
CVS Health
Skills you'll gain: Cashiering, Transaction Processing, Retail Sales, Retail Store Operations, Team Oriented, Customer Inquiries, Customer Service, Data Entry, Cash Handling, Customer Relationship Building, Point of Sale, E-Commerce, Customer Data Management, Accident Reporting, Payment Systems, Cross-Functional Collaboration, Payment Processing and Collection, Record Keeping, Time Management, Social Media
★ 4.8 (38) · Beginner · Course · 1 - 3 Months

Skills you'll gain: Stakeholder Management, Communication Planning, Virtual Teams, Team Management, Team Leadership, Plan Execution, Scheduling, Conflict Management, Project Schedules, Project Management Life Cycle, Project Management, Teamwork, Project Management Office (PMO), Stakeholder Analysis, Risk Mitigation, Agile Product Development, Risk Management, Communication, Planning, Budgeting
★ 4.6 (816) · Beginner · Professional Certificate · 3 - 6 Months
Madecraft
Skills you'll gain: Customer Service, Customer experience strategy (CX), Customer Support, Service Design, Customer Relationship Building, Customer experience improvement, Personalized Service, Customer Engagement, Customer Retention, Customer Relationship Management, Brand Loyalty, Customer Communications Management, Customer Data Management, Journey Mapping, Customer Insights, Team Performance Management, Key Performance Indicators (KPIs), Service Improvement, Staff Management, Leadership Development
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Risk Analysis, Risk Management, Risk Management Framework, Project Risk Management, Root Cause Analysis, Risk Mitigation, Risk Appetite, Business Risk Management, Enterprise Risk Management (ERM), Contingency Planning, Risk Control, Risk Modeling, Continuous Monitoring, Governance Risk Management and Compliance, Project Management Institute (PMI) Methodology, Performance Analysis, Agile Methodology, Business Continuity Planning, Threat Management, Business Continuity
★ 4.8 (132) · Intermediate · Specialization · 1 - 3 Months

Duke University
Skills you'll gain: Agile Product Development, Customer Insights, Customer experience strategy (CX), Customer Engagement, New Product Development, Innovation, Customer experience improvement, Customer Analysis, Driving engagement, Market Intelligence, Business Strategy, Consumer Behaviour, Market Dynamics, Needs Assessment
★ 4.7 (40) · Intermediate · Course · 1 - 4 Weeks

Minnesota State University, Mankato
Skills you'll gain: Conflict Management, Trustworthiness, Organizational Change, Leadership and Management, Management Training And Development, Problem Solving, Rapport Building, Leadership Development, Leadership, Organizational Leadership, Adaptability, Team Leadership, Behavior Management, Organizational Development, Professionalism, Initiative and Leadership, Professional Development, Strategic Leadership, Behavioral Management, Business Management
Beginner · Course · 1 - 4 Weeks

University of Glasgow
Skills you'll gain: Federated Learning, Emerging Technologies, Generative AI, Communication Systems, Internet Of Things, Software-Defined Networking, Digital Communications, Network Architecture, Zero Trust Network Access, AI Enablement, Artificial Intelligence and Machine Learning (AI/ML), Distributed Computing, Information Technology, Health Technology, Electronics Engineering, Electrical Engineering, Machine Learning, Trustworthiness
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Succession Planning, Human Resources Management and Planning, Human Resources, Employee Engagement, Recruitment Strategies, Recruitment, Human Resource Management, Talent Recruitment, Human Resource Strategy, Human Capital, Performance Management, Human Resources Information System (HRIS), Talent Management, HR Tech, Drive Engagement, Full Cycle Recruitment, Human Resources Software, Performance Appraisal, Human Resource Policies, Workforce Development
★ 4.7 (69) · Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer Data Management, Email Marketing, Business Software, Customer Communications Management, Sales Pipelines, Dashboard, Account Management, Data Management, Customer Service, Marketing, Sales Operations, Team Building
★ 4.6 (1.1K) · Beginner · Guided Project · Less Than 2 Hours

Johns Hopkins University
Skills you'll gain: Organizational Change, Change Management, Performance Review, Human Resource Policies, Talent Recruitment, Recruitment, Smart Goals, Employee Performance Management, Culture Transformation, Performance Appraisal, Employee Engagement, Diversity and Inclusion, Health Care Procedure and Regulation, Organizational Leadership, Performance Management, Recruitment Strategies, Interviewing Skills, Drive Engagement, Diversity Equity and Inclusion Initiatives, Human Resource Management
★ 4.7 (127) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Customer Relationship Building, Brand Loyalty, Client Services, Relationship Management, Driving engagement, User Feedback, Personalized Campaigns
★ 5 (31) · Beginner · Course · 1 - 4 Weeks
Madecraft
Skills you'll gain: Customer Service, Customer Complaint Resolution, Campaign Planning, Customer experience strategy (CX), Customer Support, Service Design, Customer Relationship Building, Customer experience improvement, Assertiveness, Personalized Service, Customer Engagement, Customer Retention, Experimentation, De-escalation Techniques, Customer Relationship Management, Customer Insights, Leadership and Management, Conflict Management, Team Leadership, Active Listening
Intermediate · Specialization · 3 - 6 Months