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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: Free Trial
    Free Trial
    U

    University of Illinois Urbana-Champaign

    Global Marketing: Cultural Frameworks

    Skills you'll gain: Culture, Cultural Diversity, Cultural Sensitivity, Intercultural Competence, Global Marketing, Organizational Structure, Diversity Awareness, Consumer Behaviour, Brand Management, Human Resource Management, Coordination

    Build toward a degree

    4.9
    Rating, 4.9 out of 5 stars
    ·
    14 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Maryland, College Park

    Sprint Planning for Faster Agile Team Delivery

    Skills you'll gain: Backlogs, Sprint Planning, Prioritization, Scope Management, Agile Project Management, Agile Methodology, Scheduling, Capacity Management, Project Management, Workflow Management, User Story, Team Management, Timelines

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    BFSI Essentials: Unlocking Finance Careers

    Skills you'll gain: Investment Banking, Financial Services, Banking Services, Insurance, Financial Inclusion, Business Ethics, Insurance Policies, Professional Networking, Interviewing Skills, Banking, Customer experience strategy (CX), Compensation Analysis, Finance, Underwriting, Regulatory Compliance, Financial Analysis, Portfolio Management, Financial Planning, Wealth Management, Risk Management

    4.2
    Rating, 4.2 out of 5 stars
    ·
    14 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    C

    Coursera

    The Beginner’s Guide to Business Negotiation

    Skills you'll gain: Negotiation, Contract Negotiation, Influencing, Communication, Relationship Building, Interpersonal Communications, Rapport Building, Verbal Communication Skills, Planning, Goal Setting

    4.8
    Rating, 4.8 out of 5 stars
    ·
    17 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    Foundations of Usability Testing

    Skills you'll gain: Usability Testing, Usability, Human Centered Design, Human Factors, Human Computer Interaction, Software Testing, User Interface (UI), Web Content Accessibility Guidelines, User Experience, User Research, Risk Management Framework, Law, Regulation, and Compliance

    Advanced · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Generative AI for PowerPoint and Word to Optimize Content Creation

    Skills you'll gain: Presentations, Microsoft Copilot, Microsoft PowerPoint, Microsoft Word, Sales Presentations, Productivity Software, Multimedia, Microsoft 365, Animations, Writing and Editing, Technical Communication, Business Writing, Content Creation, Target Audience

    4.6
    Rating, 4.6 out of 5 stars
    ·
    12 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    D

    Duke University

    Agile Strategy for Competitive Advantage

    Skills you'll gain: Market Trend, Strategic Thinking, Innovation, Market Opportunities, Business Strategy, Business Transformation, Competitive Analysis, Agile Project Management, Trend Analysis, Case Studies, Strategic Leadership, Strategic Decision-Making

    4.5
    Rating, 4.5 out of 5 stars
    ·
    34 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    W

    Whizlabs

    AWS: Threat Detection, Logging and Monitoring

    Skills you'll gain: AWS Identity and Access Management (IAM), Amazon CloudWatch, Threat Detection, Threat Management, Amazon Web Services, Incident Response, Continuous Monitoring, Cloud Security, Identity and Access Management, Amazon Elastic Compute Cloud, Network Security, Event Monitoring

    4.7
    Rating, 4.7 out of 5 stars
    ·
    15 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    R

    Rutgers the State University of New Jersey

    AI Ethics in Business

    Skills you'll gain: Business Ethics, Responsible AI, Case Studies, Governance, Ethical Standards And Conduct, AI Security, Compliance Management, Artificial Intelligence, Business Management, Regulation and Legal Compliance, Accountability, Information Privacy, Business Strategies, Decision Making, Social Impact, Social Justice

    3.6
    Rating, 3.6 out of 5 stars
    ·
    15 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    Git and GitHub Complete Master Class

    Skills you'll gain: GitHub, Git (Version Control System), Version Control, Unix Commands, Unix Shell, Software Versioning, Linux Commands, Command-Line Interface, Devops Tools, Collaborative Software, Code Review, Software Configuration Management, Software Development Tools, Secure Coding, File Management, Technical Documentation, Software Documentation

    4.6
    Rating, 4.6 out of 5 stars
    ·
    32 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    L

    LearnKartS

    AI Marketing: Grow Your Brand with AI Tools

    Skills you'll gain: Email Marketing, AI Personalization, Marketing Automation, MarTech, Marketing Analytics, Search Engine Optimization, Marketing Strategies, Social Media Marketing, Blogs, Personalized Service, Content Creation, Social Media Content, Customer experience improvement, Web Content, Customer Engagement, Generative AI, Data-Driven Decision-Making, Automation

    Mixed · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    M

    Microsoft

    Microsoft Copilot for Security

    Skills you'll gain: Prompt Engineering, Microsoft Copilot, AI Security, Endpoint Detection and Response, Security Information and Event Management (SIEM), Cyber Threat Hunting, Microsoft Azure, Cyber Security Assessment, Incident Response, Generative AI, Query Languages

    4.8
    Rating, 4.8 out of 5 stars
    ·
    13 reviews

    Intermediate · Course · 1 - 3 Months

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • Global Marketing: Cultural Frameworks: University of Illinois Urbana-Champaign
  • Sprint Planning for Faster Agile Team Delivery: University of Maryland, College Park
  • BFSI Essentials: Unlocking Finance Careers: Board Infinity
  • The Beginner’s Guide to Business Negotiation : Coursera
  • Foundations of Usability Testing: Board Infinity
  • Generative AI for PowerPoint and Word to Optimize Content Creation: Microsoft
  • Agile Strategy for Competitive Advantage: Duke University
  • AWS: Threat Detection, Logging and Monitoring: Whizlabs
  • AI Ethics in Business: Rutgers the State University of New Jersey
  • Git and GitHub Complete Master Class: Packt

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