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  • Customer Success Management

Results for "customer success management"


  • C

    Coursera

    GenAI for Customer Journey Mapping

    Skills you'll gain: Customer experience improvement, Journey Mapping, Generative AI, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), Data-Driven Marketing, Real Time Data, AI Integrations, Analysis, Design

    4 stars, 6 reviews, Intermediate, Course, 1 - 4 Weeks

    ★ 4 (6) · Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Coursera

    GenAI for Customer Service Teams

    Skills you'll gain: Responsible AI, Team Building, Generative AI, Team Oriented, Customer experience improvement, Automation, Data Ethics, Business Process Automation, Customer Engagement, Customer Service, AI Enablement, Cross-Functional Collaboration, Business Ethics, Information Privacy

    Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Coursera

    GenAI for Customer Service Representatives

    Skills you'll gain: AI Personalization, Generative AI, Personalized Service, Responsible AI, User Feedback, Customer Analysis, Customer Service, Customer experience improvement, AI Integrations, LLM Application, Data Ethics

    4.9 stars, 10 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.9 (10) · Beginner · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • P

    Packt

    The Mother of All Success Manuals

    Skills you'll gain: Growth Mindedness, Habit Formation, Time Management, Entrepreneurship, Productivity, Empowerment, Prioritization, Overcoming Obstacles, Assertiveness, Personal Development, Self-Motivation, Planning, Scheduling, New Business Development, Professional Development, Accountability, Business Development, Business Strategy, Business Communication, Delegation Skills

    Beginner · Course · 1 - 3 Months

    Category: New
    New
  • Y

    Yale University

    The Secrets to College Success

    Skills you'll gain: Literacy, Higher Education, Personal Development, Mentorship, Learning Strategies, Time Management, Student Support and Services, Student Engagement, Self-Awareness, Relationship Building, Planning, Prioritization, Resourcefulness, Professional Development, Goal Setting, Decision Making, Adaptability, Critical Thinking

    4.5 stars, 6 reviews, Beginner, Course, 1 - 3 Months

    ★ 4.5 (6) · Beginner · Course · 1 - 3 Months

    Category: New
    New
    Category: Free
    Free
  • E

    EDUCBA

    Analyze Commercial Banking & Customer Strategy

    Skills you'll gain: Commercial Banking, Banking, Retail Banking, Banking Services, Financial Inclusion, Commercial Lending, Bank Regulations, Customer Relationship Building, Customer Analysis, Consumer Lending, Financial Regulation, Customer Relationship Management, Financial Services, Financial Industry Regulatory Authorities, Case Studies, Customer Complaint Resolution, Competitive Analysis, Relationship Management, Regulatory Compliance, Technology Strategies

    4.9 stars, 12 reviews, Mixed, Course, 1 - 4 Weeks

    ★ 4.9 (12) · Mixed · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • C

    Coursera

    GenAI for Marketing and Customer Insights

    Skills you'll gain: Prompt Engineering, Customer Analysis, Customer Insights, Personalized Campaigns, AI Personalization, Keyword Research, Big Data, Performance marketing, Data Visualization, Risking, Marketing Analytics, Customer experience improvement, AI Product Strategy, Generative AI, Collaborative Software, Email Marketing, Marketing Automation, Social Media Marketing, Campaign Management, Predictive Analytics

    4.6 stars, 225 reviews, Intermediate, Specialization, 3 - 6 Months

    ★ 4.6 (225) · Intermediate · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • E

    EDUCBA

    Business Etiquette for Professional Success

    Skills you'll gain: Verbal Communication Skills, Communication, Interpersonal Communications, Professional Networking, Cultural Sensitivity, Intercultural Competence, Social Skills, Business Communication, Cultural Diversity, Non-Verbal Communication, Diversity Awareness, Professionalism, Rapport Building, Follow Through, Relationship Building, Professional Development, Digital Communications, Executive Presence

    5 stars, 33 reviews, Mixed, Course, 1 - 3 Months

    ★ 5 (33) · Mixed · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • C

    Coursera

    Analyze Churn, Design Onboarding Success

    Skills you'll gain: Customer Retention, Customer Analysis, Business Metrics, Data Analysis, Performance Metric, Customer Insights, Analysis, Performance Measurement, Trend Analysis, Benchmarking, Key Performance Indicators (KPIs), Pareto Chart, Descriptive Analytics, Root Cause Analysis, Consumer Behaviour

    Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • S

    Salesforce

    Groundwork for Success in Sales Development

    Skills you'll gain: Time Management, Productivity, Growth Mindedness, Sales Development, Professional Development, Goal Setting, Prioritization, Professionalism, Collaboration, Open Mindset, Personal Development, Teamwork, Sales, Performance Metric, Constructive Feedback, Self-Awareness, Salesforce, Stress Management, Accountability

    4.4 stars, 483 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.4 (483) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • L

    LearnQuest

    Foundations of Complex Sales Success

    Skills you'll gain: Sales Pipelines, Sales Enablement, Sales, Sales Process, Sales Strategy, Consultative Selling, Customer Relationship Management (CRM) Software, Stakeholder Engagement, Value Propositions, Rapport Building, Stakeholder Management, Customer Relationship Management, Stakeholder Analysis, Data-Driven Decision-Making, Cross-Channel Marketing, Relationship Building, Communication Strategies, Personalized Service

    Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • G

    Google Cloud

    Google Cloud Customer Care Fundamentals

    Skills you'll gain: Product Support, Google Cloud Platform, Technical Support and Services, Help Desk Support, Cloud Management, Technical Support, Cloud Services, Identity and Access Management, Service Level, Technical Communication, Data Loss Prevention, Issue Tracking, Technical Documentation, Incident Management

    Beginner · Course · 1 - 4 Weeks

    Category: Preview
    Preview
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In summary, here are 10 of our most popular customer success management courses

  • GenAI for Customer Journey Mapping: Coursera
  • GenAI for Customer Service Teams: Coursera
  • GenAI for Customer Service Representatives: Coursera
  • The Mother of All Success Manuals: Packt
  • The Secrets to College Success: Yale University
  • Analyze Commercial Banking & Customer Strategy: EDUCBA
  • GenAI for Marketing and Customer Insights: Coursera
  • Business Etiquette for Professional Success: EDUCBA
  • Analyze Churn, Design Onboarding Success: Coursera
  • Groundwork for Success in Sales Development: Salesforce

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