Skills you'll gain: Telephone Skills, Customer Service, Customer Complaint Resolution, Customer experience improvement, Personalized Service, Customer Relationship Building, Verbal Communication Skills, Customer Engagement, Communication, Active Listening, Non-Verbal Communication

Skills you'll gain: Market Dynamics, Product Knowledge, Customer experience strategy (CX), Team Oriented, Product Lifecycle Management, Value Propositions, Customer Insights, Competitive Analysis, Innovation, Cost Management

Skills you'll gain: Budgeting, Budget Management, Operating Budget, Cost Management, Business Planning, Financial Planning, Forecasting, Expense Management, Cash Flow Forecasting

Skills you'll gain: Cost Estimation, Cost Management, Cost Accounting, Estimation, Operating Expense, Resource Allocation, Process Mapping

Skills you'll gain: Employee Engagement, Stress Management, Employee Retention, Positivity, Mindfulness, Productivity, Emotional Intelligence, Relationship Building, Self-Awareness

Skills you'll gain: Organizational Change, Leadership Studies, Team Building, Organizational Leadership, Team Management, Team Performance Management, Organizational Effectiveness, Leadership and Management, Behavior Management, Forecasting

Skills you'll gain: Financial Statements, Financial Analysis, Accounting, Income Statement, Generally Accepted Accounting Principles (GAAP), Financial Reporting, Financial Accounting, Balance Sheet, Budgeting, Cash Flows

Skills you'll gain: Overcoming Objections, Selling Techniques, Negotiation, Sales, Sales Process, Product Knowledge, Communication, Rapport Building, Customer Analysis, Customer Service, Customer Engagement, Active Listening, Needs Assessment, Empathy, Non-Verbal Communication

Skills you'll gain: International Financial Reporting Standards, Generally Accepted Accounting Principles (GAAP), Standard Accounting Practices, Financial Reporting, Financial Statement Analysis, Financial Statements, Financial Accounting, Accounting

Skills you'll gain: Microsoft Word, Microsoft Office, Microsoft Excel, Email Automation, Grammar, Document Management, Business Writing, Security Controls, Document Control

Skills you'll gain: Public Speaking, Verbal Communication Skills, Communication, Composure

Skills you'll gain: Data Entry, Data Import/Export, Microsoft Office, Spreadsheet Software