
★ 4.7 (18) · Beginner · Course

Skills you'll gain: Proposal Development, Business Writing, Customer Relationship Management (CRM) Software, Customer experience improvement, Customer Insights, Stakeholder Communications, Customer Acquisition Management, Loyalty Programs, Customer Analysis, Personalized Service, Gap Analysis
Advanced · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Customer Retention, HubSpot CRM, Brand Awareness, Surveys, Survey Creation, Marketing Analytics, Google Analytics, Customer Analysis, Customer Service, Customer Relationship Management (CRM) Software, Customer Insights, Customer Relationship Management, Marketing Effectiveness, Customer Data Management, A/B Testing, Product Improvement, Target Audience, Data Analysis, Digital Marketing, Performance Measurement
★ 4.5 (132) · Intermediate · Specialization · 3 - 6 Months

John Wiley & Sons
Skills you'll gain: Customer Success Management, Customer Retention, Customer Relationship Building, Customer Engagement, Customer Relationship Management, Software As A Service, Customer Data Management, Customer Support, Customer Service, Customer Analysis, Account Management, B2B Sales, Client Support, Business Metrics, Organizational Structure, Performance Measurement, Scalability, Drive Engagement
Intermediate · Course · 3 - 6 Months

Skills you'll gain: Mergers & Acquisitions, Business Valuation, Financial Modeling, Due Diligence, Financial Forecasting, Investment Banking, Financial Analysis, Corporate Strategy, Revenue Forecasting, Balance Sheet, Cash Flow Forecasting, Financial Statement Analysis, Accounting Records, Financial Statements, Risk Management, Business Risk Management, Corporate Finance, Business Strategies, Financial Accounting, Risk Analysis
★ 4.8 (31) · Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Case Studies, Customer Acquisition Management, Customer Analysis, Customer experience improvement, Customer Retention, Customer Relationship Building, Organizational Strategy, Marketing Automation, Business Strategies, Customer Service, Operational Analysis, Marketing Strategies, Portfolio Management, Analysis, Relationship Management, Business Strategy
★ 4.6 (65) · Beginner · Specialization · 1 - 3 Months

Coursera
Skills you'll gain: Prompt Engineering, Customer Retention, Customer experience improvement, Customer Acquisition Management, Customer experience strategy (CX), Customer Service, Responsible AI, Customer Success Management, Customer Engagement, Generative AI, Customer Support, AI Personalization, Customer Analysis, ChatGPT, Anthropic Claude, Artificial Intelligence, Business Process Automation, Data-Driven Decision-Making, Automation, Predictive Analytics
★ 4.6 (380) · Intermediate · Specialization · 1 - 3 Months

Skills you'll gain: Customer Insights, Customer Analysis, AI Personalization, Data Storytelling, Conversion Funnel Analysis, Campaign Management, Customer Data Management, Data-Driven Marketing, Marketing Analytics, Data Presentation, Power BI, Customer Relationship Management (CRM) Software, Upselling, Customer Relationship Management, Personalized Campaigns, Cross-Channel Marketing, Performance Reporting, Key Performance Indicators (KPIs), Campaign Planning, Email Marketing
Beginner · Specialization · 3 - 6 Months

Automatic Data Processing, Inc. (ADP)
Skills you'll gain: Recruitment, Interviewing Skills, Recruitment Strategies, Talent Acquisition, Employee Onboarding, Resource Utilization
★ 4.1 (29) · Intermediate · Course · 1 - 4 Weeks
University of Illinois Urbana-Champaign
Skills you'll gain: Mergers & Acquisitions, Private Equity, Investment Banking, Financial Statement Analysis, Business Valuation, Financial Statements, Financial Forecasting, Financial Analysis, Capital Markets, Financial Modeling, Equities, Corporate Accounting, Corporate Tax, Accounting, Investments, Tax, Finance, Corporate Finance, Forecasting, Financial Accounting
★ 4.6 (697) · Intermediate · Specialization · 3 - 6 Months

Harvard Business School Online
Skills you'll gain: Business Strategy, Strategic Thinking, Business Strategies, Customer Analysis, Customer Insights, Return On Investment, Consumer Behaviour, Branding, Financial Analysis, Business Analysis, Financial Acumen
★ 4.8 (12) · Beginner · Course · 1 - 3 Months
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