Skills you'll gain: Responsible AI, Customer Service, AI Personalization, AI Enablement, AI Integrations, Customer experience improvement, Customer Communications Management, Service Level, Interpersonal Communications, Service Design, Personalized Service, Customer Support, Customer experience strategy (CX), Decision Intelligence, Customer Engagement, Service Level Agreement, Decision Making, Workflow Management, Problem Solving, Data Analysis

Skills you'll gain: Data Storytelling, Marketing Analytics, Conversion Funnel Analysis, Performance Reporting, Key Performance Indicators (KPIs), Marketing Effectiveness, Power BI, Dashboard Creation, Dashboard, Campaign Management, Data Presentation, Management Reporting, Performance Analysis, Marketing Operations, Business Reporting, Performance Measurement, Business Intelligence, Customer Insights, Return On Investment, Interactive Data Visualization

Skills you'll gain: Microsoft Copilot, Responsible AI, Prompt Patterns, AI Orchestration, Microsoft 365, Data Ethics, Prompt Engineering, Risking, AI Workflows, Prompt Engineering Tools, Agentic Workflows, Workflow Management, Generative AI Agents, Agentic systems, Business Workflow Analysis, Analysis, Data Access, Research Reports, Verification And Validation, Business Research

Skills you'll gain: Test Automation, Interviewing Skills, Test Tools, Software Testing, Automation, Technical Communication, Product Testing, Technical Writing, Quality Assurance, AI Integrations, Software Documentation, Quality Assessment, GitHub, Verbal Communication Skills, Interpersonal Communications, Communication Strategies, Issue Tracking

Skills you'll gain: Responsible AI, Data Ethics, Data Quality, Data Governance, Compliance Management, Governance Risk Management and Compliance, Business Ethics, AI literacy, Governance, Audit Working Papers, Regulatory Compliance, Internal Auditing, Ethical Standards And Conduct, Artificial Intelligence, Risk Analysis, Cloud Security, Policy Development, Stakeholder Management, Threat Modeling, Cybersecurity

Skills you'll gain: Microsoft Azure, Serverless Computing, Cloud Development, Microsoft Power Automate/Flow, Event-Driven Programming, Cloud-Based Integration, Business Process Automation, Application Programming Interface (API), Webhook Security, GitHub

Skills you'll gain: Prompt Engineering, Agentic Workflows, AI Workflows, Generative AI Agents, AI Orchestration, Agentic systems, Artificial Intelligence and Machine Learning (AI/ML), LLM Application, Application Deployment, Cloud Deployment, Prompt Patterns, Model Deployment, Microsoft Azure, AI Integrations, Prompt Engineering Tools, Multimodal Prompts, Token Optimization, Persona (User Experience), Retrieval-Augmented Generation, Test Case

Skills you'll gain: Model Deployment, Data Management, Artificial Intelligence and Machine Learning (AI/ML), Infrastructure Architecture, Data Infrastructure, AI Integrations, MLOps (Machine Learning Operations), Application Deployment, AI Workflows, Model Evaluation, Data Cleansing, Artificial Intelligence, Data Security, Application Frameworks, Machine Learning, Data Preprocessing, Data Pipelines, Scalability

Skills you'll gain: Issue Tracking, Browser Compatibility, Regression Testing, Test Tools, Software Testing, Test Case, User Acceptance Testing (UAT), Usability Testing, Usability, Test Execution Engine, Verification And Validation, Software Quality Assurance, Acceptance Testing, Jira (Software), Functional Testing, Web Content Accessibility Guidelines, Test Planning, Software Development Life Cycle, Quality Assurance, Technical Writing

Skills you'll gain: Generative AI, Microsoft Copilot, Generative Model Architectures, Generative Adversarial Networks (GANs), Natural Language Processing, AI literacy, Data Storytelling, Technical Communication, Responsible AI, Data Visualization, Data Presentation, Data Ethics, Prompt Engineering, Data Visualization Software, Data Validation, Model Evaluation, Microsoft 365, Data Science, Data Security, Critical Thinking

Skills you'll gain: Authentications, Azure Active Directory, Zero Trust Network Access, Role-Based Access Control (RBAC), Identity and Access Management, Active Directory, Single Sign-On (SSO), Authorization (Computing), User Provisioning, Microsoft Azure, Multi-Factor Authentication, Security Controls, Cyber Security Policies, IT Security Architecture, Enterprise Security

Skills you'll gain: Site Reliability Engineering, Continuous Delivery, Azure DevOps Pipelines, DevOps, Grafana, Application Performance Management, CI/CD, Continuous Deployment, Performance Testing, DevSecOps, Event Monitoring, Test Tools, Solution Architecture, Operational Excellence, Dashboard Creation, Dashboard, Test Case, Performance Metric, Root Cause Analysis, Problem Management