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  • Service Improvement

Results for "service improvement"


  • K

    Kennesaw State University

    How to Achieve Service Excellence - Jagdish Sheth

    Skills you'll gain: Customer Service, Service Recovery, Service Design, Personalized Service, Hospitality Services, Brand Loyalty, Customer experience improvement, Loyalty Programs, Customer Relationship Building, Customer experience strategy (CX), Service Management, Trustworthiness, Service Improvement, Customer Engagement, Customer Advocacy, Operations Management, Operational Excellence, Customer Analysis, Reliability, Patient-centered Care

    Mixed · Course · 1 - 4 Weeks

  • U

    University of Houston

    Value-Based Care: Quality Improvement in Organizations

    Skills you'll gain: Value-Based Care, Continuous Quality Improvement (CQI), Quality Improvement, Culture Transformation, Initiative and Leadership, Organizational Leadership, Health Care Administration, Visionary, Strategic Leadership, Organizational Change, Quality Management, Thought Leadership, Team Building, Teamwork, Diversity Awareness, Adaptability, Verbal Strategic Communication, Health Care, Health Education, Public Health

    ★ 4.6 (33) · Beginner · Course · 1 - 4 Weeks

  • E

    EDUCBA

    Lean Six Sigma Yellow Belt: Apply, Analyze & Improve Quality

    Skills you'll gain: Process Mapping, Lean Six Sigma, Six Sigma Methodology, Quality Management, Process Analysis, Quality Improvement, Quality Monitoring, Data-Driven Decision-Making, Process Flow Diagrams, Pareto Chart, Run Chart, Statistical Process Controls, Process Improvement, Statistical Analysis, Product Quality (QA/QC), Process Improvement and Optimization, Quality Assessment, Quality Control, Data Analysis, Data Analysis Software

    ★ 4.6 (41) · Mixed · Course · 1 - 4 Weeks

  • U

    University of Florida

    Fixing Healthcare Delivery 2.0: Advanced Lean

    Skills you'll gain: Lean Methodologies, Patient-centered Care, Patient Safety, Patient Flow, Scientific Methods, Health Systems, Process Improvement, Continuous Quality Improvement (CQI), Process Modeling, Systems Analysis

    ★ 4.7 (44) · Mixed · Course · 1 - 3 Months

  • I

    IESE Business School

    How to Build an Effective Service Company

    Skills you'll gain: Lean Methodologies, Workforce Management, Service Design, Lean Manufacturing, Service Improvement, Operations Management, Operational Excellence, Business Process Management, Process Optimization, Service Management, Operational Efficiency, Workforce Planning, Process Improvement, Staff Management, Process Analysis, Sustainable Business, Quality Improvement, Process Flow Diagrams, Capacity Management, Client Services

    ★ 4.4 (25) · Beginner · Course · 1 - 3 Months

  • E

    EDUCBA

    Mastering Total Quality Management: Analyze, Apply & Improve

    Skills you'll gain: Quality Management, Culture Transformation, Quality Improvement, Quality Management Systems, Continuous Quality Improvement (CQI), Continuous Improvement Process, Quality Assessment, Organizational Development, Process Improvement, Cost Management, Organizational Change, Customer experience improvement, Human Relations Movement, Team Oriented, Employee Engagement

    ★ 4.4 (21) · Mixed · Course · 1 - 4 Weeks

  • P

    Packt

    IT Service Management: Career Guide

    Skills you'll gain: IT Service Management, Service Management, Digital Transformation, Information Technology Infrastructure Library, IT Management, Communication Strategies, Stakeholder Communications, Strategic Communication, Management Training And Development, People Development, Business Transformation, Information Technology, Technology Strategies, Stakeholder Engagement, Organizational Strategy, Professional Networking, Value Propositions, Business Operations, Customer experience improvement, Continuous Improvement Process

    Beginner · Course · 3 - 6 Months

  • R

    Rutgers the State University of New Jersey

    Quality Improvement in Healthcare Organizations

    Skills you'll gain: Quality Improvement, Continuous Quality Improvement (CQI), Quality Assurance, Healthcare Project Management, Data Quality, Spreadsheet Software, Analysis

    ★ 4.7 (201) · Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    Service Integration and Management (SIAM) Foundation

    Skills you'll gain: Service Management, Information Technology Infrastructure Library, IT Service Management, Systems Integration, Control Objectives for Information and Related Technology (COBIT), Supplier Relationship Management, Supplier Performance Management, Strategic Sourcing, Culture Transformation, Process Development, Organizational Structure, Cross-Functional Collaboration, Governance, Risk Analysis, Process Improvement and Optimization, Risk Management, Continuous Improvement Process, Organizational Change, Performance Measurement, Lean Methodologies

    Beginner · Course · 1 - 3 Months

  • I

    Imperial College London

    Quality Improvement for Population Health

    Skills you'll gain: Public Health, Continuous Quality Improvement (CQI), Health Care, Geographic Information Systems, Research Design, Geospatial Mapping

    ★ 4.9 (74) · Intermediate · Course · 1 - 4 Weeks

  • P

    Packt

    SLIs and SLOs Demystified

    Skills you'll gain: Site Reliability Engineering, Service Level, Service Level Agreement, Reliability, Key Performance Indicators (KPIs), System Monitoring, Performance Metric, Performance Measurement, Business Metrics, Continuous Monitoring, Return On Investment, DevOps, Customer experience improvement, Incident Management, Software Development, Business Workflow Analysis, Journey Mapping, Prioritization, Business Leadership

    Intermediate · Course · 3 - 6 Months

  • C

    CVS Health

    Preparing for Your Call Center Customer Service Role

    Skills you'll gain: Call Center Experience, Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Complaint Resolution, Customer Engagement, Customer Service, Problem Solving, Conflict Management, Inbound Calls, Telephone Skills, Professionalism, Verbal Communication Skills, Communication

    ★ 4.8 (65) · Beginner · Course · 1 - 4 Weeks

1…678…373

In summary, here are 10 of our most popular service improvement courses

  • How to Achieve Service Excellence - Jagdish Sheth: Kennesaw State University
  • Value-Based Care: Quality Improvement in Organizations: University of Houston
  • Lean Six Sigma Yellow Belt: Apply, Analyze & Improve Quality: EDUCBA
  • Fixing Healthcare Delivery 2.0: Advanced Lean: University of Florida
  • How to Build an Effective Service Company: IESE Business School
  • Mastering Total Quality Management: Analyze, Apply & Improve: EDUCBA
  • IT Service Management: Career Guide: Packt
  • Quality Improvement in Healthcare Organizations: Rutgers the State University of New Jersey
  • Service Integration and Management (SIAM) Foundation: Packt
  • Quality Improvement for Population Health: Imperial College London

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