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  • Customer Success Management

Results for "customer success management"


  • E

    ESCP Business School

    Intercultural Management

    Skills you'll gain: Intercultural Competence, Leadership Studies, Team Management, Global Marketing, Cultural Sensitivity, Cultural Diversity, Cultural Responsiveness, Culture, Organizational Leadership, Business Management, Human Resources, People Management, Contract Negotiation, Human Resource Strategy, Business Communication, Leadership and Management, Negotiation, Business Leadership, Diversity Marketing, Leadership

    ★ 4.6 (460) · Beginner · Course · 1 - 3 Months

  • U

    University of Michigan

    Community Awareness: Negotiating for Financial Success

    Skills you'll gain: Price Negotiation, Intercultural Competence, Negotiation, Business Ethics, Contract Negotiation, Cultural Diversity, Cultural Sensitivity, Ethical Standards And Conduct, Conflict Management, Decision Making

    Beginner · Course · 1 - 3 Months

  • C

    CVS Health

    Preparing for Your Retail Customer Service Role

    Skills you'll gain: Call Center Experience, Greeting Customers, Customer Complaint Resolution, De-escalation Techniques, Conflict Management, Customer Inquiries, Customer Service, Customer Relationship Building, Interviewing Skills, Customer Support, Inbound Calls, Outbound Calls, Problem Solving, Keyword Research, Verbal Communication Skills, Communication

    ★ 4.4 (17) · Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Create Customer Support Data with Microsoft Excel

    Skills you'll gain: Microsoft Excel, Data Validation, Customer Data Management, Excel Formulas, Microsoft 365, Customer Relationship Management, Customer Support, Spreadsheet Software, Customer Service, Data Security, Data Management, Data Integrity, Invoicing, User Accounts, Editing

    ★ 5 (11) · Beginner · Guided Project · Less Than 2 Hours

  • C

    Coursera

    Create a Customer Satisfaction Survey in Qualtrics

    Skills you'll gain: Customer Insights, Customer Analysis, User Feedback, Customer experience strategy (CX), Customer experience improvement, Customer Service, Market Research, Branding, Advertising, Public Relations

    ★ 4.7 (14) · Beginner · Guided Project · Less Than 2 Hours

  • I

    Imperial College London

    Introduction to Creative Thinking: Tools for Success

    Skills you'll gain: Creative Thinking, Brainstorming, Ideation, Creativity, Creative Problem-Solving, Innovation

    ★ 4.9 (796) · Beginner · Course · 1 - 3 Months

  • C

    Coursera

    Architect Resilient Microservices for AI Success

    Skills you'll gain: AI Security, Microservices, Site Reliability Engineering, Failure Analysis, Distributed Computing, Middleware, Failure Mode And Effects Analysis, Continuous Monitoring, Risk Management Framework, Performance Tuning, Dependency Analysis, Performance Metric, Performance Analysis, Application Performance Management, Systems Development, System Monitoring, Authentications

    Intermediate · Course · 1 - 4 Weeks

  • L

    LearnQuest

    Technology, Influence & Sustained Success in Modern Sales

    Skills you'll gain: Technical Sales, Sales, Sales Pipelines, Sales Strategy, Sales Enablement, Sales Training, Selling Techniques, Sales Operations, Sales Process, Personalized Campaigns, AI Personalization, Customer Relationship Management (CRM) Software, Meeting Facilitation, Marketing Automation, Discussion Facilitation, Virtual Teams, Sales Presentation, Consumer Behaviour, Customer Relationship Building, Stakeholder Analysis

    ★ 4.4 (40) · Intermediate · Course · 1 - 4 Weeks

  • P

    Packt

    Financial & Technical Skills for Business Success

    Skills you'll gain: Blogs, Spreadsheet Software, Financial Statements, Financial Statement Analysis, Financial Acumen, Excel Formulas, Microsoft Excel, Financial Analysis, Data Storytelling, Content Marketing, Balance Sheet, Financial Data, Web Presence, Profit and Loss (P&L) Management, Cash Flows

    Beginner · Course · 1 - 3 Months

  • C

    Coursera

    Analyze AI to Amplify Brand Success

    Skills you'll gain: Marketing Effectiveness, Data-Driven Marketing, Performance Measurement, Digital Marketing Campaigns, Brand Awareness, Brand Marketing, Campaign Planning, Performance Metric, Marketing Planning, Marketing Strategies, Marketing Analytics, Branding, Strategic Partnership, Competitive Intelligence, Brand Strategy, Brand Management, Microsoft Copilot, Customer Insights, Promotions and Campaigns, AI Integrations

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Introduction to KPIs: Measuring Success in Business

    Skills you'll gain: Key Performance Indicators (KPIs), Performance Measurement, Business Metrics, Process Improvement, Continuous Improvement Process, Performance Analysis, Business Process Improvement, Performance Metric, Performance Improvement, Performance Reporting, Operational Performance Management, Business Analysis, Data-Driven Decision-Making, Operational Efficiency

    ★ 4.6 (85) · Beginner · Course · 1 - 4 Weeks

  • H

    Hult International Business School

    Mastering Sales: From Fundamentals to Career Success

    Skills you'll gain: Active Listening, Sales Development, Rapport Building, Sales Strategy, Sales Process, Selling Techniques, Sales Presentation, Communication, Sales Presentations, Prospecting and Qualification, Influencing, Relationship Building, Professional Development, Relationship Management, Negotiation, Interviewing Skills, Branding, Time Management

    ★ 5 (11) · Beginner · Course · 1 - 4 Weeks

1…313233…834

In summary, here are 10 of our most popular customer success management courses

  • Intercultural Management: ESCP Business School
  • Community Awareness: Negotiating for Financial Success: University of Michigan
  • Preparing for Your Retail Customer Service Role: CVS Health
  • Create Customer Support Data with Microsoft Excel: Coursera
  • Create a Customer Satisfaction Survey in Qualtrics: Coursera
  • Introduction to Creative Thinking: Tools for Success: Imperial College London
  • Architect Resilient Microservices for AI Success: Coursera
  • Technology, Influence & Sustained Success in Modern Sales: LearnQuest
  • Financial & Technical Skills for Business Success: Packt
  • Analyze AI to Amplify Brand Success: Coursera

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