Customer Success courses can help you learn client relationship management, customer onboarding strategies, and effective communication techniques. You can build skills in analyzing customer feedback, creating success plans, and measuring customer satisfaction metrics. Many courses introduce tools like CRM software, customer journey mapping tools, and analytics platforms, showing how these resources support proactive engagement and retention strategies.
University of Illinois Urbana-Champaign
Skills you'll gain: Business Planning, Solution Design, Consumer Behaviour, Sustainable Development, Enterprise Modeling, Entrepreneurship, Sustainable Business, Market Dynamics, Market Opportunities, Needs Assessment, Design Thinking, Ideation, Product Development, Environmental Issue, Sustainability Reporting, Business Development, Cultural Sensitivity, Empathy & Emotional Intelligence
★ 4.4 (25) · Beginner · Course · 1 - 3 Months

Skills you'll gain: Generative Model Architectures, Generative AI, Large Language Modeling, Vision Transformer (ViT), Artificial Neural Networks, Deep Learning, Recurrent Neural Networks (RNNs), Natural Language Processing
★ 3.7 (6) · Beginner · Course · 1 - 4 Weeks

Kennesaw State University
Skills you'll gain: Sales Prospecting, Prospecting and Qualification, Sales Development, Cold Calling, Customer Relationship Building, Needs Assessment, Sales Process, Oral Expression, Selling Techniques, Sales Pipelines, Outbound Calls, Sales Strategy, Phone Sales, Relationship Building, Verbal Communication Skills, Lead Generation, Rapport Building, Conversion Funnel Analysis, Telephone Skills, Communication
★ 4.7 (25) · Beginner · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Extract, Transform, Load, Data Cleansing, Power BI, Data Transformation, Data Management, Data Quality, Data Preprocessing, Data Wrangling, Data Processing, Data Maintenance, Data Integration, Data Integrity, Data Analysis, Data Storage
★ 5 (23) · Beginner · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: Call Center Experience, Customer Analysis, Customer experience improvement, Customer Insights, Customer Service, Trend Analysis, Taking Meeting Minutes, Text Mining, System Implementation
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: ASP.NET, .NET Framework, C# (Programming Language), Microsoft Visual Studio, Application Programming Interface (API), Web Development Tools, Restful API, Microsoft Azure, Web Applications, Application Frameworks, Application Development, Development Environment, Event-Driven Programming, Middleware, Software Installation
★ 2.6 (12) · Intermediate · Course · 1 - 3 Months

Northeastern University
Skills you'll gain: Process Improvement, Data-Driven Decision-Making, Process Improvement and Optimization, Service Improvement, Performance Improvement, Business Process Reengineering, Service Design, Health Systems, Culture Transformation, Process Design, Business Process Improvement, Patient Flow, Process Management, Healthcare Industry Knowledge, Operations Management, Organizational Change, Organizational Effectiveness, Organizational Strategy, Health Care, Customer experience improvement
Beginner · Course · 1 - 4 Weeks

Johns Hopkins University
Skills you'll gain: Apache Hadoop, Big Data, Apache Hive, Apache Spark, NoSQL, Data Infrastructure, File Systems, Data Processing, Data Management, Analytics, Data Science, Databases, Data Integration, SQL, Query Languages, File I/O, Data Architecture, Data Manipulation, Distributed Computing, Performance Tuning
★ 4.6 (9) · Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Manufacturing Processes, Automation, Internet Of Things, Manufacturing Standards, Quality Assurance, Manufacturing Operations, Production Process, Process Control, Laboratory Testing, Materials science
★ 4.4 (25) · Intermediate · Course · 1 - 4 Weeks

LearnQuest
Skills you'll gain: Sales Pipelines, Prospecting and Qualification, Sales Development, Sales Process, Persuasive Communication, Sales Management, Communication, Value Propositions, B2B Sales, Technical Sales, Sales Prospecting, Overcoming Objections, Communication Strategies, Customer Relationship Management (CRM) Software, Product Demonstration, Sales, Sales Strategy, Lead Generation, Market Analysis, Market Dynamics
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Sales Enablement, Sales Management, Oral Expression, Customer Analysis, Sales Strategy, Marketing, Target Market, Marketing Effectiveness, Verbal Communication Skills, Sales Process, Sales, Business Transformation, Smart Goals, Selling Techniques, Return On Investment, Customer experience improvement, Process Development, Leadership, Agile Methodology, Organizational Structure
★ 4.4 (14) · Mixed · Course · 1 - 4 Weeks

O.P. Jindal Global University
Skills you'll gain: Marketing Analytics, Data-Driven Marketing, Customer Analysis, Customer Retention, Predictive Analytics, Customer Insights, Data-Driven Decision-Making, Predictive Modeling, Personalized Service, Marketing Strategies, Customer Acquisition Management, Customer experience improvement, Personalized Campaigns, Customer Engagement, Strategic Marketing, Marketing Strategy and Techniques, Consumer Behaviour
Beginner · Course · 3 - 6 Months