IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.

Packt
Skills you'll gain: Meeting Facilitation, Productivity, Team Building, Organizational Effectiveness, Team Leadership, Discussion Facilitation, Team Motivation, Conflict Management, Active Listening
Beginner · Course · 1 - 4 Weeks

LearnKartS
Skills you'll gain: Prometheus (Software), Data Processing, Application Performance Management
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer experience strategy (CX), Customer Service, Customer experience improvement, Customer Communications Management, Customer Relationship Management (CRM) Software, Personalized Service, Customer Insights, Business Analytics, ChatGPT, User Feedback, Analytics, Consumer Behaviour, Real Time Data, Automation
Intermediate · Course · 1 - 4 Weeks

University of Michigan
Skills you'll gain: Relational Databases, Databases, Data Visualization Software, Web Scraping, Data Science, Scatter Plots, Data Manipulation, SQL, Data Processing, JSON, Application Programming Interface (API), Data Import/Export, Python Programming, Extensible Markup Language (XML), Hypertext Markup Language (HTML)
Intermediate · Course · 1 - 4 Weeks

Duke University
Skills you'll gain: Web Scraping, Data Ethics, Data Transformation, Tidyverse (R Package), Data Wrangling, Data Cleansing, Data Manipulation, Data Collection, Data Capture, Data Pipelines, Data Integration, Personally Identifiable Information, R Programming, Exploratory Data Analysis, Information Privacy, Statistical Programming
Beginner · Course · 1 - 4 Weeks

Vanderbilt University
Skills you'll gain: Large Language Modeling, Responsible AI, LLM Application, Decision Making, Team Management, Resource Allocation, Generative AI, Qualitative Research, Prompt Engineering, Analysis, Communication, Project Management, Data Ethics, Data-Driven Decision-Making, Data Storytelling, Data Visualization
Beginner · Course · 1 - 3 Months

Duke University
Skills you'll gain: Community and Social Work, Social Justice, Community Outreach, Public History, Research, Storytelling, Cultural Diversity
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Data Ethics, Generative AI, Responsible AI, Data Quality, AI Product Strategy, Data Strategy, Predictive Modeling, Innovation, Automation
Intermediate · Course · 1 - 4 Weeks

FAIR Institute
Skills you'll gain: Cyber Risk, Threat Management, Continuous Monitoring, Cyber Security Strategy, Risk Management, Risk Appetite, Enterprise Risk Management (ERM), Governance Risk Management and Compliance, Cybersecurity, Business Risk Management, Risk Modeling, Risk Mitigation, Risk Analysis, Governance, Automation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Dimensionality Reduction, Unsupervised Learning, Deep Learning, Machine Learning Algorithms, Random Forest Algorithm, Feature Engineering, Artificial Neural Networks, Supervised Learning, Statistical Machine Learning, Anomaly Detection, Machine Learning, Classification And Regression Tree (CART)
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Amazon CloudWatch, Network Troubleshooting, Continuous Monitoring, AWS Identity and Access Management (IAM), Encryption, Network Security, Network Administration, Amazon Web Services, Security Controls, Cloud Security, Firewall, Network Monitoring, Network Performance Management, Governance
Intermediate · Course · 1 - 4 Weeks

University of Leeds
Skills you'll gain: Cloud Computing, Cloud Infrastructure, Cloud Platforms, Cloud Solutions, Cloud Development, Cloud Applications, Cloud Services, Cloud Engineering, Cloud Computing Architecture, Infrastructure As A Service (IaaS), Software As A Service, Consulting, Platform As A Service (PaaS), Scalability
Beginner · Course · 1 - 4 Weeks