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  • Service Management

Results for "service management"


  • Status: Free Trial
    Free Trial
    P

    Packt

    Managing Hybrid Infrastructure and Virtualized Environments

    Skills you'll gain: Virtual Machines, Hyper-V, Microsoft Servers, Windows Servers, Virtualization and Virtual Machines, Cloud Infrastructure, Containerization, Virtualization, Hybrid Cloud Computing, Microsoft Azure, Virtual Networking, Windows PowerShell, Remote Access Systems, IT Automation, Automation, Authentications

    Intermediate · Course · 1 - 4 Weeks

  • P

    Packt

    SLIs and SLOs Demystified

    Skills you'll gain: Site Reliability Engineering, Service Level, Service Level Agreement, Reliability, Key Performance Indicators (KPIs), System Monitoring, Performance Metric, Performance Measurement, Business Metrics, Operational Excellence, Continuous Monitoring, Return On Investment, DevOps, Customer experience improvement, Incident Management, Software Development, Business Workflow Analysis, Incident Response, Journey Mapping, Business Leadership

    Intermediate · Course · 3 - 6 Months

  • C

    Coursera

    Create a services customer satisfaction process

    Skills you'll gain: Customer Service, Customer experience improvement, Service Design, Loyalty Programs, Customer Analysis, Process Mapping, Customer Insights, Customer Relationship Management, Process Design, Journey Mapping, Customer Engagement, Customer Support, Cross-Channel Marketing, Business Process, Integrated Marketing Communications, Customer Retention, Marketing

    4.5
    Rating, 4.5 out of 5 stars
    ·
    42 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    Advanced Virtualization Management and Operations

    Skills you'll gain: vSphere Networking and Storage, Virtual Networking, VMware ESX Servers, vSphere DRS & HA, Storage vMotion, vCenter Server, vCenter Server Management, Role-Based Access Control (RBAC), Virtual Local Area Network (VLAN), Virtual Machines, Performance Tuning, Virtualization and Virtual Machines, Authorization (Computing), Security Controls, Identity and Access Management, Network Performance Management, Network Troubleshooting, Infrastructure Security, Data Storage Technologies, Hardening

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Preview
    Preview
    S

    Sage Publications

    Leadership and Management in Health and Social Care

    Skills you'll gain: Budget Management, Program Evaluation, Collaboration, Teamwork, Team Collaboration, Budgeting, Supervision, Training Programs, Team Management, Personal Attributes, Health Care Administration, Leadership and Management, Professional Development, Personal Development, Self-Awareness, Leadership Development, Care Management, Strategic Thinking, Health Care, Communication

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    P

    Packt

    Ten Steps to ITSM Success

    Skills you'll gain: IT Service Management, Information Technology Infrastructure Library, IT Management, Service Management, Control Objectives for Information and Related Technology (COBIT), Service Level, Continuous Improvement Process, Process Design, Service Design, Stakeholder Engagement, Requirements Elicitation, Service Level Agreement, Organizational Strategy, Business Planning, Process Improvement, Stakeholder Analysis, Organizational Development, Process Development, Organizational Change, Organizational Leadership

    Intermediate · Course · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    P

    Pearson

    CompTIA Linux+ XK0-005: Unit 2

    Skills you'll gain: Linux Administration, User Accounts, Operating System Administration, Linux, Linux Commands, User Provisioning, File Systems, Systems Administration, Authorization (Computing), Security Controls, Role-Based Access Control (RBAC), Data Storage, Identity and Access Management, File Management, System Configuration, Operating Systems, Command-Line Interface

    Intermediate · Course · 1 - 4 Weeks

  • N

    Northeastern University

    Introduction to Service Innovation and Management

    Skills you'll gain: Process Improvement, Data-Driven Decision-Making, Process Improvement and Optimization, Service Improvement, Performance Improvement, Service Design, Health Systems, Culture Transformation, Process Design, Business Process Improvement, Patient Flow, Process Management, Healthcare Industry Knowledge, Operations Management, Organizational Change, Organizational Development, Organizational Strategy, Health Care, Customer experience improvement, Innovation

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    W

    Whizlabs

    AWS: Managed AI Services

    Skills you'll gain: AI Personalization, Fraud detection, Image Analysis, Artificial Intelligence and Machine Learning (AI/ML), Computer Vision, Amazon Web Services, Artificial Intelligence, Natural Language Processing, AI Enablement, AI Workflows, AI Integrations, Personalized Campaigns, Applied Machine Learning, Text Mining, Unstructured Data, Data Processing, Document Management

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    P

    Packt

    Integrated Measurement KPIs and Metrics for ITSM

    Skills you'll gain: Operational Efficiency, Leadership Studies, IT Service Management, Key Performance Indicators (KPIs), Stakeholder Management, Performance Measurement, Performance Metric, Stakeholder Communications, Service Level, Drive Engagement, Team Building, Service Management, Team Performance Management, Business Metrics, Business Leadership, Team Management, Business Communication, Performance Improvement, Data Analysis, Continuous Improvement Process

    Intermediate · Course · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    W

    Whizlabs

    AWS: Management and Governance

    Skills you'll gain: Amazon CloudWatch, Amazon Web Services, AWS CloudFormation, Cloud Management, Infrastructure as Code (IaC), AWS Identity and Access Management (IAM), Configuration Management, Identity and Access Management

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    K

    Kennesaw State University

    How to Achieve Service Excellence - Jagdish Sheth

    Skills you'll gain: Customer Service, Service Recovery, Service Design, Personalized Service, Hospitality Services, Brand Loyalty, Customer experience improvement, Loyalty Programs, Customer Relationship Building, Customer experience strategy (CX), Service Management, Trustworthiness, Service Improvement, Customer Engagement, Customer Advocacy, Operations Management, Operational Excellence, Customer Analysis, Reliability, Patient-centered Care

    Mixed · Course · 1 - 4 Weeks

1…8910…834

In summary, here are 10 of our most popular service management courses

  • Managing Hybrid Infrastructure and Virtualized Environments: Packt
  • SLIs and SLOs Demystified: Packt
  • Create a services customer satisfaction process: Coursera
  • Advanced Virtualization Management and Operations: Board Infinity
  • Leadership and Management in Health and Social Care: Sage Publications
  • Ten Steps to ITSM Success: Packt
  • CompTIA Linux+ XK0-005: Unit 2: Pearson
  • Introduction to Service Innovation and Management: Northeastern University
  • AWS: Managed AI Services: Whizlabs
  • Integrated Measurement KPIs and Metrics for ITSM: Packt

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