytics, Content Performance Analysis, Marketing Analytics, Dashboard, User Accounts
Beginner · Guided Project · Less Than 2 Hours

Michigan State University
Skills you'll gain: Music Theory, Music, Musical Composition, Classical Music
Beginner · Course · 1 - 4 Weeks

IESE Business School
Skills you'll gain: Storytelling, Public Speaking, Oral Expression, Presentations, Verbal Communication Skills, Persuasive Communication, Content Creation, Drive Engagement, Writing, Non-Verbal Communication, Active Listening
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Financial Forecasting, Business Valuation, Equities, Financial Modeling, Financial Analysis, Finance, Cash Flows, Investment Banking, Accounting, Capital Markets
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Agile Project Management, Team Building, Sprint Planning, Agile Methodology, Meeting Facilitation, Project Management, Sprint Retrospectives, Team Leadership, User Story, Stakeholder Management, Employee Coaching, Analysis, Communication
Beginner · Course · 1 - 4 Weeks

HubSpot Academy
Skills you'll gain: Closing (Sales), Booking (Sales), Overcoming Objections, Sales Management, Sales Training, Prospecting and Qualification, Inside Sales, Sales Enablement, Sales Process, Sales Prospecting, HubSpot CRM, Lead Generation, Sales, Sales Strategy, Consultative Selling, Consumer Behaviour, Management Training And Development, Target Market, Service Level Agreement, Employee Training
Beginner · Specialization · 1 - 3 Months

École Polytechnique Fédérale de Lausanne
Skills you'll gain: Apache Spark, Scala Programming, Distributed Computing, Big Data, Data Manipulation, Data Processing, Performance Tuning, Data Persistence, SQL, Data Analysis
Intermediate · Course · 1 - 4 Weeks

University of Colorado System
Skills you'll gain: Data Encryption Standard, Public Key Infrastructure, Cryptography, Cybersecurity, Public Key Cryptography Standards (PKCS), Key Management, Advanced Encryption Standard (AES), Encryption, Brute-force attacks, Authentications, Arithmetic, Algorithms, Applied Mathematics, Data Integrity, Probability, Computer Science
Beginner · Specialization · 3 - 6 Months