• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Experience

Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • P

    Packt

    Master Java Unit Testing with Spring Boot and Mockito

    Skills you'll gain: Unit Testing, JUnit, Integration Testing, Restful API, Software Testing, Test Tools, Web Services, Java Programming, Hibernate (Java), Verification And Validation, Business Logic

    Intermediate · Course · 1 - 4 Weeks

  • A

    Alex Genadinik

    Pricing Strategies - 2026

    Skills you'll gain: Price Negotiation, Customer Retention, Selling Techniques, Sales Strategy, Product Strategy, Upselling, Entrepreneurship, Negotiation, Revenue Management, Coaching, Business Marketing, E-Commerce, Case Studies

    Mixed · Course · 1 - 3 Months

  • S

    Simplilearn

    Data Modelling in Power BI

    Skills you'll gain: Power BI, Data Analysis Expressions (DAX), Dashboard, Dashboard Creation, Data Visualization, Data Modeling, Interactive Data Visualization, Report Writing, Data Visualization Software, Data Transformation, Data Manipulation, Business Reporting, Data Cleansing, Data Sharing, Relational Databases, Data Preprocessing

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Cleaning, Organizing, and Speeding Up SQL

    Skills you'll gain: Data Cleansing, Database Design, Data Integration, Data Import/Export, SQL, Data Maintenance, Data Manipulation, Data Wrangling, Database Development, Database Management, Relational Databases, Data Quality, Data Integrity, Query Languages, Performance Tuning

    Beginner · Course · 1 - 4 Weeks

  • L

    LearnQuest

    Foundations of Insight Selling

    Skills you'll gain: Consultative Approaches, Consultative Selling, Value Propositions, Sales Strategy, Market Opportunities, Selling Techniques, Executive Presence, Sales, Regional Sales, General Sales Practices, Business Development, Stakeholder Communications, Business Communication, Strategic Partnership, Active Listening, Customer Insights, Storytelling, Communication Strategies, Organizational Structure

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    Créer du contenu pour les réseaux sociaux avec PicMonkey

    Skills you'll gain: Social Media Content, Social Media, Social Media Marketing, Instagram, Brand Loyalty, Content Creation, Customer Relationship Building, Customer Engagement, Graphic Design, Digital Marketing

    Beginner · Guided Project · Less Than 2 Hours

  • O

    O.P. Jindal Global University

    Big Data Analytics

    Skills you'll gain: Big Data, Apache Spark, Apache Hadoop, Apache Hive, NoSQL, Database Systems, Data Mining, Cloud Applications, Cloud Solutions, Real Time Data, Cloud Computing, Data Processing, Query Languages, Distributed Computing, Applied Machine Learning, Scripting Languages, Data Manipulation

    Beginner · Course · 1 - 3 Months

  • C

    Coursera

    Track Marketing Goals with Google Analytics

    Skills you'll gain: Google Analytics, Web Analytics, Marketing Analytics, Conversion Funnel Analysis, Google Ads, Marketing Effectiveness, Web Analytics and SEO, Smart Goals, Data-Driven Marketing, Customer Analysis, Digital Marketing, Customer Insights, Analytics, Goal Setting, Trend Analysis, Campaign Planning, Strategic Marketing, Data Analysis, Performance Metric, Data Integration

    Beginner · Course · 3 - 6 Months

  • C

    Creo Incubator

    ريادة الأعمال: توليد الأفكار واستكشاف الأساسيات

    Skills you'll gain: Design Thinking, Value Propositions, Ideation, Business Modeling, Entrepreneurship, Lean Methodologies, Brainstorming, Problem Solving, Project Design, Innovation, Growth Mindedness, Adaptability, Customer Analysis

    Beginner · Course · 1 - 3 Months

  • P

    Packt

    Snowflake - Build and Architect Data Pipelines Using AWS

    Skills you'll gain: Snowflake Schema, Data Pipelines, Apache Airflow, Data Security, Data Governance, Data Architecture, Extract, Transform, Load, Apache Kafka, Performance Tuning, PySpark, Data Warehousing, Data Import/Export, Amazon S3, Amazon Web Services, Real Time Data, Data Processing, SQL, Stored Procedure, Role-Based Access Control (RBAC)

    Intermediate · Course · 3 - 6 Months

  • P

    Packt

    Unreal Engine 5 - Blueprints Game Developer Masterclass

    Skills you'll gain: Unreal Engine, User Interface and User Experience (UI/UX) Design, UI Components, User Interface (UI) Design, Video Game Development, Game Design, Computer Graphics, Code Reusability, No-Code Development, Virtual Environment, Scripting, Event-Driven Programming, Computational Logic, Data Structures

    Beginner · Course · 3 - 6 Months

  • L

    LearnQuest

    Fundamentals of B2B Selling in Tech

    Skills you'll gain: Sales Pipelines, Prospecting and Qualification, Sales Development, Sales Process, Persuasive Communication, Sales Management, Communication, Value Propositions, B2B Sales, Technical Sales, Sales Prospecting, Overcoming Objections, Communication Strategies, Customer Relationship Management (CRM) Software, Product Demonstration, Sales, Sales Strategy, Lead Generation, Market Analysis, Market Dynamics

    Beginner · Course · 1 - 4 Weeks

1…421422423…665

In summary, here are 10 of our most popular customer experience courses

  • Master Java Unit Testing with Spring Boot and Mockito: Packt
  • Pricing Strategies - 2026: Alex Genadinik
  • Data Modelling in Power BI: Simplilearn
  • Cleaning, Organizing, and Speeding Up SQL: Coursera
  • Foundations of Insight Selling: LearnQuest
  • Créer du contenu pour les réseaux sociaux avec PicMonkey: Coursera
  • Big Data Analytics: O.P. Jindal Global University
  • Track Marketing Goals with Google Analytics: Coursera
  • ريادة الأعمال: توليد الأفكار واستكشاف الأساسيات: Creo Incubator
  • Snowflake - Build and Architect Data Pipelines Using AWS: Packt

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok