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Technical Support Courses

Technical support courses can help you learn troubleshooting techniques, customer service skills, and network configuration. You can build expertise in diagnosing hardware and software issues, managing user accounts, and implementing security protocols. Many courses introduce tools like ticketing systems, remote desktop applications, and monitoring software, that support efficiently resolving technical problems and ensuring smooth operations in various environments.


Popular Technical Support Courses and Certifications


  • P

    Pearson

    Cisco Certified Support Technician IT Support 100-140 Unit 1

    Skills you'll gain: Technical Support and Services, Help Desk Support, Desktop Support, End User Training and Support, Technical Support, Software Documentation, Technical Documentation, Hardware Troubleshooting, Issue Tracking

    ★ 4.9 (9) · Beginner · Course · 1 - 4 Weeks

    Status: Free Trial
    Free Trial
    Category: Credit offered
    Credit offered
  • P

    Pearson

    Cisco Certified Support Technician IT Support 100-140 Unit 5

    Skills you'll gain: Mac OS, Microsoft Windows, Operating System Administration, Desktop Support, System Support, End User Training and Support, Knowledge of Apple Software, System Configuration, Computer Displays, Software Installation, Android (Operating System), Apple iOS, Mobile Security, Patch Management, Package and Software Management, iOS Development, System Monitoring, OS Process Management, Performance Tuning, Browser Compatibility

    Beginner · Course · 1 - 4 Weeks

    Status: Free Trial
    Free Trial
    Category: Credit offered
    Credit offered
  • P

    Packt

    Technical Program Manager's Handbook: Mastering PM Skills

    Skills you'll gain: Technical Management, Program Management, Stakeholder Engagement, Stakeholder Management, Stakeholder Communications, Project Management, Project Risk Management, Technical Product Management, Risk Management, Program Implementation, Management Training And Development, Initiative and Leadership, Technical Consulting, Professional Development, Risk Analysis, Generative AI, AI literacy, Communication Planning, Technical Communication, Technical Analysis

    Intermediate · Course · 3 - 6 Months

    Category: New
    New
    Category: Credit offered
    Credit offered
  • P

    Pearson

    Cisco Certified Support Technician IT Support 100-140 Unit 8

    Skills you'll gain: Cyber Threat Intelligence, Malware Protection, Personally Identifiable Information, Threat Detection, Threat Management, Cybersecurity, Cyber Attacks, Vulnerability Scanning, Information Privacy, Data Security, Security Awareness, Human Factors (Security)

    Beginner · Course · 1 - 4 Weeks

    Status: Free Trial
    Free Trial
    Category: Credit offered
    Credit offered
  • P

    Pearson

    Cisco Certified Support Technician IT Support 100-140 Unit 7

    Skills you'll gain: Cloud Services, Virtualization, Cloud Technologies, Cloud Hosting, Cloud Platforms, Productivity Software, Cloud Solutions, Cloud Computing, Virtualization and Virtual Machines, Cloud Applications, Cloud Management, Business Software, Business Technologies, Technical Support and Services, Collaborative Software, Microsoft 365, Technical Support, End User Training and Support, Servers, Help Desk Support

    Beginner · Course · 1 - 4 Weeks

    Status: Free Trial
    Free Trial
    Category: Credit offered
    Credit offered
  • C

    Coursera

    GenAI for Computer Support Specialists (IT Support)

    Skills you'll gain: Responsible AI, Generative AI, Technical Support and Services, End User Training and Support, AI literacy, Technical Support, AI Integrations, Data Ethics, Automation

    ★ 4 (12) · Beginner · Course · 1 - 4 Weeks

    Category: Preview
    Preview
    Category: Credit offered
    Credit offered
  • I

    Illinois Tech

    Hardware and Operating System Foundations II

    Skills you'll gain: Linux, Linux Administration, Operating System Administration, Linux Commands, User Accounts, Command-Line Interface, Systems Administration, Operating Systems, User Provisioning, Service Management, System Configuration, Package and Software Management, System Monitoring, Graphical Tools, Software Installation, File Management

