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  • Customer Communications Management

Results for "customer communications management"


  • L

    Logical Operations

    Customer Service

    Skills you'll gain: Customer Service, Customer Relationship Building, Customer Support, Customer experience improvement, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Customer Engagement, Greeting Customers, Service Recovery, Personalized Service, Brand Loyalty, Communication, Friendliness, Customer Analysis, Communication Strategies, Active Listening, Conflict Management, Crisis Management, Crisis Intervention

    ★ 4.8 (6) · Mixed · Course · 1 - 3 Months

  • J

    Johns Hopkins University

    Advanced Communication Strategies

    Skills you'll gain: Conflict Management, Teamwork, Storytelling, Communication Strategies, Organizational Strategy, Business Communication, Intercultural Competence, Communication, Verbal Communication Skills, Strategic Communication, Ethical Standards And Conduct, Organizational Effectiveness, Negotiation, Interpersonal Communications, Stakeholder Communications, Business Leadership, Team Performance Management, Cultural Diversity, Business Ethics, Team Collaboration

    ★ 4.8 (44) · Intermediate · Course · 1 - 3 Months

  • C

    Coursera

    Communication & Consulting

    Skills you'll gain: Data Storytelling, Data Presentation, Stakeholder Communications, Stakeholder Engagement, Persuasive Communication, Consulting, Constructive Feedback, Empathy, People Analytics, Communication Strategies, Consultative Approaches, AI literacy, Business Consulting, Business Communication, Technical Communication, Presentations, Communication

    Advanced · Course · 1 - 3 Months

  • C

    CVS Health

    Introduction to Customer Service

    Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Call Center Experience, Customer Support, Greeting Customers, Retail Sales, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Ability To Meet Deadlines, Root Cause Analysis, Non-Verbal Communication, Communication, Positivity

    ★ 4.6 (366) · Beginner · Course · 1 - 4 Weeks

  • M

    Microsoft

    Marketing, Communication, and PR

    Skills you'll gain: Marketing and Public Relations, Integrated Marketing Communications, Marketing Communications, Public Relations, Storytelling, Communication Planning, Content Performance Analysis, Strategic Communication, Target Audience, Promotions and Campaigns, Campaign Planning, Cross-Channel Marketing, User Research, Ethical Standards And Conduct, AI Integrations

    ★ 4.8 (40) · Beginner · Course · 1 - 3 Months

  • P

    Peking University

    Management Communication 管理沟通

    Skills you'll gain: Non-Verbal Communication, Internal Communications, Team Management, Strategic Communication, Business Communication, Corporate Communications, Negotiation, Interpersonal Communications, Communication, Meeting Facilitation, Verbal Communication Skills, Communication Strategies, Intercultural Competence, Culture, Cultural Diversity, Behavior Management, Cultural Sensitivity, Interviewing Skills, Public Speaking

    ★ 4.9 (177) · Mixed · Course · 1 - 3 Months

  • I

    IE Business School

    Integrated Marketing Communications: Advertising, Public Relations, Digital Marketing and more

    Skills you'll gain: Marketing Communications, Integrated Marketing Communications, Advertising Campaigns, Advertising, Marketing, Marketing Budgets, Brand Marketing, Campaign Planning, Communication Planning, Marketing Planning, Marketing and Public Relations, Brand Strategy, Brand Management, Brand Loyalty, Branding, Marketing Management, Marketing Psychology, Marketing Strategy and Techniques, Media Planning, Communication

    ★ 4.7 (2.5K) · Beginner · Course · 1 - 4 Weeks

  • K

    Knowledge Accelerators

    Customer Service Fundamentals

    Skills you'll gain: Customer Service, Problem Solving, Customer Support, Telephone Skills, Greeting Customers, Service Level, Client Support, Help Desk Support, Operations Support Systems, Customer and Client Support, Service Management, Personal Attributes, Critical Thinking and Problem Solving, Technical Support and Services, Communication, Customer Complaint Resolution, Empathy, Customer Engagement, Customer experience improvement, Process Management

    ★ 4.8 (1.9K) · Beginner · Course · 1 - 3 Months

  • C

    Coursera

    Campaign Management & Brand Alignment

    Skills you'll gain: Email Marketing, Campaign Management, Presentations, Microsoft Outlook, Campaign Planning, Workflow Management, Email Automation, Performance Reporting, Report Writing, Digital Marketing Campaigns, Brand Strategy, Social Media Campaigns, Marketing Planning, Brand Management, Communication Planning, Performance Analysis, Marketing Automation, Coordinating, Marketing Communications, Marketing Analytics

    Beginner · Course · 3 - 6 Months

  • C

    CVS Health

    Call Center Customer Service

    Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Collaboration, Teamwork, Telephone Skills, Inbound Calls, Customer Inquiries, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Performance Measurement, Verbal Communication Skills, Problem Solving, Communication

    ★ 4.6 (97) · Beginner · Course · 1 - 3 Months

  • U

    University of Illinois Urbana-Champaign

    Business Data Management and Communication

    Skills you'll gain: Data Storytelling, Revenue Recognition, Data Presentation, Data Visualization, Business Workflow Analysis, Accrual Accounting, Financial Statements, Accruals, Storytelling, Cash Flows, Accounting, Financial Statement Analysis, Business Analytics, Financial Accounting, Business Analysis, Big Data, Asset Management, Analytics, Data Analysis, Intellectual Property

    ★ 4.7 (6.4K) · Intermediate · Specialization · 3 - 6 Months

  • S

    SkillUp

    Product Owner: Communications & Stakeholder Management

    Skills you'll gain: Backlogs, Stakeholder Communications, Virtual Teams, Stakeholder Management, Agile Project Management, Stakeholder Engagement, Agile Software Development, Agile Product Development, Agile Methodology, Communication, Communication Strategies, Collaborative Software, Cross-Functional Collaboration, Cross-Functional Team Leadership, Negotiation, Conflict Management, Product Management, Product Requirements, User Story, Team Oriented

    ★ 4.8 (17) · Beginner · Course · 1 - 4 Weeks

1234…834

In summary, here are 10 of our most popular customer communications management courses

  • Customer Service: Logical Operations
  • Advanced Communication Strategies: Johns Hopkins University
  • Communication & Consulting: Coursera
  • Introduction to Customer Service: CVS Health
  • Marketing, Communication, and PR: Microsoft
  • Management Communication 管理沟通: Peking University
  • Integrated Marketing Communications: Advertising, Public Relations, Digital Marketing and more: IE Business School
  • Customer Service Fundamentals: Knowledge Accelerators
  • Campaign Management & Brand Alignment: Coursera
  • Call Center Customer Service: CVS Health

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