Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Coursera
Skills you'll gain: Wireframing, Mockups, Web Content, Web Design, Information Architecture, Collaborative Software, User Experience Design
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: PHP (Scripting Language), File I/O, Web Applications, Usability, Information Architecture, Responsive Web Design, Hypertext Markup Language (HTML), Front-End Web Development, MySQL, Web Design and Development, User Experience Design, Browser Compatibility, User Interface (UI), HTML and CSS, Verification And Validation, User Interface (UI) Design, Server Side, Semantic Web, Back-End Web Development, Javascript
Beginner · Specialization · 1 - 3 Months

Codio
Skills you'll gain: Prompt Engineering, OpenAI API, Generative AI, Animations, Image Analysis, Graphics Software, Computer Graphics, Application Programming Interface (API), Pandas (Python Package), Integrated Development Environments
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Cash Flows, Income Statement, Financial Analysis, Financial Accounting, Revenue Recognition, Generally Accepted Accounting Principles (GAAP), Revenue Management, Accrual Accounting, Finance
Mixed · Course · 1 - 3 Months

Skills you'll gain: Feature Engineering, Data Cleansing, Data Visualization, Data Preprocessing, Logistic Regression, Predictive Modeling, Applied Machine Learning, Supervised Learning, Scikit Learn (Machine Learning Library), Machine Learning, Model Evaluation, Classification Algorithms, Data Science, Python Programming
Beginner · Guided Project · Less Than 2 Hours

AI Business School
Skills you'll gain: Agentic Workflows, Agentic systems, Productivity, No-Code Development, AI Workflows, Sales Management, AI Enablement, Business Process Automation, Automation, Artificial Intelligence, Digital Transformation, Application Development, Ideation
Intermediate · Course · 1 - 4 Weeks
Skills you'll gain: Package and Software Management, Platform As A Service (PaaS), Virtual Environment, Dependency Analysis, Python Programming, Application Deployment
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Prompt Engineering, ChatGPT, Generative AI, Large Language Modeling, Business Process, Content Creation, Target Audience, Artificial Intelligence, Writing
Beginner · Course · 1 - 4 Weeks

AI Business School
Skills you'll gain: Responsible AI, Generative AI, Risk Management, HR Tech, Risk Analysis, AI Enablement, Artificial Intelligence, Agentic systems, Human Resources, Human Resource Strategy, Automation, Digital Transformation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: ISO 9000 Series, Governance Risk Management and Compliance, Quality Management Systems, Quality Improvement, Program Implementation, Quality Management, Operational Risk, Continuous Improvement Process, Risk Management, Internal Controls, Compliance Management, Auditing
Mixed · Course · 1 - 4 Weeks

University of Virginia
Skills you'll gain: Product Management, New Product Development, Product Roadmaps, Product Lifecycle Management, Product Improvement, Innovation, Business Modeling, Stakeholder Engagement, Product Testing, Leadership and Management, Growth Strategies, Customer Engagement, Cross-Functional Collaboration, Customer Insights, Data-Driven Decision-Making
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Product Development, Product Strategy, Sustainable Business, Product Management, Marketing, Sustainable Design, New Product Development, Product Lifecycle Management, Commercialization, Marketing Strategies, Business Marketing, Presentations, Corporate Sustainability, Market Dynamics, Financial Analysis, Financial Modeling, Business Metrics, Cash Flows
Build toward a degree
Beginner · Course · 1 - 3 Months