    ★ 4.6 (66) · Intermediate · Course · 1 - 4 Weeks

    Status: Free Trial
    Free Trial
    Category: Build toward a degree
    Build toward a degree
  • P

    Packt

    Networking and Troubleshooting IT Systems

    Skills you'll gain: Command-Line Interface, Network Troubleshooting, TCP/IP, Wireless Networks, Local Area Networks, System Support, Linux Commands, Desktop Support, Network Monitoring, Virtual Private Networks (VPN), Operating System Administration, Network Administration, Dynamic Host Configuration Protocol (DHCP), Hardware Troubleshooting, Network Infrastructure, General Networking, VPN Clients, Network Protocols, Remote Access Systems, Network Routers

    Beginner · Course · 1 - 3 Months

    Category: New
    New
    Status: Free Trial
    Free Trial
    Category: Credit offered
    Credit offered
  • M

    Microsoft

    Essential Aspects of Software, Hardware, and Data Backup

    Skills you'll gain: Cybersecurity, Application Security, Data Storage Technologies, Hardening, Information Systems Security, Software Installation, System Configuration, Data Management, Security Controls, Computer Hardware, Data Security, Security Management, Data Storage, Information Technology Operations, Firewall, Disaster Recovery, Encryption, Role-Based Access Control (RBAC), Identity and Access Management

    ★ 4.7 (157) · Beginner · Course · 1 - 4 Weeks

    Status: Free Trial
    Free Trial
    Category: Credit offered
    Credit offered
  • P

    Pearson

    Cisco Certified Support Technician IT Support 100-140 Unit10

    Skills you'll gain: Technical Support and Services, Technical Support, Client Support, Customer Support, Help Desk Support, Rapport Building, Relationship Building, Information Technology, Professional Networking, Verbal Communication Skills, Knowledge Transfer, Initiative and Leadership, Ethical Standards And Conduct, Computer Hardware

    ★ 4.3 (6) · Beginner · Course · 1 - 4 Weeks

    Status: Free Trial
    Free Trial
    Category: Credit offered
    Credit offered
  • J

    Johns Hopkins University

    The Critical Role of IT Support Staff in Healthcare

    Skills you'll gain: Desktop Support, End User Training and Support, Technical Support and Services, Medical Support, Help Desk Support, Healthcare Industry Knowledge, Technical Support, Health Technology, Information Technology, Health Care, Information Technology Operations, Issue Tracking, Medical Terminology

    ★ 4.7 (769) · Beginner · Course · 1 - 4 Weeks

    Status: Free Trial
    Free Trial
    Category: Credit offered
    Credit offered
  • F

    Fortinet, Inc.

    Network Security Support Engineer

    Skills you'll gain: Network Support, Network Troubleshooting, Firewall, Network Monitoring, Technical Support and Services, Network Security, Virtual Private Networks (VPN), Lightweight Directory Access Protocols, System Monitoring, Authentications, Performance Tuning, Security Software, System Configuration, Cybersecurity, Memory Management, Malware Protection

    ★ 4.6 (30) · Intermediate · Course · 1 - 3 Months

    Status: Free Trial
    Free Trial
    Category: Credit offered
    Credit offered
1…567…421

In summary, here are 10 of our most popular technical support courses

  • Cisco Certified Support Technician IT Support 100-140 Unit 1: Pearson
  • Cisco Certified Support Technician IT Support 100-140 Unit 5: Pearson
  • Technical Program Manager's Handbook: Mastering PM Skills: Packt
  • Cisco Certified Support Technician IT Support 100-140 Unit 8: Pearson
  • Cisco Certified Support Technician IT Support 100-140 Unit 7: Pearson
  • GenAI for Computer Support Specialists (IT Support): Coursera
  • Hardware and Operating System Foundations II: Illinois Tech
  • Networking and Troubleshooting IT Systems: Packt
  • Essential Aspects of Software, Hardware, and Data Backup: Microsoft
  • Cisco Certified Support Technician IT Support 100-140 Unit10: Pearson

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