
John Wiley & Sons
Skills you'll gain: Systems Development Life Cycle, Software Development Life Cycle, Service Oriented Architecture, Web Services, Software Development, Cloud Platforms, Cloud Computing, Cloud Infrastructure, Cloud Services, Information Systems, IT Management, Application Development, Cost Benefit Analysis, Amazon Web Services, Agile Software Development, Microsoft Azure, Systems Analysis, Google Cloud Platform, DevOps, Systems Design
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: AI Personalization, Customer Engagement, Customer experience improvement, Customer Relationship Management (CRM) Software, Customer Retention, Sales Strategy, Customer Analysis, Customer Relationship Management, Workflow Management, Customer Insights, AI Integrations, Microsoft Copilot, Debugging, Data Ethics, Trend Analysis, Information Privacy, Data Quality
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Customer Success Management, Crisis Management, Customer Relationship Building, Customer Retention, Customer Relationship Management (CRM) Software, Customer Engagement, Customer Relationship Management, Customer experience improvement, Performance Metric, Business Metrics, Key Performance Indicators (KPIs), Account Management, Stakeholder Engagement, Product Knowledge, Business Management, Smart Goals, Business Strategies, Growth Strategies, Business, Service Level Agreement
★ 4.6 (7) · Beginner · Course · 1 - 3 Months

Harvard Business School Online
Skills you'll gain: Business Strategy, Strategic Thinking, Business Strategies, Customer Analysis, Customer Insights, Return On Investment, Consumer Behaviour, Branding, Financial Analysis, Business Analysis, Financial Acumen
★ 4.8 (12) · Beginner · Course · 1 - 3 Months

Microsoft
Skills you'll gain: Productivity Software, Administrative Support, Sales Process, Customer Service, AI Personalization, Sales, Customer Relationship Building, Verbal Communication Skills, Process Mapping, Account Management, Microsoft Copilot, File Management, Communication, Brainstorming, Process Optimization, Scheduling, Relationship Building
Advanced · Course · 1 - 4 Weeks
Skills you'll gain: Google Ads, Search Engine Optimization, Digital Marketing, Keyword Research, Digital Advertising, Target Audience, Search Engine Marketing, Online Advertising, Persona Development, Marketing, Content Optimization, Marketing Strategy and Techniques, Marketing Strategies, Customer Engagement
★ 4.8 (7.9K) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Mergers & Acquisitions, Business Valuation, Corporate Strategy, Investment Banking, Financial Forecasting, Financial Analysis, Growth Strategies, Financial Modeling, Business Strategy, Corporate Finance, Liquidation, Cash Flows, Business, Finance, Forecasting, Risk Analysis, Banking, Negotiation, Performance Metric
Beginner · Course · 1 - 4 Weeks
University of Illinois Urbana-Champaign
Skills you'll gain: Customer Engagement, Marketing Strategies, Digital Marketing, Cross-Channel Marketing, Consumer Behaviour, Customer experience strategy (CX), Customer experience improvement, Content Creation, AI Personalization, Generative Engine Optimization (GEO), Brand Loyalty, Web Presence, Personalized Service, Content Optimization, Customer Service, Analytics, Generative AI, Data Analysis, Data Visualization, Data Collection
★ 4.5 (4.8K) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Talent Acquisition, Applicant Tracking Systems, Employee Onboarding, Recruitment Strategies, Recruitment, Interviewing Skills, Talent Sourcing, Labor Compliance, Law, Regulation, and Compliance
Beginner · Course · 1 - 4 Weeks

STARWEAVER
Skills you'll gain: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Relationship Building, Customer Analysis, Customer Retention, Customer Success Management, Sales Management, Marketing Strategies, Business Development, Performance Management, Performance Measurement, Data-Driven Decision-Making
★ 4.6 (292) · Beginner · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Customer Engagement, Customer Retention, Customer Relationship Building, Relationship Management, Customer Communications Management, Customer Service, Customer Analysis, Driving engagement, Account Strategy, Emotional Intelligence, Account Management, Customer Complaint Resolution, AI Personalization, Writing, Communication Planning, Communication, Business Metrics, System Implementation
Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Customer Retention, Customer Relationship Management (CRM) Software, Customer Engagement, Customer Relationship Management, Customer Relationship Building, Customer Analysis, HubSpot CRM, Marketing Automation, Email Marketing, Email Automation
Intermediate · Course · 1 - 4 Weeks